Mary Smith 817-***-****

Dallas, Texas ***** ad34d6@r.postjobfree.com

Management Proficiencies

Program Management – Sales Strategy & Support – Training & Development

Highly skilled professional offering 20 + years of experience in marketing special projects, operations, human resources and selling technology products and services through major national retailers throughout the North Texas region. Demonstrates a strong ability to effectively manage relationships while also overseeing vendor relations and employee engagement. Train new and existing staff on new products and proven sales/closing strategies as well as achieving excellence in customer service.

professional Overview

Spectrum – Richland Hills, Texas

Direct Sales Supervisor (2020-Current)

Effectively manage, direct and coach 9 to 15 Door to Door Sales Representatives.

Supported the career advancement of 5 employees within the first 7 months of my Direct Supervisor role.

Served as Acting Direct Supervisor for 4 additional teams for 6 weeks, while still enforcing sales commitments, hiring staff, and facilitating training.

Effectively uncovered Buy Flow Processing issue that directly affected Mobile Activation Process

Created Mobile Guide curriculum for current team to successfully process mobile activations post sale, utilizing Spectrummobile.com/activate process.

50% of current sales team completed Sales Enablement graduation and are approaching 1 year of tenure.

Actively work with Sales Enablement programming to ensure new hire 100 percent attendance/program completion.

Successful completion of 5 Webex training presentations per day during Shelter in Place work schedule.

Monitor the payroll process and ensure timely and accurate audits and approval of all commission payments.

Recruit, interview, hire and train Direct Sales staff.

Plan and communicate expectations of territory assignments to residential Direct Sales Representatives.

Actively coach, support, and partner with peer Direct Sales Supervisors.

Track daily sales and installs through CRM, CSG, and Dispatch Support as well as consistent communication with the Direct Sales Team.

Visible presence with sales team in the market to ensure increased sales performance and employee retention.

Provide clearly defined expectations and ensure accountability by coaching to successful company sales metrics.

Spectrum – Richland Hills, Texas

Direct Sales Representative (2019-2020)

Managed direct market in DFW of 500 cold call leads per month marketing all Spectrum products including wireless, internet, cable, and Apple TV.

Consistently met performance goals month over month.

Served as mentoring coach for new sales staff.

Provided diligent communication with all departments to ensure sales goal and customer expectations were exceeded.

Urban air – Bedford, TX

Regional Events Manager (2018 – 2019)

Managed 2 markets simultaneously within first 6 months of hire

Secured major accounts within first 6 months of hire to include UT systems, Impact Tyler Sports, Quik Trip DFW, Tyler ISD and Hurst Euless Bedford ISD, as well as Bedford Euless Recreation Center and Airport DFW YMCA

Created key relationships with local Chambers and city organizations in addition to trade event participation for 2 markets

Doubled base pay revenue in sales within 6 months

Prepared orders/statement from beginning to end and reconcile all event payments

• Consistent follow up process with all guests, to secure events and dates and secure deposits

Total use of Party Center Software application to apply appropriate codes for discounts and specialty processes as needed with reconcile follow up in Salesforce applications

Fort Worth ISD – Fort Worth, TX

Substitute Teacher (2016 – 2019)

Fulfilled both short- and long-term substitute assignments across all subject areas, effectively teaching students of varied academic/age levels (grades K-12) and diverse cultural backgrounds.

Instructed classes of as many as 24 students; communicated with teachers, administrators and parents; and built a positive rapport with students.

Praised for dedication, reliability, organization and effectiveness as one of school district’s most in-demand substitutes. Filled in for permanent teachers at a moment’s notice; closely adhered to lesson plans; and kept students motivated, engaged and focused.

PDS TECHNOLOGY – Plano, TX

Provided customized telecommunication solutions for Honeywell Enterprise Mobility AT&T accounts and global services to corporate clients

Customer Operations Account Manager (May- 2017- September -2017 – Contract Position)

Managed 6 AT&T national accounts providing telecommunication needs specific to work locations that encompassed 400 to 4000 devices per account.

Coached and developed program management to drive client performance.

Managed purchase order transactions for all inventory for each customer account for multiple warehouse locations.

Versatility in problem analysis and resolution requiring attention to detail.

Demonstrated contract negotiation skills to show value of service line to clients.

Developed weekly reporting to clients regarding inventory and employee updates.

Worked directly with IT department to make sure devices are configured, shipped, and deployed based on customer specifications.

AT&T/AT&T Mobility– Dallas, TX

Provided premier telecommunication solutions including business solutions, entertainment, mobility, and global services to corporate and individual customers via retail outlets nationwide.

National Account Manager (2012-2016)

Indirect Account Executive (2008-2012)

Retail Account Manager (1998-2008)

Managed up to 40 national and authorized retailers such as Wal-Mart, Sam’s Club, Best Buy, and Apple to market and sell a range of company products and services; oversaw hundreds of representatives that were cross trained nationwide.

Provided training to 300 employees weekly on new and existing services, utilizing the DIRECT sales process featuring a six-step sales platform.

Addressed problem with premier retailer not receiving high end inventory during new product launches. Worked with inventory team to review the order process, discovering retailer was two years behind for loading SKU's; dropped shipped inventory for product launch and resolved issue at the corporate level.

Resolved problem for five store locations not receiving home automation sales payments; troubleshot the activation system and uncovered a processing problem resulting in 0 store credit for sales, and then worked with operations team to correct the issue.

Mentored new hires providing training, coaching, and support, which resulted in 50% of the new hires being promoted to management positions with one achieving a director-level role in the company.

Education & Credentials

MBA – University of Phoenix / BA, Sociology – University of Texas, Arlington

Technical Certified Training: Telegence, Warp, Beast, Apple, POS II, and Opus Activation Systems

Membership & Associations

Learning with Distinction / Back on My Feet Charities / United Way / Ten to One

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