Unit clerk coordinator

utilda st. hilaire

*** *** **** ****** ******, MD 20724• C: 301-***-****• *******@*******.***

To achieve a position where I can utilize my over twenty years of experience in nursing, administrative support, medical terminology knowledge and impeccable customer service skills.

Areas of Strength:

Focused on Customer Service Excellence Dedicated to providing impeccable patient care

Seasoned in multitasking and office skills Strong time management and organizational skills

Decision Making and ProblemSolving skills Entrusted with handling confidential information

Professional Experience:

CBH Health GAITHERSBURG, MD 2017 - Present

PRN RESEARCH TECH / Clinical Trials

Collect, record, and maintain volunteer screening, check-in study data according to study-specific protocol and SOPs, ensuring quality control for content, accuracy and completeness. Record, report and interpret findings appropriately to develop study-specific database

Prepare for clinical trials by organizing and labeling specimen collection tubes and containers, setting up equipment and documents and planning logistical activities

Perform a variety of medical procedures such as venipuncture, collection of vital signs, height and weight measurements, EKGs and stool and urine collections

Monitor volunteer safety and report adverse reactions to appropriate medical personnel

Conduct 30 minute safety checks on every subject

Maintain and restock medical supplies as needed; Upon conclusion of study, clean clinical areas and equipment; store equipment as necessary

Assist subjects with daily meal ordering and preparation.

MedStar Montgomery Medical Center OLNEY, MD 2014 - Present

COUNSELOR / UNIT CLERK, Addictions and Mental Health

Collaborate with physicians, nurses, and other healthcare workers to provide support to the Adult Inpatient Psychiatry and DeTox Unit

Handle patient's paperwork, such as discharge, admission and personal information forms

Accompany patients to Occupational Therapy and assist with Groups

Assist patients with showering, bathing, shaving and with daily grooming

Prepare patient treatment charts, print Census reports, and coordinate appointments

Assist with creating morning assignments for counselors and nurses

Transcribe physician orders, order supplies and answer phone calls

Assist Hospitalist with patient intake of history and physical assessment.

Dr. Ashraf M. Sufi, MD - MedStar Health OLNEY, MD 2016 2017

RECEPTIONIST / OFFICE MANAGER / BACK ROOM NURSING TECHNICIAN

Process patient intake for new and recurring patients

Register new patient demographic, insurance, referral, operative information and input into computer software PRACTISE ENFUSION

Take patient vital signs, blood pressure, height, weight; prepare room for doctor’s visit

Collect patient co-pay: process cash, check and credit card payments, fax Super Bill to accountant

Schedule patient’s Colonoscopy and EGD at various facilities

Conduct routine phone calls to discuss patient’s operative reports, lab results, biopsies and reports

Scan and upload reports and progress notes to PDF and save in database and send faxes to patients as requested.

Meritus Health HAGERSTOWN, MD 2011 2014

NURSING ASSISTANT

Took care of residents' personal hygiene

Monitored vital signs including temperature, pulse, respiration and blood pressure

Fed residents and served nutritional supplements

Set up meal trays, and documented food / fluid intake

Reported any health issues to the supervising nurse

Turned bed ridden residents to prevent bedsores.

Shady Grove Adventist Rehab Hospital ROCKVILLE, MD 2005 2011

UNIT COORDINATOR

Planned, organized and prioritized daily work load

Provided customer service to physicians and Case Managers

Coordinated various patient services with third party partners

Prepared requisitions for laboratory tests; ordered supplies for patients

Responded and escalated patients’ calls and requests to appropriate staff

Transcribed doctor’s orders into the MAR and Kardex database system

Copied and filed information into charts including patient’s temperature, pulse, respiration rate, and blood pressure

Scheduled patients for MRIs, Cat Scans, XRays, MBS tests, Dialysis, Blood Transfusions, Picc and IV line placements

Provided physicians with patients’ charts, checking charts for new orders, and keeping charts up to date.

Westat ROCKVILLE, MD 2004– 2009

Drug Abuse Warning Network (DAWN) – Medical Records Abstractor

Maintained and managed clinical files

Conducted examination of medical charts for Emergency Department (ED) visits

Assessed patient’s documents to ensure accurate identification of DAWN cases

Monitored trends in drugrelated ED visits

Recorded information from the chart onto electronic DAWN ED Case Forms

Reviewed data for quality control purposes

Reviewed data discrepancies and consulted with facility liaison

Monitored data collection; and oversaw data preparation and processing activities

Documented and maintained records of decisions and actions to be taken

Supervised and trained project staff on DAWN procedures.

Montgomery General Hospital OLNEY, MD 2002– 2005

UNIT CLERK

Monitored a switchboard, answered questions and responded to customer inquiries

Provided care for adults and geriatric populations

Transcribed data and doctors orders

Notified department of need to perform tests/treatments in a timely manner

Completed paperwork related to physician orders

Performed clerical duties related to patient admission, discharge, transfers and death. Entry of this data into computer database system

Prepared requisitions, coordinated appointments, updated mailing list in database, and other administrative duties as assigned.

Montgomery General Hospital OLNEY, MD 1995– 2002

CERTIFIED NURSING ASSISTANT / LICENSED NURSING TECHNICIAN

Performed Foley catherization of males and females; Tube feeding

Took patients vital signs and checked glucose to determine level of blood sugar

Administered dry and wet dressing and electrocardiograms

Dealt with various isolation types (e.g. Airborne, Protective, Droplet, and Contact)

Reported all changes, physical and mental, of the patients to the nurse

Daily documentation on the care provided to each patient

Data Entry of various laboratory Radiology tests in computer

Kept head count of patients being discharged, and transferred to nursing home.

Education:

C.N.A. License, Montgomery College, Takoma Park, MD, 1995

A.A.S.N., Nursing, University of District of Columbia, Washington, DC, 1989

Business Administration, Certificate

Contact this candidate