Behavioral Health Customer Service
Resume:
Samantha Cepeda
Oklahoma City, OK *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Registered Behavior Technician (RBT)
CREOKS Behavioral Health Services - Oklahoma City, OK September 2022 to June 2023
• Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA).
• Provide care for clients in-home, in-school, and within the clinic in alignment with established care plans.
• Ensure new employees possess adequate training to meet and exceed job responsibilities.
• Observe behavior, collect data, measure client’s independent success, calculate percentages, and report results to employer and client guardians daily.
• Promote the achievement of a greater independence in-home and within the community.
• Documentation on treatment and progress
Experienced with families and children pre-k to 12th grade overcome obstacles and cope with trauma Mental Health Technician
Department of Juvenile Justice - Norman, OK
January 2022 to September 2022
Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life in post-COVID world, and making positive changes. Maintain confidentiality of records relating to client treatment. Guide clients in development of skills and strategies to address and resolve problems.
• Perform initial client evaluations and develop customized treatment plans. Apply knowledge of group behavior and dynamics, societal trends and influences, ethnicities, and cultural influences.
• Help clients eliminate thoughts of suicide; addictions and substance abuse; family, parenting, and marital problems; problems with self-esteem; and issues associated with aging and mental and emotional health.
• Complete continuing education to maintain certification and learn current best practices.
• Earned recognition for successful intervention and resolution of potentially violent patient incident. De-escalated situation and calmed patient while awaiting first responders and medical assistance. Housing Monitor
OKLAHOMA COUNTY DETENTION CENTER - Oklahoma City, OK February 2021 to January 2022
• Documenting all traffic entering and exiting pod, sight checks, movements, feeding, new residents, releases, mail passed out and court pull,
• Call sight checks in to Central Control,
• Maintain constant observation of inmates’ behavior during recreation, feedings, medication pass,
• File reports, monitor and document suicidal activity, keep pod clean, answer pod phone calls, look up basic inmate information, document in the razor logbook,
• Call Central Control for emergency assistance when needed Makeup Artist
Glam By Sam - Self owned business - New Jersey
August 2015 to September 2021
· Started my own business when I was 15 became very successful doing weddings, proms, parties, events and much more
· Learned to manage money very well at a young age
· Able to promote myself enough to make a steady income while in school
· Learned to file paperwork, manage phone calls, schedule appointments, calendar organizing, and computer skills by creating my own website and platform. Receptionist
PJ TRUCKING ENTERPRISE - Woodhaven, NY
February 2019 to November 2020
Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM)
• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
• Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Cashier/Cash Control/Floor Associate
Marshalls - Emerson, NJ
November 2015 to March 2017
Retail Sales & Merchandising Excellent Customer Service Stock & Inventory Support Cash Handling Loss Prevention Warehouse Security Warehouse Logistics Receiving Support Provided quality customer service to upwards of 150 guests per day. Ensured store was well-stocked, displayed, and clean. Known for time management and skilled in relationship building.
• Kept floors and shelves stocked before/after opening/closing and maintained cleanliness around the work area-proven ability to be tidy and highly organized.
• Managed inventory accounts of merchandise, received/logged supplies, equipment, and perishable, semi-perishable, and non-perishable resale items in receiving area.
• Verified shipments and documents, reported discrepancies and damages.
• Handled complaints and concerns in an effective, customer-supportive/centric manner. Education
Associates Degree in psychology
Bergen Community College - Paramus, NJ
September 2017 to December 2019
Diploma
Emerson Jr. Sr. High School - Emerson, NJ
September 2011 to June 2017
combined middle and highschool
July 2012
Skills
• English
• Spanish
• Organizational skills
• Math
• Group Therapy
• Crisis Intervention
• Individual / Group Counseling
• Addiction Counseling
• Tutoring
• Social Work
• Mental Health Counseling
• Restaurant experience
• Customer service
• Cash handling
• Front desk
• Cash register
• Typing
• Documentation review
• Sales
• EMR systems
• Behavioral health
• Hotel experience
• Childcare
• Social work
• Clerical experience
• Teaching
• Food safety
• Food handling
• Host/hostess experience
• Phone etiquette
• Organizational skills
• Pricing
• Communication skills
• Microsoft Word
• Computer skills
• Basic math
• Retail math
• POS
• Retail sales
• Mobile devices
• Call center
• First aid
• English
Certifications and Licenses
CPR Certification
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