Jessica Chambliss

Special Event Coordinator

Talented Event Coordinator with over 20 years of a proven track record in orchestrating flawless events, providing exceptional customer service, and mastering the art of banquet service styles. Mentored teams to consistently deliver 5-Star service, achieving exceptional guest satisfaction, staff performance, and community engagement, driving innovation, and surpassing financial goals. Elevated guest experiences through fine dining expertise and wine knowledge, ensuring 5-Star service delivery to employees, guests, and partners, fostering a community renowned for superior experiences. WORK EXPERIENCE

Shit Lead/Manager 2023 – Present

Nights & Weekends Los Angeles, CA

● Led the successful orchestration of diverse events for a premier Los Angeles catering company, demonstrating adaptability and strategic leadership to exceed client expectations and drive a 20% increase in revenue through seamless logistics and team management.

● Directed teams in executing successful events, ranging from intimate dinners to large-scale functions, achieving a 30% increase in customer satisfaction ratings by implementing efficient logistics and exceeding client expectations.

● Orchestrated seamless event operations for intimate gatherings to large-scale affairs in the catering industry, optimizing resources and strategic planning to ensure client satisfaction and increase revenue by 40%.

● Conducted high-profile events for a prestigious Los Angeles catering company, leading diverse teams to exceed client expectations and achieve a 25% increase in revenue through flawless logistics and execution. Special Events Coordinator/Trainer/Bartender 2012 – 2018 Canoe Restaurant Atlanta, GA

● Oversaw all aspects of event execution, from initial planning to final execution, ensuring seamless and memorable experiences for clients and guests.

● Developed and implemented service training programs to maintain high service standards and ensure staff proficiency in banquet service styles.

● Managed a team from 2-15 banquet staff, providing leadership, guidance, and mentorship to foster a positive working environment and ensure exceptional service delivery.

● Created and maintained employee schedules, optimizing staff resources for maximum efficiency and cost-effectiveness.

● Developed and updated Standard Operating Procedures (SOPs) to streamline banquet operations and ensure consistency in service. ADD. INDUSTRY EXPERIENCE

● Sayers Club - Head Bartender - 2018/2020

● The Grape Wine Bar - Bartender - 2010/2012

● Cafe Circa - Bartender/Server - 2008/2010

● Perrys - Server - 2007/2008

● Bus Boys & Poets - Barista/Server - 2006/2007

CONTACT

• Los Angeles, CA (Open to

Remote)

• 213-***-****

• ad346y@r.postjobfree.com

www.linkedin.com/in/jessica-chambliss-567

01457/

HARD SKILLS

Event Management

Event Planning

Special Events

Special Events Coordination

Fundraising

Social Media Marketing

Public Relations

Social Media

Corporate Events

Marketing

Nonprofit Organizations

Community Outreach

Volunteer Management

Public Speaking

Facebook

Time Management

Event Production

Teamwork

Customer Service

Sales

EDUCATION

Howard University

Bachelor of Music

Minor: Hospitality

May 2010

SOFT SKILLS

Team Leadership:

Orchestrated and empowered

cross-functional teams of 20+ members to

collaboratively streamline processes,

resulting in a 40% reduction in project

delivery timelines and a 25% increase in

overall service quality.

Customer Relationship Management:

Directed client engagement efforts that

resulted in a 25% increase in repeat business

and a 30% surge in positive word-of-mouth

referrals: established trust and credibility,

positioning the company as a preferred

partner in the industry.

Problem-Solving:

Spearheaded a comprehensive root cause

analysis process resulting in a 20% decrease

in recurring issues; maintained exceptional

service standards during peak periods,

earning accolades from stakeholders in a

high-pressure support setting.

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