Kelli La Tour

**** **** ** *.

Shakopee, MN *****

Cell # 952-***-****

Work History

MyPillow- October2015-August 2023

Customer Service Associate-

I answered questions for Customers about our Policies and Procedures on exchanges and returns of our products. Worked our old store location did inventory and counted register, stocked items and answered Inbound calls and many other things related to customer service and sales on both Mypillow and Mystore products.

Trained in new reps also when needed-

They would listen to me talk to customer that would call into Mypillow about exchanges, returns.washing directions/care for our products and setup either an exchange or return for the customer's as long as they are still within the return time frame otherwise I would set up an exchange or warranty exchange on the Mypillow products.

Spirit Halloween-September 2015-November 2015

Assistant Manager/Customer Service/Sales

Assembled Halloween Props and figures and stocked Halloween costumes and accessories. Counted money in the cash registers in the mornings and evenings to make sure we had the correct amount of money in the registers for normal operations.

Assissited customers when they were looking for costumes and other Halloween related items reassembled costumes people tried on in the fitting rooms.

Opened and Closed the store for the manager and took deposits to the bank at night or in the mornings.

Filled pegs and selves with costumes and other Halloween related Items.

San Mar-July 2015-September 2015

Picker/Puller/Restock

Pulled clothing and other products from bins and put them in boxes with invoice on conveyor belt. Read the invoices to know what to pull. Restocked products so the bins stayed replenished unless there was no more of that product them you take it to shortages and they will fill the order for you and put it onto the conveyor belt for you.

Canterbury Park- April 2015-August 2015

Ticket Agent/Reservationist. As a ticket agent my duties includes answering multiple line phone and booking reservations for tables at the horse race track or booking individual seats and answering Questions about reservations and general knowledge stuff. Print out Ticket for Mail to customers or put tickets in Will Call so they can be picked up. Filing and some data entry and lots of customer service. I also have a bank I am responsible for the times I open and close the ticket office and have to count that at the beginning and end of my shifts. I am currently working part time seasonal looking for something Full time to permanent.

Holiday Gas Station- February 2015-May 2015

Cashier/Customer Service/Sales Associate..

As an employee of Holiday I performed multiple tasks. Cashier, Stock merchandise on shelves, front face items on shelves, customer service, make coffee etc.

Shakopee Chevrolet- August 2014-February 2015

Receptionist/Office Assistant duties include answering multiple line phone system, File, Fax, Copy and Scan papers, Take Payments and make receipts for guests and customers, Data Entry Work, print and write out rental car agreements with clients and also make coffee and any other tasks the managers need.

Eurest Food Service/Compass Group - November 2013-February 2014

Worked in a Corporate Café at Beckmann Coulter in Chaska, MN 55318

Cashier, Food Runner, and Catering Helper, Dishwasher.

I was a dishwasher and was originally hired for a cashier and catering helper/assistant.

My scheduled work times were between 6:00 am- 6:30 am and leave at 5:00-6:30pm as a dishwasher and I am an hourly associate. I also help prep deli sandwiches. Cashier if someone is on Vacation or Sick and on breaks and occasionally assist with caterings or large events.

NA Operations Group - August 2004-December2012

Club Magazine Company. While I was there I did mail clerk duties, ran 3 machines. The 4.0, 7.5 and 51 sit down sorting machine. I also did a little data entry with 10 key processing also many other miscellaneous duties in the remittance processing department. I also worked in the warehouse on the returns system and also packaged a variety of products in the SSF area.

Qualex Inc. –June 2002-August 2004

While working for Qualex I did a lot of customer service. My duties included processing customer’s film and digital media into photos through a film processing machine also processing reprints and making photo compact discs and announcements also cashiering and help customers find film and use the Kodak Picture Maker.

Entegris Inc.-September 2002-August 2004

While working at Entegris I picked and packaged plastic parts for many companies. I was taught and had a certification to drive a flatbed picker, I also learned the Fed Ex machine to ship out packages and I also learned the UPS Foreign Shipping Process and helped on the ups packaging line to check and make sure all products were picked correctly for the orders.

Methodist Hospital-January 1999-August 2002

I worked in the Safety and Security Department at Methodist as a parking lot attendant. My duties consisted of punching ticket times into a register and telling customers how much their totals were also I had to fill the ticket machines with new tickets when they were empty and counting down my cash register at night. Opening and Closing the gates in the Parking lot when it was closing time and if doctors or nurses cards did not swipe properly I had to operate the gates to let them in and out.

Wal-Mart Inc. - October 1993-December 1998

While working at Wal-Mart I had a variety of duties. I worked on the sales floor in toys, pets, fabrics area and seasonal departments. I also worked as a cashier and in the layaway department and at the customer service desk. I counted down registers at night also learned many different skills working in layaway and on the sales floor I also know how to stock shelves and front face products on shelves.