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General Manager Customer Service

Location:
Minuwangoda, Gampaha, Sri Lanka
Posted:
March 05, 2024

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Resume:

Dear Sir/Madam,

I am writing this letter to present myself as a candidate for the post of Hotel General Manager. Presently I’m holding a General Manager position for two reputed international chain hotels in Sri Lanka ( www.barcelo.com) . My significant exposure to all aspects of Hotel General Management and administration, along with related customer satisfaction and leadership execution successes, have equipped me with the critical, technical, and creative abilities enabling me to thrive in the fast- paced environment at your company. I hold a degree in hotel management specializing in Food & Beverage and have vast experience in Food & Beverage working as a Food & Beverage Manager. I also hold a post-graduate degree in professional Marketing ( CIM UK) The positions that I have held, as listed in my attached résumé. Throughout my experience as a Hotel Management professional, I helped ensure that each company’s daily operational aspects were conducted in a highly professional manner and adhered to corporate standards, industry regulations, professional ethics, and applicable laws. Highlights of Relevant Experiences:

Successfully managed daily hotel operations, enforced operational integrity, and measured revenue increases while maintaining company standards for guest satisfaction, associate satisfaction, quality control initiatives, and asset protection.

Multiple General Management initiatives, providing efficient service and maintaining consumers’ meaningful experiences.

Provide a hands-on approach to managing the quality of customer service effectively.

Implementation of International standards and procedures with constant follow ups. If you are searching for an experienced, knowledgeable, and dedicated Hospitality Management professional who will generate significant insight into customer service and support and develop and oversee efficient and effective hotel operational initiatives, please contact me to arrange an interview. I am eager to learn more about the challenges facing your company and discuss how I will make a difference.

Please let me know if I can provide you with any further information. I look forward to hearing from you about this opportunity.

Thank you for your consideration.

Sincerely,

Suresh athukorala



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