Larry Asiedu Cherry Hill, NJ ***** H: 856-***-**** C: 615-***-**** Email: ad347q@r.postjobfree.com

SUMMARY

Senior Client Service Manager with over 10 years of strong business acumen, experience in current innovations to improve overall corporate/client profitability. Provides analytics for monthly and quarterly performance reports based on KPIs and success metrics. Excellent skills in Account Management, Project Management, Call Center Management, Hiring and Supervision, Critical Thinking, Problem Solving, Analytical, Financial Analysis, MS Office, MS Windows, Salesforce, Data Mining, SaaS, Onboarding and Organizational Planning.

EXPERIENCE

Business Account Manager Jul 2014 - Dec 2022 Comcast Corporation, Philadelphia, PA

Supervised onboarding session for new employees. Built ongoing client relationship, resolved escalated service-related problems. Assisted in handling merchandise pricing, warranties, deliverables, and sales promotion.

Supervised, coached, and trained new hires, sales reps, and client service supervisors,

Implemented effective job module that helped promote sustainable employee-client relationship, retention, and increased corporate profitability.

Helped in business development, quality assurance, and led a team on projects.

Sr. Client Service Manager Jan 2010 - May 2014

AT&T, Nashville, TN

Recruited, managed, trained employees, and assigned work allocation.

Acted as liaison between senior level management, clients and vendors in decision making.

Helped implement innovative business expansion strategy with sustainable customer base to promote efficient productivity and corporate earnings and market share.

Negotiated profitable pricing with clients and vendors and conducted ongoing monthly quality assurance to ensure work accuracy and sustainable client satisfaction.

Sr. Consumer Affairs Analyst Jun 2006 - Jan 2010 Nissan North America, Inc; Franklin, TN

Directed and supervised multiple projects ensuring timely and cost-effective deliverables, solved escalated problems, set guidelines and timeline for projects.

Acted as liaison between Nissan’s North American customers and dealership.

Managed multi-tasking assignments of vendor and dealership relations, auto recall audits, reimbursement claims and warranty extensions.

Monitored compliance of laws, policies, and regulations to minimize corporate liability.

Program Manager Feb 2000 - Apr 2006 MCI WorldCom, Atlanta, GA

• Supervised operation of customer, sales, and finance services team of twenty (20)

staff.

• Managed a department which often toppled in high revenue earning,

quality performance and excellent customer satisfaction and retention.

• Developed strategic models to reduce labor waste resulting in more than $650,000

revenue gain in two consecutive years.

• Prepared monthly performance and statistical report for senior level management and

conducted daily quality assurance checks to ensure accuracy and consistency.

EDUCATION

Post Graduate Certificate in Project and Strategic Management.

George Washington University School of Business, Washington, DC

Diploma, Paralegal Studies in Corporation Law

Ashworth College, Atlanta, GA

Bachelor of Arts (BA), Business Administration and Management.

Washington University, St. Louis, MO

4.2 GPA, graduated with honors.

Higher Diploma in Business Administration and Management.

Cambridge International College, Leeds, UK

AWARD'S

Comcast - Best Account Analyst of the year award (2017, 2018)

AT&T - Manager of the year award ( 2013, 2014)

Nissan - Outstanding Performance award (2008)

MCI - Excellence in Client Management award (2004).

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