Customer Service Sales
Resume:
JHANAIYA
ROGERS
************@*****.***
Mobile, AL 36688
CONTACT
SKILLS
• Microsoft Office Suite
• Google Suite
• Attention to Detail
• Team Collaboration
• Punctuality and Work Ethic
• Time Management
• Cash Register Operation
• Store Opening and Closing
• Product and Service Sales
• Product Restocks
• Money Handling
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. PROFESSIONAL SUMMARY
Cashier
Burger King, Pascagoula, MS
Student Worker
Academic Advising and Transfer Services, Mobile, AL EXPERIENCE
August 2020 - May 2021
Operated cash register and accurately processed payments, returns, and exchanges.
•
Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
•
Performed opening and closing procedures, such as counting cash register,
• restocking, and cleaning.
Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
•
• Enforced store safety and cleanliness standards, reducing hazards. September 2021 - August 2023
• Maintained front office by answering phones and greeting students and visitors. Demonstrated ability to manage multiple tasks simultaneously and prioritize work accordingly.
•
• Handled customer inquiries via email or phone in a polite and timely manner. Maintained confidential records while ensuring accuracy of all documents
• processed.
Performed general administrative functions such as filing paperwork, answering phones, taking messages.
•
• Gave information about enrollment, classes and special events at campus. Proficiently operated office equipment such as computers, copiers, scanners,
• and fax machines.
Daycare Assistant
Faithfully Yours Learning Center, Gautier, MS
Sales Associate
Spencer's Gifts, Mobile, AL
Displayed proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Access, Outlook.
•
Gained experience in data entry by accurately entering information into
• databases and spreadsheets.
June 2022 - August 2022
Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
•
• Kept classrooms clean by sterilizing and disinfecting toys and surfaces. Supervised outdoor playtime activities while ensuring safety protocols were
• followed.
Provided guidance to ensure proper behavior, manners, and safety of the children.
•
Monitored each child's individual needs to promote their physical and emotional wellbeing.
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• Communicated with children's parents about daily activities and behaviors. Developed positive relationships with colleagues through collaborative work strategies.
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• Maintained daily records of children's individual activities, behaviors, and naps. June 2023 - Present
Operated cash register and POS to handle purchases, refunds, and exchanges
• for customers.
Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
•
Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
•
Organized merchandise displays to promote higher levels of customer
• engagement.
Provided accurate information about products, prices and availability both in person and over the phone.
•
• Tagged new merchandise for sale and updated signs. Maintained up-to-date knowledge of store policies regarding payments, returns,
• exchanges and security practices.
• Followed checklist to complete retail store opening and closing activities. Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
•
High School Diploma
EDUCATION
May 2021
GPA 3.68
Pascagoula High School, Pascagoula, MS
Bachelor of Science (B.S.) in Geology, Biology, and GIST Candidate University of South Alabama, Mobile, AL, US
Relevant Coursework
• College Algebra and Trigonometry
• English Composition I & II
• World Civilization I & II
Awards & Honors
• John Philip Sousa Award
Extracurricular Activities
• Marching Band
• Jazz Band
• Wind Ensemble
• Symphony Band
Expected graduation July 2025
GPA
3.1
Relevant Coursework
• First Aid
• Precalculus with Algebra
• Precalculus with Trigonometry
• Statistics and Reasoning
• Calculus I
• Gender Studies
• Public Speaking
Extracurricular Activities
• Jaguar Marching Band
• Geology Club
Volunteer
South Alabama Marching Band Championships, Mobile, AL COMMUNITY SERVICE
October 2021 - October 2023
Observed rules and safety regulations of organization while carrying out assigned tasks.
•
Developed strong communication skills while providing customer service to visitors at the volunteer center.
•
• Generated visual content for organization's social media platforms. Volunteer
Gobble Wobble, Pascagoula, MS
Zonta Volunteer
Zonta, Pascagoula, MS
Mastered computer programs such as Microsoft Word, Excel, and PowerPoint during my tenure as a volunteer.
•
November 2018 - November 2020
Gained experience in data entry and record-keeping during my time as a
• volunteer.
• Helped organize fundraisers to benefit organizational objectives.
• Generated visual content for organization's social media platforms. October 2017 - October 2021
Observed rules and safety regulations of organization while carrying out
• assigned tasks.
Utilized problem solving and organizational skills to manage multiple tasks simultaneously.
•
Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors.
•
Contact this candidate