Quality Assurance Analyst

JYOTHSNARANI

Quality Assurance Analyst

*********@*****.***

Work Status: US CITIZEN M: 972-***-****

Professional Summary

14+ years of professional experience in Quality Assurance implementing the QA methodologies, analysis, and performing Manual and Automated testing using Agile Scrum and Waterfall methodologies.

Experienced in writing and executing Manual test cases

Strong experience in developing Test Automation scripts using Quick Test Professional for Regression and Functional testing.

Extensive experience in writing Test Plans, Test Strategies, Test Scripts, Test Cases, Test Designs, Test Analysis, and Test Summary Reports for Manual testing.

Experienced with the Testing Life Cycle and creation of Test Data following the SDLC.

Involved in SOAP and RESTful Web Services using SoapUI.

Hands-on experience with different defect tracking tools such as JIRA and Bugzilla.

Expertise in Functional, Integration, Database, Regression, and Acceptance testing and Browser-compatibility.

Performed Black Box and White Box testing on Web applications.

Experienced in scripting concepts – Recording, Parameterization, Correlation, Checkpoints, Logs, Scripts Customization, and Runtime Settings.

Strong understanding of the SDLC.

Experienced in analysing User Requirements and designing User Interface.

Performed UAT for various applications.

Strong hands-on experience with Mercury Interactive Tools (Quick Test Pro and Quality Center).

Expertise and understanding of scripting language(s) and GUI testing.

Knowledge in software development (VB/C#.NET, HTML, SQL).

Strong expertise in Performance testing of Multi-Tier Web-based and Client-Server applications using LoadRunner.

Created Test Data to check the mapping of the data in the back-end to front-end.

Hands-on experience in Back-end testing using SQL queries.

Experience in CQL technologies.

Experienced in Quality Center for maintaining and executing Test Cases.

Understanding of Billing systems like Telegence.

Proficient with MS tools (Word, Excel, Access).

Experienced in documentation of user manuals and software architecture plan.

Strong problem analysis skills with ability to follow project standards.

Developed excellent communication and interpersonal skills while working in diverse teams.

Technical Skills

Testing Tools

QTP, HP Quality Center, SoapUI, ALM, QTest

Languages

HTML, CSS, JavaScript, Java, XML .NET, webservices

Test Framework

Junit, TestNG

Project Methodologies

Agile-Scrum, Waterfall, V-Model

Defect Tracking Tools

Jira, HP Quality Center/ALM, Rally

Build Tools

Maven

CI Tools

Jenkins

Packages

MS-Office Suite(Word, Excel, Access), MS-Project and MS-Visual Studio

Databases

SQL, PL/SQL, Oracle SQL server

Operating Systems

Windows XP, 7 8 10

Professional Experience

Santander Bank, Dallas,TX September 2021t o Present

QA -Lead

Guide testing efforts involving coaching, mentoring, code reviews, and contributing to improvements to frameworks, tools, processes and best practices

Provided oversight to ensure automation test suites are well maintained and operationalProvide accurate estimates for QA efforts including test case design/scripting, test data management, execution and defect correction.

Understand Kroger's core quality metrics and how to utilize them to foster quality improvement Design, develop, analyze, document and support CoE activities that drive continuous improvement across the organization.

Managed quality assurance and testing projects, schedules, tasks and deliverables Communicate quality issues and recommendations to improve quality to senior level management Consult with technical development leads on feature designs to ensure product testability and identify coverage gaps in existing test tools or technologies.

Develop and maintain software quality dashboards aligned with committed software quality SLAs and KPIsAutomate test cases and functional libraries using open source and commercial tools.

Lead and coach CI/CD and SDLC/TDLC concepts: code review best practices, code coverage analysis, continuous test and deliveryConsult on automation tools/techniques, feasibility/implementation, process improvements and maintenance plans

Drive creative and innovative technical concepts to automate workflows from ideation to operational tools, designed with the capability to be reusable, maintainable and efficient.

Support complex systems with significant integration points, external Third-Party systems through RESTful, and other protocol APIs and multi-step authorization factors.

Develop and/or recommend tools to assist test engineers in test planning, execution and reporting.

Exhibit strong stakeholder relationship, interpersonal, analytical and problem-solving skills.

Performed the essential job functions of this position with or without reasonable accommodation.

