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CONTACT

SUNNI GARNER

Canal Winchester, Ohio 43110

614-***-****

ad33yl@r.postjobfree.com

ACCOMPLISHMENTS

●Customer Relations - Earned highest marks for customer satisfaction, company-wide.

SKILLS

●BEIS (Business Enterprise Information Systems)

●CCR (Central Contract Registration)

●Microsoft Office Programs (Word, Excel, PowerPoint, Access, Outlook)

●CARTS (Customer Access Request Tracking System)

●CEDMS (Corporate Electronic Document Management System)

●AMPS (Account Management Provisioning System)

●DBMS (Defense Business Management System)

●Managers Internal Control Program (MICP)

●Audit Control Language (ACL)

●Microsoft PowerPoint

●Retail Sales Customer Service

●Microsoft Word

●Order Fulfillment

●Staff Training

●Credit Card Payment Processing

●Account Management

●Customer Relations

●Active Listening

●Business Development Understanding

●Microsoft Excel

●Customer Service

●Customer Relationship Management

●Clerical Support

●Process Optimization

●Problem-Solving Ability

●Conflict Resolution

●Technical Support

●Recordkeeping Strengths

●Office Equipment Proficiency

●CRM Software

●Reading Comprehension

●Typing Proficiency

●POS Systems Expertise

●Delivery Scheduling

●Shipping and Receiving Understanding

●Professional Telephone Demeanor

●System Implementation

●Order Processing

●Money Handling Abilities

●Shipping Procedures Understanding

●Lead Generation

●Computer Proficiency

●Data Evaluation

●Document Control

●Administrative Support

●Refund Processing

●Managing Multiple Tasks

●Multi-Line Phone Talent

●Customer Account Management

●Administrative and Office Support

●Filing

●Research

●Spreadsheets

●Proofreading

●10-Key

●Documentation

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

January 2007 - January 2015

Financial Systems Specialist Defense Finance And Accounting Services, 3990 E. Broad Street, 3990 E. Broad Street Columbus, Ohio

●Maintains 93% pass/fail accuracy for customer records, account information, and ticket information to accurately reflect the status of corresponding requests

●Maintains 93% pass/fail accuracy for system access request forms (DD2875s, LAN 1030s, worksheets, account acknowledgements, correspondence, etc.) as well as for processing of account build, modification, and deletion request.

●Successfully performs user account validations, system access audits, documentation reviews, and corrective actions on control weaknesses or audit findings for numerous systems and applications when assigned by internal/external audit agencies, system security administrators, and DFAS management

●Consistently safeguards and maintains Privacy.

●Must be in a phone status that is available to answer a phone call or be on a phone call during this time, while maintaining 90% rating on call monitoring performance

●Routinely performs assignments and status updates in a professional and timely manner, responds positively and courteously to customers, team members, supervisors, and business partners, and contributes to an overall positive and productive work environment

●Assists customers, team members, supervisor

●Applies fiscal law, strategies, guidelines, principles, standards and procedures to financial management activities

●Utilizes financial systems to extract data, identify and resolve system problems

●Work collaboratively with Defense Logistics Agency contracting officers to have modifications produced on the contract in order for payments to be processed

●Review government contracts to ensure invoices submitted for payment are in accordance with the Federal Acquisition Regulation (FAR), Defense Federal Acquiuisition

●Provide quality service to all customers and effectively follows up on all customer invoices

●Strive to make internal and external customer service a top importance by understanding the customer's needs

●I coordinate with internal and external organizations demonstrating a partnership in mission accomplishment – complying with guidelines to produce services in order to eliminate rework

●Collaborated closely with upper management to drive strategy through development and implementation of new processes.

●Communicated and explained business requirements to team members to understand and implement functional demands.

●Applied knowledge of application components in conjunction with query tools to achieve business objectives.

●Developed flowcharts and diagrams to describe and lay out logical operational steps.

●Offered input for complex documents to support client-ready final versions.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivy

●Worked flexible hours; night, weekend, and holiday shifts.

●Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

●Maintained energy and enthusiasm in fast-paced environment.

●Proved successful working within tight deadlines and fast-paced atmosphere.

●Used critical thinking to break down problems, evaluate solutions and make decisions.

●Offered friendly and efficient service to customers, handled challenging situations .

●Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.

●Maintained clean and organized files by keeping accounts payable records up-to-date.

●Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.

●Communicated with suppliers to reconcile invoice payments.

●Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

●Used accounting software to prepare weekly and monthly financial reports.

●Monitored status of accounts receivable and payable to facilitate prompt processing.

●Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.

●Reviewed figures, postings and documents for correct entry, completeness and accuracy.

●Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

●Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

●Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.

●Investigated daily variances and corrected errors to resolve discrepancies.

●Reviewed general ledger entries and assessed accuracy.

●Reported financial data and updated financial records in ledgers and journals.

●Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.

●Reconciled company accounts for credit cards, employee expenses and commissions.

●Maintained account accuracy by reviewing and reconciling checks monthly.

●Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

●Assessed data and information to verify entry, calculation and billing code accuracy.

●Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

●Tracked financial progress by creating quarterly and yearly balance sheets.

●Entered figures using 10-key calculator to compute data quickly.

●Completed bi-weekly payroll for company employees.

●Gathered, evaluated and summarized account data in detailed financial reports.

●Streamlined bookkeeping procedures to increase efficiency and productivity.

●Analyzed figures, postings and documents to maintain accounting program accuracy.

●Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

●Streamlined daily reporting information entry for efficient record keeping purposes.

