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Customer Service Quality Assurance

Location:
Chelsea, MA, 02150
Posted:
March 05, 2024

Contact this candidate

Resume:

KURT JACOBI

508-***-****

ad34bh@r.postjobfree.com

Smithfield, Rhode Island 02828

CONTACT

Seasoned professional with vast

experience in management roles.

Proven record of success in leading

and developing teams to exceed

goals and objectives. Skilled in

streamlining operations, increasing

profitability and driving employee

engagement. Exceptional problem-

solving ability and commitment to

customer satisfaction.

Proactive team leader experienced

in leading teams and managing

multiple projects. Possesses

excellent communication and

problem-solving skills, as well as the

ability to motivate and inspire team

members to reach a common goal.

Well-versed in training and

developing staff and providing

customer service to ensure a

positive customer experience.

Demonstrates commitment to

quality assurance and process

improvement in the workplace.

CAREER OBJECTIVE

Supervisor

Marguerite concrete Inc., Hopedale, Massachusetts EXPERIENCE

December 2011 - April 2023

• Delegated tasks to team members according to individual strengths.

• Organized workflow tasks to prevent downtime and production gaps. Set performance goals for staff members and helped teams meet

• important deadlines.

Participated in recruitment efforts by interviewing prospective candidates for open positions.

• Conducted employee evaluations and documented overall progress. Answered customer questions and made product recommendations

• according to needs.

Implemented successful team-building initiatives to increase retention.

Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

Monitored workflow processes to ensure accuracy and timeliness of

• deliverables.

Worked closely with upper management to develop strategies for improving operational efficiency within the department.

Trained new employees on company policies, procedures and work ethics.

Created detailed reports summarizing daily operations, progress

• towards objectives, and potential areas of improvement. Ensured that safety protocols were followed at all times by all staff members.

Coordinated employee schedules according to availability and approved shift changes.

Encouraged collaboration among team members through positive

• reinforcement techniques such as praise or rewards programs. Assessed staff performance on a regular basis, providing feedback and coaching as necessary to improve results.

Conducted disciplinary action when needed in accordance with company policy.

• Resolved conflicts between team members and departments. Taught company procedures to new employees and increased progress by identifying areas of weakness.

Oversaw the training of new employees on job responsibilities and expectations.

• Motivated employees to reach highest professional potential. Initiated creative solutions to resolve customer complaints and issues.

Results-oriented candidate with vast

experience streamlining business

processes and providing strategic

direction in support of

organizational objectives. Proven

track record in managing complex

projects and leading teams to

successful project completion.

Skilled in data analysis, problem

solving, process improvement, and

project management. Experienced in

using various software tools, such as

Microsoft Office, to drive efficiency

and effectiveness.

Proactive professional with

[Number] years of experience and

proven knowledge of customer-

driven management, entrepreneurial

leadership, and long-range planning.

Efficient professional with

experience and proven knowledge

of team building, branding, and new

business development. Aiming to

leverage my abilities to successfully

fill [Job Title] role on your team.

Ambitious individual with strong

organizational and multitasking

skills, as well as an aptitude for

technology. Ready to apply

knowledge and skills to any

challenge.

Seeking to utilize excellent

communication, interpersonal, and

organizational skills to complete

tasks. Reliable with a good work

ethic and the ability to quickly adapt

to new tasks and environments.

Reliable worker with excellent

communication, time management,

Streamlined workflow processes to reduce costs and improve productivity.

Communicated employee, customer and workplace needs to

• managers.

Collaborated with other departments within the organization in order to enhance services provided by the department.

Notified employees of policy and procedure changes to promote overall compliance.

Developed innovative strategies to maximize organizational

• efficiency.

High School Diploma

Hicksville high school, Hicksville, New York

EDUCATION

May 1984

SKILLS

• Financial Management

• Business Administration

• Contract Management

• Business Planning

• Driver Routing

• Priority Management

• Following Supervisor Instructions

• Tool Preparation

• Performance Tracking and Evaluations

• Training and Development

• Resolving Complaints

• Staff Discipline

• Daily Transactions Review

• Safe Work Methods

• Cargo and Freight

• Supervising Employees

• Switches and Routers

• Processes and Procedures

• Job Assignments

• Complex Problem-Solving

and computer skills. A driven and

detail-oriented individual with a

desire to use analytical and

problem-solving skills to meet goals.

Hardworking, highly motivated

professional eager to lend combined

knowledge and skills to enhance

business performance. Operates

well in both individual and team

capacities, leveraging seasoned

work ethic to quickly adapt to

different processes and drive

company objectives. Resourceful

and results-driven with a passion for

growth and efficiency to meet

company needs and increase service

value.

Skilled in operating a variety of tools,

machinery, and equipment for both

indoor and outdoor projects.

Experienced in carrying out general

labor duties, including loading and

unloading materials, demolition, and

site preparation. Possesses a valid

driver's license and a strong work

ethic.

Adaptable professional with

[Number] years of work experience

and proven knowledge of

leadership, problem-solving, and

prioritization. Aiming to leverage my

abilities to successfully fill the [Job

Title] role at your company.

Hard worker experienced in

problem-solving, service and time

management. Aiming to leverage

my abilities to successfully fill the

[Job Title] role at your company.

• Administration and Reporting

• Negotiation and Conflict Resolution

• Workflow Monitoring

• Materials Take-Offs

• Productivity Performance

• Morale Improvements

• Plan Projects

• Optimizing Workflows

• Company Relations

• Articulate Communication

• Employee Performance Management

• Predictive and Preventive Maintenance

• Scheduling and Coordinating

• Dispatching Workers

• Negotiation

• Leadership

CERTIFICATIONS

• Rough terrain forklifts RI

• Rough terrain forklifts MASS

• Rough terrain forklifts CT

• Scaffolding set up

References available upon request

REFERENCES

Detail-oriented professional with

excellent communication,

interpersonal, and creative thinking

skills. Aiming to leverage my abilities

to successfully fill the vacancy at

your company. Frequently praised as

hard-working by my peers, I can be

relied upon to help your company

achieve its goals.

Dedicated professional with proven

performance in management,

leadership and communication.

Detail-oriented in problem-solving

and planning. Ready to make an

immediate contribution to your

organization.

Highly organized and detail-oriented

worker, with a drive to exceed

expectations. Ability to analyze data,

develop strategies, and provide

solutions to complex

problems.Seeking to leverage skills

and knowledge to contribute to

team success.



Contact this candidate