Credit Union Member Service

JAYDA HOOKS-ORTIZ

● *** S Heartz Rd. 469-***-****

Coppell, TX 75019 ***********@*****.***

Dependable, energetic and outgoing self-starter who works well in a team setting as well as independently; with a natural ability to promote products resolve complex issues and build rapport through listening and good communication. Available for scheduling anytime. SKILLS AND QUALIFICATIONS

Interpersonal Communication

Decision Making / Planning

Strong Organizational Skills

Flexible Scheduling Availability

Outgoing Personality

Cheerful and Energetic

Active Listener

Positive Outlook

Dedicated Team Player

PROFESSIONAL EXPERIENCE

CREDIT UNION WEST, GLENDALE, AZ 8/2021 – PRESENT

MEMBER SERVICE CONSULTANT

Key responsibilities include helping in answering all borrower calls and verifying account information provided through servicing system, while remaining in compliance with all privacy regulations.

Thorough knowledge on Credit Union products, services and policies.

Understanding of teller/member service representative functions

Building and maintaining relationships with Credit Union Members

Cross sells Credit Union Services & participates in needs-based sales environment THE MONEY SOURCE, PHOENIX, AZ 10/2020 – 3/2021

CUSTOMER CARE REP

Key responsibilities include helping in answering all borrower calls and verifying account information provided through servicing system, while remaining in compliance with all privacy regulations.

Identifying borrower’s request/inquiries while following and delivering scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments.

Exceeding all Daily, Weekly and Monthly call performance targets/metrics set forth by management

Maintaining quality customer service at all times by following all company established protocols by using articulate service options and resolutions to TMS borrowers and service providers STARBUCKS, TACOMA, WA & PHOENIX, AZ 5/2019 – 8/2022 BARISTA & PARTNER TRAINER

Key responsibilities included helping in training new Starbucks partners on policies and procedures of the company and maintaining excellent customer satisfaction for all Team Members on my shift at all time.

Managed waste and profit/loss by rotating and monitoring inventory Client Name Resume, Page 2

Provided ‘Happiness in every cup’ served to each customer.

Recognized by supervisors and co-workers for company dedication and inspirational spirit. EDUCATION & TRAINING

High School Diploma, Curtis High School, University Place, WA (June 2017)

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