MICHAEL JONES

***** ******* ****. ******, ** ****2

ad343i@r.postjobfree.com

662-***-****

PROFESSIONAL PROFILE

HOSPITALITY MANAGEMENT SENIOR LEVEL CUSTOMER SERVICE HUMAN RESOURCE SPECIALIST SALES & FINANCE

WORK HISTORY

DATABASE ANALYST Scarlet Pearl Casino Resort Biloxi, MS Oct. 2016 – Present

● Supports, manages, and organizes electronic data for the Database Manager

● Executes the processes for Direct Mail & E-Marketing mailings

● Clean and prep data for loading, proofing and reporting GROUP SALES REPRESENTATIVE Scarlet Pearl Casino Resort Biloxi, MS Jul. 2016 – Oct. 2016

● Greeted bus and sales customers and addressed concerns/complaints

● Checked guest in; check guest out for overnight groups

● Assist Manager with sales calls and follow up; assist with Player’s Club if needed FRONT DESK CLERK IP Casino Resort Biloxi, MS May 2015 – Oct. 2015

● Checked guest in (average of 500 daily); check guest out (average of 450)

● Greeted customers and addressed concerns/complaints

● Assigned guest rooms

RESERVATION MANAGER IP Casino Resort Biloxi, MS Oct. 2015 – Jan. 2016

● Managed a staff of 20

● Insured employees followed company policy when making reservations

● Met monthly call volumes

● Interviewed, hired and scheduled for front desk, reservations and PBX positions

● Conducted meetings on team member’s performance

● Assisted team members with questions about customer reservation policy

● Advised employees regarding points, time off requests and other concerns OPERATIONS /ASSISTANT GENERAL MGR. Hampton Inn West Oxford, MS Jul. 2012 – Jul. 2014

● Trained in On Q property management system including Front Desk, Accounts Receivable, Rates and Inventory and ADA classes

● Operations manager for 2 sister locations answering to the franchise owner responsible for front desk, maintenance, housekeeping, laundry, breakfast and houseman. Project manager for new Town Place & Suites by Marriott. Coordinated construction with builder, purchasing, budgeting and logistics to open a 4 million dollar/ 95 room hotel.

● Maintained managerial duties and paperwork: Accounts receivable, placed orders, conducted cost analysis, collected and catalogued tax exempt paperwork, scheduled front desk staff and provided required reports to the accounting office.

Michael Jones Resume Page 2

SENIOR ACCOUNT EXECUTIVE One Main Financial Greenwood, MS Feb. 2010 - Oct. 2011

● Approved and open accounts by executing credit checks and processing approval paperwork

● Maintained open accounts such as title loans & personal loans

● Collecting money from delinquent accounts

● Approved and denied loans

● Audit all co-worker’s paperwork to insure accuracy

● Upon closing an account for a customer, we would also encourage them to open a new account to renew their loan

● For approval process I would run their credit and decide if their debt to ratio income qualified them for the loan CIF OFFICER State Bank & Trust Greenwood, MS Mar. 2006 – Sept. 2009

● Supervised 20 employees

● Coordinated customer information and performed account compliance

● Scheduled money drops for 40 branch locations

● In charge of statement roll out every week for our customers

● For wire transfers I would decided which account the money would be transferred to, calculate the fees & verify that both accounts are correct

● In charge of printing, signing & sending out IRA checks daily

● Ensured that all accounts were accurate then saved to our files

● In charge of scanning in all documents when the company went paperless

● In charge of NSF and made sure the customers receive letters GENERAL MANAGER Hampton Inn Grenada, MS Apr. 1998 – Oct. 2005

● Hired, trained & maintained employee paperwork addressing personal issues for a staff of 60

● Managed special event inventory, enforced policies by blocking rooms through R & I selecting and adjusting rates on blackout dates through the Hilton On Q system.

● Confirmed reservations with contracted business and leisure travelers.

● Restricted inventory and length of stay to maximize revenue in hotels On Q Rates & Inventory System

● Managed 825 sq. ft. of meeting space working with event organizers to ensure proper set up, executed catering requirements, ensured correct contract & billing information interfacing with all departments to meet client’s needs

TECHNICAL/PERSONAL SKILLS

Proficient in Microsoft Word, Excel, Power Point, Outlook & Publisher Excellent leadership abilities including being fair, goal oriented & honest High level of initiative and drive

Strong professional skills and very detail oriented Excellent communication skills

Team Oriented

Michael Jones Resume Page 3

ACTIVITIES/HONORS

Board member for Gautier Mullet Festival

Chamber of Commerce Member

Kiwanis Club Member

Civitan of Gautier Member

National Honors Society in High School

Lighthouse & Connie Award for Hotels

HOBBIES

Reading, traveling, social events & community service EDUCATION & TRAINING

Hilton GM Training

Hilton – Sales Training

Attended Worldwide Conferences

Marriott – Hotel Management

Marriott – Sales

Ashworth College - Associates Degree in Human Resource Management REFERENCES

Amanda Morgan - Revenue Manager Golden Nugget - 228-***-**** Sandy Bozeman - Assistant Manager Scarlet Pearl - 228-***-**** Jessica Westmoreland - Former CIF Officer State Bank & Trust - 662-***-****

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