Front Desk Customer Service
Resume:
MICHAEL JONES
***** ******* ****. ******, ** ****2
****************@*******.***
PROFESSIONAL PROFILE
HOSPITALITY MANAGEMENT SENIOR LEVEL CUSTOMER SERVICE HUMAN RESOURCE SPECIALIST SALES & FINANCE
WORK HISTORY
DATABASE ANALYST Scarlet Pearl Casino Resort Biloxi, MS Oct. 2016 – Present
● Supports, manages, and organizes electronic data for the Database Manager
● Executes the processes for Direct Mail & E-Marketing mailings
● Clean and prep data for loading, proofing and reporting GROUP SALES REPRESENTATIVE Scarlet Pearl Casino Resort Biloxi, MS Jul. 2016 – Oct. 2016
● Greeted bus and sales customers and addressed concerns/complaints
● Checked guest in; check guest out for overnight groups
● Assist Manager with sales calls and follow up; assist with Player’s Club if needed FRONT DESK CLERK IP Casino Resort Biloxi, MS May 2015 – Oct. 2015
● Checked guest in (average of 500 daily); check guest out (average of 450)
● Greeted customers and addressed concerns/complaints
● Assigned guest rooms
RESERVATION MANAGER IP Casino Resort Biloxi, MS Oct. 2015 – Jan. 2016
● Managed a staff of 20
● Insured employees followed company policy when making reservations
● Met monthly call volumes
● Interviewed, hired and scheduled for front desk, reservations and PBX positions
● Conducted meetings on team member’s performance
● Assisted team members with questions about customer reservation policy
● Advised employees regarding points, time off requests and other concerns OPERATIONS /ASSISTANT GENERAL MGR. Hampton Inn West Oxford, MS Jul. 2012 – Jul. 2014
● Trained in On Q property management system including Front Desk, Accounts Receivable, Rates and Inventory and ADA classes
● Operations manager for 2 sister locations answering to the franchise owner responsible for front desk, maintenance, housekeeping, laundry, breakfast and houseman. Project manager for new Town Place & Suites by Marriott. Coordinated construction with builder, purchasing, budgeting and logistics to open a 4 million dollar/ 95 room hotel.
● Maintained managerial duties and paperwork: Accounts receivable, placed orders, conducted cost analysis, collected and catalogued tax exempt paperwork, scheduled front desk staff and provided required reports to the accounting office.
Michael Jones Resume Page 2
SENIOR ACCOUNT EXECUTIVE One Main Financial Greenwood, MS Feb. 2010 - Oct. 2011
● Approved and open accounts by executing credit checks and processing approval paperwork
● Maintained open accounts such as title loans & personal loans
● Collecting money from delinquent accounts
● Approved and denied loans
● Audit all co-worker’s paperwork to insure accuracy
● Upon closing an account for a customer, we would also encourage them to open a new account to renew their loan
● For approval process I would run their credit and decide if their debt to ratio income qualified them for the loan CIF OFFICER State Bank & Trust Greenwood, MS Mar. 2006 – Sept. 2009
● Supervised 20 employees
● Coordinated customer information and performed account compliance
● Scheduled money drops for 40 branch locations
● In charge of statement roll out every week for our customers
● For wire transfers I would decided which account the money would be transferred to, calculate the fees & verify that both accounts are correct
● In charge of printing, signing & sending out IRA checks daily
● Ensured that all accounts were accurate then saved to our files
● In charge of scanning in all documents when the company went paperless
● In charge of NSF and made sure the customers receive letters GENERAL MANAGER Hampton Inn Grenada, MS Apr. 1998 – Oct. 2005
● Hired, trained & maintained employee paperwork addressing personal issues for a staff of 60
● Managed special event inventory, enforced policies by blocking rooms through R & I selecting and adjusting rates on blackout dates through the Hilton On Q system.
● Confirmed reservations with contracted business and leisure travelers.
● Restricted inventory and length of stay to maximize revenue in hotels On Q Rates & Inventory System
● Managed 825 sq. ft. of meeting space working with event organizers to ensure proper set up, executed catering requirements, ensured correct contract & billing information interfacing with all departments to meet client’s needs
TECHNICAL/PERSONAL SKILLS
Proficient in Microsoft Word, Excel, Power Point, Outlook & Publisher Excellent leadership abilities including being fair, goal oriented & honest High level of initiative and drive
Strong professional skills and very detail oriented Excellent communication skills
Team Oriented
Michael Jones Resume Page 3
ACTIVITIES/HONORS
Board member for Gautier Mullet Festival
Chamber of Commerce Member
Kiwanis Club Member
Civitan of Gautier Member
National Honors Society in High School
Lighthouse & Connie Award for Hotels
HOBBIES
Reading, traveling, social events & community service EDUCATION & TRAINING
Hilton GM Training
Hilton – Sales Training
Attended Worldwide Conferences
Marriott – Hotel Management
Marriott – Sales
Ashworth College - Associates Degree in Human Resource Management REFERENCES
Amanda Morgan - Revenue Manager Golden Nugget - 228-***-**** Sandy Bozeman - Assistant Manager Scarlet Pearl - 228-***-**** Jessica Westmoreland - Former CIF Officer State Bank & Trust - 662-***-****
Contact this candidate