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Customer Service Guest Services

Location:
Southfield, MI, 48076
Posted:
March 05, 2024

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Resume:

Objective:

To obtain a position utilizing my skills, experience, and excellent work ethic with an employer who expects and rewards exemplary work.

Skills:

-Customer service skills -Casino experience

-Childcare experience -Cash handling experience

-Communication skills -Problem solving skills

Experience:

Hollywood Casino at Greektown

Detroit, MI

Table Dealer

-Responsible for the accuracy, professional, and proficient manner of dealing a specific table game according to the Company’s policies and procedures and in compliance with gaming regulations.

-Maintained a professional and courteous atmosphere when providing guest services.

-Entertained and provided a friendly atmosphere when engaging with guests.

-Applied skill in dealing individual games in accordance with the company policies and procedures.

-Handled player transactions for "buy- ins,” "pay- offs", markers, etc.

-Notified Games Supervisor of any irregularities in the play and/or transactions during the shift including player disputes or any other relevant information.

-Adhered to appropriate gaming regulations, policies, and procedures.

-Maintained game protection and control of the game being dealt.

-Attended continuing education training related to cultural and diversity awareness, etc..

-Attended meetings as scheduled and other job-related duties as assigned.

Flex R Us

Clinton TWP, MI

Childcare Provider

-Observed and monitored play activities; read and played games with children.

-Prepared and served appropriate dietary and nutritional meals.

-Dressed and assisted children to dress and bathe.

-Maintained sanitary environment per childcare standards.

-Instructed and assisted children in appropriate activities.

-Accompanied children to activities, field trips and play dates.

-Worked with parents to promote desirable child behavior and responsibility.

Education and Training:

Michigan State Board of Education, Lansing, MI

-High School Diploma / GED



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