Katherine Alvarez

610-***-****

*** **** *** ******, ************, Pennsylvania 19428

ad33zc@r.postjobfree.com

Strengths

● Dedicated professional with a passion for coordinating events

● Exceptional organizational skills

● Creative and keen eye for detail

● Creating connections and providing high quality customer service

● Values collaboration

● Extensive managerial and operational experience

● Strong, effective leadership that builds a cohesive team and fosters growth

● Ability to listen, respond to conflict and bring positive attitude to the workplace Education

Bachelor of Science, Business Administration in Hospitality and Tourism Management (May 2008) James Madison University, Harrisonburg, VA

Professional Experience

Lululemon Athletica (Glen Mills, PA & Wayne, PA)

Assistant Manager, Guest Experience (March 2020 – Present) Key Leader, Visual Merchandising Lead (August 2017 – March 2020) Leadership, Mentoring & Human Resources

● Create and mentor a team ranging in size from 18-30; provide ongoing professional development and establish regular communication check points

● Successful hiring and onboarding of team members including increases during seasonal hiring periods, increasing the team size by 50 percent

● Create and educate related to product management, customer service expectations and sales expectations

● Provide and foster cross-training development to ensure holistic customer services

● Team survey on direct managerial support performed above company benchmark by 6 percentage points Customer Service & Community Building

● Create and manage community events

● Worked in partnership with store ambassadors to support the local community through events

● Establish accountability among the team to ensure highest quality guest experience

● Provide one-to-one guest experiences with an attention to care and detail

● Enhance communication among the team

● Guest survey average 87.5 percent landing 4.8 percentage points above company benchmark Operations, Budgeting & Strategy

● Responsible for product movement to manage inventory and increase profitability

● Monitor and assess data to ensure maximum profitability and identify trends

● Adhere to policies and procedures to ensure safety and maximize efforts and resources

● Responsible for strategic placement and marketing of product JMC Sales Team, Keller Williams Realty Group (Collegeville, PA) Realtor (October 2020 – Present)

● Represent clients in buying, selling or renting

● Communicate with clients to ensure their needs and desires are met

● Communicate with other agents to negotiate sales or rentals

● Develop and explain written contracts with attention to detail

● Coordinate open houses and walkthroughs of properties

● Remain abreast of market trends and communicate/advise trends to clients Katherine Alvarez

610-***-****

240 West 6th Avenue, Conshohocken, Pennsylvania 19428 ad33zc@r.postjobfree.com

Professional Experience Continued

Lifetime Athletic (King of Prussia, PA)

Group Fitness Instructor, Cycle & Yoga (July 2017 – Present) Assistant Group Fitness Manager (August 2017 – April 2019)

● Provide guest experience that inspires continued attendance

● Provide challenging fitness experiences and cross training opportunities; motivate attendees to push their personal limits

● Noted as having “a style of teaching that delivers an athletic punch with a warmth and passion for fitness”

● Develop and execute course content that changes from class to class Bohemian Club (San Francisco, CA)

Events Manager (August 2013 – July 2017)

Club Events Manager (May 2008 – August 2013)

Intern (May 2007 – August 2007)

Events Management

● Planned and executed all aspects of private events from start to finish to include planning, day of coordination and billing after completion of event

● Improved caliber of events and enhanced Club reputation internally and externally

● Managed high-pressure seasonal events including the planning and execution of 35 events during a 20-day period

● Managed detailed oriented logistics for events and operations Customer Service

● Developed and maintained relationships with clients to plan and execute their private events; provided time, attention and care to ensure the vision for their event came to fruition

● Worked collaboratively with management team to oversee Food & Beverage Operations and to ensure proper execution of all events

● Worked collaboratively with members to develop a calendar of events

● Established working relationships with multiple vendors that helped to better serve our clientele

● Managed the contracts and timeline of any vendor working for an event Human Resources Management & Leadership

● Developed team through training and implementation of procedures and protocols

● Improved processes and procedures

● Implemented improved communications procedures for more effective event management

● Developed and implemented policies and procedures for reservations and seating systems which resulted in better customer service, enhanced member experience, improved staff monitoring & data collection and maximized revenues Budgeting & Operations

● Created the yearly forecast for Events Department and monitored progress throughout the year

● Ability to properly scale an event to work within a given budget Bohemian Grove (Sonoma County, CA)

Catering and Dining Circle Manager (Seasonally, during Summer Season of May thru July, 2007 – 2017)

● Directly involved with the interviewing, onboarding and management of over 650 seasonal staff

● Responsible for the direct management of the Food & Beverage Operations Team of 350 employees

● Responsible for the indirect supervision of 300 additional employees

● Direct oversight of the Catering Department; coordinated and executed delivery of all catered meals

● Coordinated transportation for members traveling to/from the site

● Mentored a team of seven to nine interns annually; provided mentoring and coaching to assist them in developing as managers

● Responsible for accuracy of timesheets for the bussing department (team ranged from 80-120 individuals) Katherine Alvarez

610-***-****

240 West 6th Avenue, Conshohocken, Pennsylvania 19428 ad33zc@r.postjobfree.com

Skills & Certifications

● Point of Sales Squirrel & Point of Sales Micros Proficient

● Microsoft Outlook, Word and Excel Proficient

● ReServe Interactive Catering Software Proficient

● Wine Spirits and Education Trust Level 2 Certificate

● Lifetime Athletic PWR Cycle Certified, EDG Cycle Certified, Warrior Sculpt Certified, Flow Guided and SOL Certified

● American Red Cross CPR Adult and Pediatric Instructor Certified

● Mad Dogg Certified Cycle Instructor

● ISSA: Nutrition Specialists Certification

● Yoga Alliance Certified Yoga Instructor

Memberships

● Pennsylvania Association of Realtors

● Club Managers Association of American (2006 – 2017)

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