●Analyzed, constructed and calculated daily accounting records, payroll and sales transactions.

●Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.

●Strengthened financial operations by conducting bank reconciliations and financial reporting.

●Created detailed expense reports and requests for capital expenditures.

●Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.

●Managed complex finance projects under direction of senior management to meet deadlines and budget limitations.

●Managed complex problem-solving for upper management in order to complete projects on-time and within budget.

●Reviewed account data and activity to devise financial estimation reports and adjustments.

●Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.

●Implemented new accounting processes to decrease spending and work flow downtime.

●Assisted day staff by completing daily computer backups, virus checks and program updates.

●Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping

January 2005 - August 2007

Pharmacy Technician Walgreens, 7900 E. Broad Street Blacklick, Ohio

●Worked collaboratively with fellow technician on obtaining and dispensing prescription drugs and medical devices for patients

●Ensured patients were aware of the medications that were given if further obstructions was needed was assisted by the Pharmacists

●I was responsible for confirming patients insurance and help each customer each ensure they get the best price possible on each medication

●I worked with insurance companies to help and make sure to get the cost of the medication down and lowered

●If there was an issue with it not being covered I would reach out to other insurance companies to see if they may cover the medication for the patient

●I also was in charge of dispensing the correct medication and correct labeling for the drug

●Must call all Doctors when we received a narcotic prescription to verify the doctor's signature and then the Pharmacists must sign off and take the medication out of the lock box before handing the medication to me for the count and dose of medication

●Once the narcotic medication was counted I had to have the Pharmacist sign off on my count before it could be handed to the customer

●Had to take inventory of all medications and fill out forms to have medications order so they would be routinely in-stock

●Worked with customer on over the counter medications when they had questions and concerns

●Besides just making sure they got the right medication, we made sure they were aware of the side effects each medication could cause

●I was consistently involved with the Pharmacists and Doctors on a patient's care and routines of medication's that they were taking

●If two medications were to interact and have a bad affect I immediately contacted the doctor and made the Pharmacists aware of the situation then the Doctor would prescribed another medication

●During my time at Walgreens I enjoyed my customers and my fellow technicians, the concerns that they had and being able to help to the right prescription was accomplishment

●Answered incoming phone calls and addressed questions from customers and healthcare providers.

●Counted and labeled prescriptions with correct item and quantity.

●Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

●Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

●Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

●Stocked, labeled and inventoried medication to keep accurate records.

●Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

●Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

●Entered and processed patients' prescriptions into internal system.

●Maintained proper drug storage procedures, registries, and records for controlled drugs.

●Collected co-payments or full payments from customers.

●Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

●Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

●Counted, measured, and compounded medications following standard procedures.

●Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

●Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

●Processed incoming drug orders by checking deliveries against paperwork and updating computer system.

●Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

●Reviewed and verified customer information and insurance provider information.

●Restocked automated medication dispensing equipment.

●Communicated instructions to patients or caregivers about proper use and storage of drugs.

●Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

●Located and measured medications according to prescription information, making modifications as instructed by pharmacists,

●Verified patient data and billing information to discover and resolve erroneous bills due to systetems error

●Set up and modified patient profiles to include current information such as medications and insurance details.

●Resolved non-routine issues like third party billing, computer system and customer service issues.

●Processed over one hundred prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction

●Prepared bills for insurance companies and submitted required paperwork.

●Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.

January 2019 - August 2020

Assistant Manager Family Dollar, Livingston Avenue Columbus, Ohio

●Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

●Helped with planning schedules and delegating assignments to meet coverage and service demands.

●Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

●Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

●Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

●Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

●Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

●Monitored security and handled incidents calmly.

●Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

●Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

●Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

●Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

●Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

●Reduced financial discrepancies by monitoring credit card sales and deposits.

April 2022 - Current

Customer Service Representative Big Sandy's Superstore, 2644 Taylor Rd SW Reynoldsburg, Ohio

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Answered constant flow of customer calls with minimal wait times.

●Offered advice and assistance to customers, paying attention to special needs or wants.

●Responded to customer requests for products, services and company information.

●Provided primary customer support to internal and external customers.

●Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

●Collected customer feedback and made process changes to exceed customer satisfaction goals.

●Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

●Developed community reputation through commitment to customer satisfaction and strong client relationships.

●Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

●Communicated with vendors regarding backorder availability, future inventory and special orders.

●Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

●Investigated and resolved customer inquiries and complaints quickly.

●Responded proactively and positively to rapid change.

●Exhibited high energy and professionalism when dealing with clients and staff.

●Delivered prompt service to prioritize customer needs.

●Met customer call guidelines for service levels, handle time and productivity.

●Educated customers about billing, payment processing and support policies and procedures.

●Responded to customer requests, offering excellent support and tailored recommendations to address needs.

●Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

●Trained new personnel regarding company operations, policies and services.

●Answered above average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

●Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

●Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

●Promptly responded to inquiries and requests from prospective customers.

●Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.

●Cross-trained and provided back up for customer service managers.

●Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

●Cross-trained and backed up other customer service managers.

●Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

●Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

●Promoted available products and services to customers during service, account management and order calls.

●Investigated and resolved accounting, service and delivery concerns.

●Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

●Effectively communicated with customers about account changes, new products or services and potential upgrades.

●Recorded actions taken, issues resolved and information to effectively manage customer accounts.

●Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

●Surpassed sales goals through implementation of effective marketing strategies.

●Provided ongoing guest service.

EDUCATION

2013

Undergraduate Business Management and Accounting

Park University, 3990 E. Broad St Columbus, Ohio

May 2005

Diploma

Pickerington High school North Graduate, Pickerington, OH

●Dean's List

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