Reginald Lydell Williams

*** ******* **, *** ****, Atlanta, GA 30328

H: 678-***-**** ad341q@r.postjobfree.com

Professional Summary

Accomplished and energetic Health Care Professional, with a solid history of achievement in the industry. I am a motivated and dedicated leader with strong management, organizational, analytical and interpersonal skills. I am passionate about health care and providing quality services at the highest level possible.

Skills

• Customer and Personal Service

• Empathetic

• Judgment and Decision Making

• Troubleshooting

• Telecommunications

• Service Orientation

• MicroSoft Office

• Coordination

Experience

Sunrise Senior Living

Associate Sales Director Sandy Springs February 2023 - December 2023

• Demonstrates effective telephone skills producing qualified leads and setting appointments

• Answers incoming sales calls; answering questions; provides information on pricing and availability

• Assisted the sales and marketing team with maintaining a thorough working proficiency in the customer relationship management lead tracking system (CRM)

• Assisted the Executive Director and Director by ensuring each model (suite) were always well maintained and presentable to potential new residents, walk-ins or scheduled

• Created and managed Sunrise and State required documents ensuring their completion by the resident or authorized family member prior to move-in

• Welcome and meet with family members the day of move-in fee being placed and review in great all the information pertaining to the actual move-in day and address any questions or concerns

• Initiates communication with potential residents Primary Doctor to ensure the completion and delivery of Physician’s statement and any state forms

• Maintain compliance in assigned required training and all training required by the state of Georgia or other regulating authorities

• Attends regular meetings; Town Hall, Departmental, and Cross overs

Lenbrook

Independent Contractor (Patient Care Advocate) Atlanta, GA July 2014 - Current

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

• Refer patients to appropriate health care services or resources.

• Train patients to use home health care equipment.

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

Daniel Companion Nursing Agency, LLC

Lead Patient Care Representative College Park, GA April 2001 - July 2014

• Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

• Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with team members, case manager and doctors.

• Direct, supervise and evaluate work activities of health care staff.

• Interview and hire new staff members.

Education

Bachelor of Science

Saint Leo University - Gwinnett Education Center

Duluth, GA 2019

• GPA 3.6

• Dean's List Honoree

Associate of Science

Shorter University

Rome, GA 2018

• GPA 3.2

• Dean's List Honoree

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