KC

KERRY CLARK

ad34da@r.postjobfree.com Elmwood Park, IL 60707

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

In charge of food count. Making sure to prep enough food and over prep too much food Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Hardworking and motivated Manager of a restaurant with 21 years of experience and record of success in food and customer industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strategic Planning

Business Development

Project Management

Operations Management

Expense Tracking

Budget Control

Key Performance Indicators

Complex Problem-Solving

Sales Techniques

Verbal and Written Communication

Workforce Management

Lead Generation

Customer Relationship Management (CRM)

Performance Management

Sales and Marketing

Staff Development

Negotiation

Team Leadership

Marketing

Employee Training and Development

Time Management

Performance Evaluations

Staff Management

Salesforce Management

Schedule Preparation

Frank's Chicago Shrimp House Chicago,

IL

Manager

04/2002 - 07/2023

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of Summary

Skills

Experience

roles.

Exercised good judgment and decision-making in escalating concerns and resolving issues.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Conducted quality, timely performance feedback and performance appraisals.

Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Maintained adequate staffing to meet objectives within budget. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

Worked in fast-paced, ever-changing environment.

Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.

Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

Prepared and cooked food items according to recipes, menus and supervisor's instructions.

Followed recipes and customer requests to prepare meals. Packaged and stored food products appropriately for proper handling and preservation.

Re-stocked, organized and arranged service and food stations. Memorized menu items and food preparation methods to better explain selections to guests and increase sales.

Stored perishable food items in freezer or refrigerator to protect from spoilage.

Cleaned utensils, dishes and glasses for customer use. Acquired new skills to support team and further accommodate customer needs.

Used food production system to drive quality and shelf life compliance. Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Cleaned and sanitized kitchen equipment, utensils and work stations. Prepared variety of foods according to exact instructions and recipe specifications.

Removed trash and cleaned kitchen garbage containers. Observed food safety and sanitation protocols to reduce germ spread. Cleaned and sanitized utensils, dishes or silverware. Prepared meats, vegetables or desserts according to orders or instructions. Carried food supplies, equipment and utensils to and from storage and work areas.

Stored food in designated containers and storage areas to prevent spoilage. Prepared workstations with ingredients and tools to increase efficiency. Restocked cupboards, refrigerators and service stations with new food items or supplies.

Cut or sliced meat, poultry and seafood to prepare for cooking. Took and recorded temperatures of food, refrigerators and freezers. Helped management stay on top of supply needs by sharing information about low or spoiled inventory.

Portioned and wrapped food or placed directly on plates for service to patrons.

Monitored temperatures of prepared food and cold-storage areas. Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.

Distributed food to waiters and waitresses to serve customers. Jane Addams

GED

06/1997

Education and Training

Contact this candidate