Agile Product-Project Manager Certified in Scrum – 15+ Years Experience

Dedicated and accomplished Product Project Manager and CSM with over 14 years of project management experience and a proven track record of successful Agile transformations. Certified Scrum Master (CSM) with expertise in leading cross-functional teams, facilitating Agile ceremonies, and optimizing delivery processes. Adept at implementing Agile methodologies to enhance productivity, transparency, and customer satisfaction. Agile Coach who leads with empathy, respect and inclusivity.

Key Skills & Experience-Certified Scrum Master (CSM), Agile Project Management, Agile Transformation and Adoption, SDLC, Team Facilitation and Coaching, Sprint Planning and Review, Backlog Refinement, Risk Management, Stakeholder Engagement, Metrics and Reporting, Continuous Improvement, Jira, Confluence, GSuite, Smart Sheets, Slack, Microsoft Office, Salesforce, Cloud, API, Change Management, Client Management, Adaptive Leader, Cross-functional Teams, Surprise and Delight Customer Experience, Voice of the Customer, Customer Intent, Big Data, Account Management, On-Boarding/Implementation, CRM, Leadership, Communication, Kanban

Professional Experience

Project Mgr. V (Consultant) Bank of America Jersey City, NJ March 2023 – Ending 1/25/24

-Fraud Vendor Applications, Vendors LexisNexis and Fiserv

-Testing and Remediation of vendor hosted applications and API’s, partnering with internal stakeholders to identify compliance and risk shortcomings and implementing remediation plans to ensure Bank and Client safety and actively reduce reputational risk and maintain SOX Compliance

Product/Project Mgr. IV (Consultant) Citibank Jersey City, NJ Nov 2021 - Dec 2022

-Partnering with Human Resources in South America to develop a bespoke Tableau dashboard to visualize segmented banking financials using Big Data principles

-In the role of Product Owner/Scrum Master, partnered with Data Teams to access Golden Source data to transform raw data into key metrics needed to report on headcount, salaries, projects, etc. required to be reported out on a monthly, quarterly and semi-annual basis

Product/Project Mgr. III Verizon Wireless (Consultant) Basking Ridge, NJ Mar 2021 – Nov 2021

-Digital Transformation of Small Business order processing

-Using the Verizon pre-built automated ordering system for Amazon’s Delivery Service Partners (DSPs) a new Order-Flow was created for very Small Business who need to make a purchase decision later

-The automation sends the Business Owner a link the new Verizon Small Business Package for the Owner to self-serve or use the Live Chat Customer Service Representative for assistance modifying or placing the order

-Automation allows the Verizon Small Business Representative to focus on other customers who can purchase immediately without having to call back indecisive customers and the Representative will still make a commission when that self-serve order is placed – the commission will also apply to any Chat Rep who actively places the order on behalf of the customer (dual commission)

Product/Project Mgr. III Verizon Wireless (Consultant) Basking Ridge, NJ Feb 2020 – April 2021

-Stood up the Systems of Insight (SOI) Team working with internal Clients deploying Big Data solutions, Customer Intent, improved Customer Experience, increased financials

-Product Scrum Master role partnering with LOB to review their Product Roadmap and identifying projects that could be improved using Big Data Models trained to use Customer Intent data, including new or existing API’s with the result of improving Customer Experience and project financials

-Authored new projects through analysis of different customer scenarios as potential targets for Customer Experience improvement by introducing new Big Data solutions

-Created Feature Stories and then broke those down into smaller User Stories for the Solution Architect to build out new or existing Pega Decisioning mapping and determine if a Data Model exists or needs to be created and trained

Project Mgr. III Gary’s Wine & Marketplace (Consultant) Closter, NJ Jan 2018 – Jan 2020

-Managed processes and people for a large multi-store operation supporting smooth transactions between store locations

-Created forms, developed Excel spreadsheets and other standardized tools to track people, inventory, customer special orders, etc.

Project Mgr. III Morgan Stanley (Consultant) Basking Ridge, NJ Jan 2014 – Dec 2017

-Equity Compensation Professional (CEPI non-certified) delivering SDLC improvements to the Employee Stock Purchase and Stock Option vendor platform

-Reviewed, groomed and validated the Product Back log with the Product Manager and Team to assure future state support and direction

-Partnered with the LOB to intake new SDLC projects, groom the backlog and lead the change management for the Product Owner

-Tested and provide key feedback on the

Past Employers (Earlier than 2014): Domenico Valentino (1yr), Ridgefield Park School Systems (3yrs), BNY Mellon (3yrs), Computershare (10yrs), Coach Leatherware (5 years)

Education

-Safe 6.0 Agile Scrum Master Class May 2023 (to be certified by March 2024)

-Certified Scrum Master (CSM) - Scrum Alliance March 2021 (valid through 2026)

-BA in English Literature - Rutgers University, New Brunswick, NJ