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Behavioral Health Customer Service

Location:
Edmond, OK
Posted:
March 06, 2024

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Resume:

Samantha Cepeda

Oklahoma City, OK *****

ad349o@r.postjobfree.com

+1-201-***-****

Authorized to work in the US for any employer

Work Experience

Registered Behavior Technician (RBT)

CREOKS Behavioral Health Services - Oklahoma City, OK September 2022 to June 2023

• Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA).

• Provide care for clients in-home, in-school, and within the clinic in alignment with established care plans.

• Ensure new employees possess adequate training to meet and exceed job responsibilities.

• Observe behavior, collect data, measure client’s independent success, calculate percentages, and report results to employer and client guardians daily.

• Promote the achievement of a greater independence in-home and within the community.

• Documentation on treatment and progress

Experienced with families and children pre-k to 12th grade overcome obstacles and cope with trauma Mental Health Technician

Department of Juvenile Justice - Norman, OK

January 2022 to September 2022

Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life in post-COVID world, and making positive changes. Maintain confidentiality of records relating to client treatment. Guide clients in development of skills and strategies to address and resolve problems.

• Perform initial client evaluations and develop customized treatment plans. Apply knowledge of group behavior and dynamics, societal trends and influences, ethnicities, and cultural influences.

• Help clients eliminate thoughts of suicide; addictions and substance abuse; family, parenting, and marital problems; problems with self-esteem; and issues associated with aging and mental and emotional health.

• Complete continuing education to maintain certification and learn current best practices.

• Earned recognition for successful intervention and resolution of potentially violent patient incident. De-escalated situation and calmed patient while awaiting first responders and medical assistance. Housing Monitor

OKLAHOMA COUNTY DETENTION CENTER - Oklahoma City, OK February 2021 to January 2022

• Documenting all traffic entering and exiting pod, sight checks, movements, feeding, new residents, releases, mail passed out and court pull,

• Call sight checks in to Central Control,

• Maintain constant observation of inmates’ behavior during recreation, feedings, medication pass,

• File reports, monitor and document suicidal activity, keep pod clean, answer pod phone calls, look up basic inmate information, document in the razor logbook,

• Call Central Control for emergency assistance when needed Makeup Artist

Glam By Sam - Self owned business - New Jersey

August 2015 to September 2021

· Started my own business when I was 15 became very successful doing weddings, proms, parties, events and much more

· Learned to manage money very well at a young age

· Able to promote myself enough to make a steady income while in school

· Learned to file paperwork, manage phone calls, schedule appointments, calendar organizing, and computer skills by creating my own website and platform. Receptionist

PJ TRUCKING ENTERPRISE - Woodhaven, NY

February 2019 to November 2020

Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Complaint Handling, Data Entry (75 WPM)

• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

• Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

• Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Cashier/Cash Control/Floor Associate

Marshalls - Emerson, NJ

November 2015 to March 2017

Retail Sales & Merchandising Excellent Customer Service Stock & Inventory Support Cash Handling Loss Prevention Warehouse Security Warehouse Logistics Receiving Support Provided quality customer service to upwards of 150 guests per day. Ensured store was well-stocked, displayed, and clean. Known for time management and skilled in relationship building.

• Kept floors and shelves stocked before/after opening/closing and maintained cleanliness around the work area-proven ability to be tidy and highly organized.

• Managed inventory accounts of merchandise, received/logged supplies, equipment, and perishable, semi-perishable, and non-perishable resale items in receiving area.

• Verified shipments and documents, reported discrepancies and damages.

• Handled complaints and concerns in an effective, customer-supportive/centric manner. Education

Associates Degree in psychology

Bergen Community College - Paramus, NJ

September 2017 to December 2019

Diploma

Emerson Jr. Sr. High School - Emerson, NJ

September 2011 to June 2017

combined middle and highschool

July 2012

Skills

• English

• Spanish

• Organizational skills

• Math

• Group Therapy

• Crisis Intervention

• Individual / Group Counseling

• Addiction Counseling

• Tutoring

• Social Work

• Mental Health Counseling

• Restaurant experience

• Customer service

• Cash handling

• Front desk

• Cash register

• Typing

• Documentation review

• Sales

• EMR systems

• Behavioral health

• Hotel experience

• Childcare

• Social work

• Clerical experience

• Teaching

• Food safety

• Food handling

• Host/hostess experience

• Phone etiquette

• Organizational skills

• Pricing

• Communication skills

• Microsoft Word

• Computer skills

• Basic math

• Retail math

• POS

• Retail sales

• Mobile devices

• Call center

• First aid

• English

Certifications and Licenses

CPR Certification



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