ALEENA MOLEKKUDI BABY

CONTACT

Phone: ***- *** -8305

Email: ad348q@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/aleen

A-molekkudi-baby-00a53a218

SKILLS

•CRM

•HRIS, Optosys

•Oral & written communication skills

•Microsoft office and Outlook

•Recruitment and onboarding

•Analytical skill

•Customer Service

HIGHLIGHTS

•Awarded for friendly Customer Services Tim Horton's.

•Got Monetary Rewards for Best Service from supervisor.

CERTIFICATIONS

•Human Resources Professional Association (HRPA) - Ongoing

Certificate by LinkedIn Training

•Excel Essential Training (Office 365/ Microsoft 360)

•Customer Service Management

•Descaling Agent

•Business Writing Principles

•Team Work Foundations

•Strategic Human Resources

•People Success:Employee Assessment

•Trained in Microsoft Office Suits

PROFESSIONAL SUMMARY

A charismatic leader and analytical problem-solver with excellent teambuilding, leading, and motivating abilities, as well as excellent customer relations and relationship-building abilities. Ability to make independent, sound decisions that contribute to the success of an organization. Enhances employee engagement and performance by applying training, monitoring, and morale-building methods.

WORK HISTORY

Administrative Assistant, 06/ 2023 – 08/2023

EYETELLIGENCE - Optometrist in Toronto

Perform insurance claims and reconcile financial transactions of patients for the clinic.

Scheduling and confirming the patient’s appointments with the help of Optosys application (patient information application).

To help with the invoicing and payment of patients also handling fax and patients referrals from the General Practitioner.

Customer Service Agent & Team Lead, 10/2021 to Current

Tim Hortons Scarborough

● Oversee smooth operation of the dining area and ensure exceptional customer service

● Effectively manage a team of employees, providing guidance, training, and support

● Maximize productivity and maintain a positive work environment

● Monitor and maintain cleanliness, organization, and food safety standards

● Strong leadership skills with a focus on teamwork

● Strive to create a welcoming atmosphere for customers

Human Resources Assistant, 04/2020 to 06/2020

Eastern Trades Limited

•Job descriptions for vacant positions were created and posted on job boards. Contacted Candidate through emails and calls.

•Ensured punctuality and absenteeism of employees, and addressed issues in accordance with company policies.

•Organize new employee orientations and training sessions.

•Resolved grievances, executed terminations, implement compensation and benefit programs and employee agreements and processed new hire documentation.

EDUCATION

Post Graduate Diploma: Business Management, Human Resources,

01/2023

Lambton College - Toronto, Canada

Work Integrated Learning (Major Project)

•Executed the finest problem-solving techniques for each case that we got with a wide range of issues related to Administrative, employee hiring, sales, advertising, accounting, and management.

•Experiencing a real working environment to widen my knowledge of the Human Resource Department and its Various Functions

BBA: Business Administration, 03/2020

Indira Gandhi College of Arts and Science - Kerala, India, India

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