Account Manager Operations Supervisor
Resume:
YADIRA
ROMERO
********@*****.***
Reseda, CA 91335
Accurate and results-driven insurance professional with 5+ years of extensive experience in a faced-paced business environment. Possessing a Business Management degree and 7+ years of supervising experience. PROFESSIONAL SUMMARY
State Farm Insurance Agency - Personal & Commercial Lines Account Manager
Bellflower, CA • 02/2021 - Current
Tokio Marine HCC Formerly NAS Insurance Services - Cyber Underwriting Operations Supervisor
Encino, CA • 06/2018 - 06/2019
WORK HISTORY
Process quotes, applications, binders, and endorsements for new and renewal accounts
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• Top producer exceeding $26,000 in premium monthly sales
• Interact with clients daily by answering inquiries in person or via call Manage book of profitable renewal accounts within personal underwriting authority and guidelines.
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Analyze risk data of prospective insurance applicants to identify their hazards and exposures
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Develop work relationships with sales agents within my assigned territory
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Organize and prioritize daily tasks and goals while exceeding quality standard within a 24 hour turn around time.
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Managed the Cyber book and supported Professional and Specialty Lines underwriting including D&O, E&O, Long Term Care, Abuse & Molestation Insurance, Cyber Liability, Medical Malpractice Insurance, and professional liability
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Managed 14 direct reports (underwriting assistants I, II and Seniors) and worked closely with associate underwriters, executive underwriters and senior underwriters in the West & East Coast
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Mentored newly hired employees on operations processes and policy issuance and developed training manual to use for reference
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Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
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• Hired and evaluated staff members
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
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Conducted routine inspections of customer files to check quality and compliance with established specifications
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Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
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SKILLS
Proficient with Professional,
Personal, Commercial, Specialty
and Cyber Lines
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Exceptional written and verbal
communication both English and
Spanish
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Collaboration with Sr. Leadership
and Team
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• Conflict resolution
• Mentorship
• Analytical decision making
• Detailed Orientated
• Interpersonal Skills
• Analytics
• Account Management
University of Phoenix
Woodland Hills, CA • 07/2011
Bachelor of Science: Business
Management
International College of
Communication
Hollywood,Ca • 02/1999
Associate of Arts: Radio And
Television Broadcasting
Pacific Palisades High School
Pacific Palisades • 01/1996
High School Diploma
EDUCATION
CERTIFICATIONS
• Property & Casualty License
• Life & Health Insurance License
Tokio Marine HCC Formerly NAS Insurance Services - E&O, D&O, & Cyber Underwriter
Encino, CA • 08/2016 - 06/2018
Nas Insurance Services - Professional Liability Underwriting Assistant Encino, CA • 02/2016 - 08/2016
Anthem Blue Cross - Sr. Small Group Underwriter
Woodland Hills, Ca • 09/2014 - 01/2016
• Strategized and collaborated with SVP on new and existing projects. Quoted and bond new business and maintained renewal book within assigned terrority.
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Advanced knowledge of complex underwriting, pricing, risk analysis, negotiation, and controlling loss in adherence to company standards of quality assurance and accuracy.
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Solicited industry knowledge from fostering and developing positive relationships with wholesale brokers,
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• Analyzed data to determine performance of wholesale agencies. Collaborated with regional director to create new underwriting forms based on company guidelines.
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Performed staff interviews, recommended promotions and trained new employees.
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Mentored and assisted Associate Underwriters and assisted with company policies, procedures, guidelines compliance regulations and marketing strategies.
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Collaborated and communicated with Cyber and my team on internal efficient processes and best practices.
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Developed internal and external client relationships committing to excellent customer service.
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Managed book of profitable renewal accounts within personal underwriting authority and guidelines for D&O, E&O, Abuse & Molestation and Medial Malpractice.
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Organized and prioritized daily tasks and goals while exceeding quality standard within a 24-hour turn-around.
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Processed quotes, binders, and endorsements for new and renewal accounts.
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Responsible for individual enrollments, billing activities, and maintained assigned accounts.
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Verified enrollment status, made changes to records, research and resolved enrollment system rejections.
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Ensured accuracy and timelines of the membership and enrollment processes.
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Maintained enrollment database: order identification cards, determine eligibility and apply contract language for case assigned to avoid member abrasion.
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Maintained and reconciled premium bill, self-bill, and individual billed accounts.
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Analyzed excel reports to ensure accuracy of received enrollment forms.
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Ensured actuarial soundness of premium rates
Analyzed member and market trends, and ensured missing payments were located
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