Brittney Gordon

Jacksonville, FL *****

ad347x@r.postjobfree.com

+1-904-***-****

Customer service representative with years of experience in customer care, collections, resolving complex customer inquiries, passionate about building strong customer relationships, handling customer complaints, and provide a amicable attitude. Willing to relocate: Anywhere

Work Experience

Store Receiving Specialist

Amazon - Jacksonville, FL

January 2021 to November 2022

Removed packages or containers from pallets

Removed and put onto the belt

Gather the packages or containers

Sorted and stored items or orders unto robots

Customer Service Representative

Teleperformance - Jacksonville, FL

March 2021 to September 2022

Guest experiences

Calls management

Strong communication

Positive and professional

Telephone etiquette

Custodian

Baileys Janitorial Service - Jacksonville, FL

May 2019 to 2022

Cleaning which consists of vacuuming,dusting,mopping,sweeping floors, Window cleaning

Bathrooms

Cleaning offices

Technical Support Representative

AppleOne - Jacksonville, FL

May 2019 to January 2021

• Managed call flow and responded to technical support need's of customer's.

• Installed software, modified, and repaired hardware and resolved technical issues.

• Helped setup PC and apple desktops/laptops and all mobile devices.

• Reviewed technical documentation and procedures.

• Accurately logged all customer interactions in the apple contact management system. Assistant Manager

McDonald's - Jacksonville, FL

June 2018 to December 2019

Managed a team of 4-9

Serves quests with great customer service

Counted down registers

Customer Service Representative

Johnson Dispatch LLC - Georgia

May 2017 to May 2018

• Provided technical support and troubleshooting devices across systems.

• Identified outbound calls for emergency dispatch.

• Test system with customer to determine the cause of the product malfunctioning.

• Transferred caller to the correct department when needed.

• Communicated with technician in regards to customer alarm system. Assistant Manager

Burger King - Jacksonville, FL

April 2015 to October 2017

Assisting General Manager

Running a team of 6-9 team members

Product control and counting

Inve

Education

High School Diploma

Terry Parker High School - Jacksonville, FL

August 2006 to June 2009

Skills

• Technical Support

• Software Troubleshooting

• Management (7 years)

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