Environment: Oracle SQL server, ALM QC, JIIRA, QTest, Share point, Windows 7/XP, XML, HTML, MS Office, Excel

T-Mobile, Richardson, TX July 2019 to August 2021

Test Analyst

Performed Functional testing including but not limited to Regression Testing, Progression Testing, Integration Testing and User Acceptance Testing

Designed Test Strategies and creating Test Plan, Test Cases and Test Scenarios

Provided recommendations for test case consolidations and prioritization

Wrote queries to pull data and for reporting

Created Pivot tables to compare accounting reports

Created roll forward reports

Managed multiple deliverables and priorities in a fast-paced environment

Developed a clear understanding of business needs of back-office business teams

Proven working experience and strong ability to communicate with various levels of management

Worked in Agile and waterfall mythologies

Dealt with Database management, SQL queries, advance Excel/Pivot table

Co-ordinated with Amdocs billing systems

Actively worked on Oracle based systems

Financial testing experience to test accuracy of loans and leases for prepaid phone plans

Performed front end testing to ensure that loans are adjusted correctly

Tested Account activation and cancellation to ensure how it impacts the loans

Pulled queries of large data sets

Experience with backend table of billing systems

Environment: Oracle SQL server, ALM QC, JIIRA, QTest, Share point, Windows 7/XP, XML, HTML, MS Office, Excel

AT&T, Dallas, TX August 2013 to July 2019

Sr. QA Analyst

Analyzed Business, Functional and Design specifications of the product and developed Test Plans and Test Scripts.

Actively participated in Kick-off meetings, daily Stand-ups and weekly Agile Scrum meetings.

Provided QA status updates on different User stories.

Attending Sprint planning sessions, User story grooming sessions and Retrospective meetings in a rapid and effective Agile atmosphere.

Coordinated the Onshore and Offshore Teams to resolve any clarifications and issues and acted as a single Point of Contact for any escalation and issues.

Interacted with Developers and the Business Analyst Team to discuss the design and testing scenarios of the application.

Performed mobile platform acceptance test coverage for all iOS platform applications efforts.

Actively involved in Production support and performed post-production verification after every release and helped in resolving Production-related issues.

Expertise in Web testing and Browser-compatibility testing across multiple browsers.

Tested application in android and iOS mobile devices.

Created Best Practices documents for Quality Center and Quick Test Professional.

Created multiple Test Plan, Test Cases, and Test Report documents for several different projects like Mobility, Order Status, Stewardship reporting, EQT, FBS, and EDSL.

Provided recommendations for test case consolidation and prioritization.

As part of the EBIZ Team, interacted with various middleware applications such as SXP, OCX, OMX, AOTS, and GCP to find the resolution.

Extensively used Quality Center and JIIRA for test planning, bug tracking and reporting.

Integrated Quality Center with Quick Test Pro and maintained the test cases and scripts.

Used Quality Center to report and track defects. Ensured that the severity level for the bugs were assigned properly and the highest severity bugs were resolved immediately.

Interacted with the Developers to resolve any defects and issues.

Accepted User stories by the Business Team via Rally and conducted demos.

Provided Test Summary Report to the Project Team created by using data from HP ALM.

Experience in writing queries to pull data.

Created EXCEL/PIVOT tables.

Involved in executing test sets in QTP to verify the interdependency of different modules of the application by running batch tests.

Skilled in data manipulation using SQL queries, executing SQL procedures.

Performed Functional and Regression testing using QTP scripts; Automated test scripts for Functional, GUI validation, Data-Driven testing.

Involved in testing activities for Functional, Integrated system, Regression, End-to-End, Ad-Hoc, and UAT testing.

Created templates for Test Plan, Test Cases, Test Report, Testing Life Cycle Report, Defect Life cycle Report and Resource Allocation document for the company.

Created Test Cases according to the User Stories that were grouped under each iteration.

Environment: Rally, SoapUI, WSDL, HP QC 11.0, JIIRA, QTP 11.0, VBScript, Agile, Selenium, JavaScript, Windows 7/XP, XML, HTML, MS Office, Oracle

United Health Group, Houston, TX January 2011 to July 2013

Sr. QA Analyst

Analyzed specifications and created Test Cases, Test Plans, and Test Scenarios for all phases of Testing including Integration, Business Process testing, Regression, and System testing using Quality Center.

Collected workflows establishing Test Plans, outlined Test Environment, Scenarios, and Test Scripts.

Responsible for documenting and developing Data Validation Rules for their metrics based on the business needs of data requirements and processes.

Experienced in Selenium and Agile Fitness.

Performed Validation testing, Security testing, System testing, and Regression testing using the automated testing tool, QTP.

Gathered requirements and workflows from the team.

Developed tests in FitNesse for the Gene Codes MFISys (Mass Fatality Identification System) product, which was used to identify victims of mass fatality incidents through DNA matching with family members and victim remains.

Worked on HIPAA transactions and Code Sets Standards such as 837/835, 270/271, transactions.

Developed and implemented UAT process flow document using MS Visio.

Worked on the claim routing and claim processing scenario in Legacy and FACETS.

Analyzed and planned data using reports and graphs generated in Mercury Quality Center.

Explored the Selenium tool to convert the QTP scripts to Selenium as per the client's request.

Created Functional Automation scripts using Open Source tools Selenium (Selenium RC, Web Driver).

Configured Selenium RC and Selenium Web Driver.

Experienced in monitoring Web Servers and Application Servers such as Microsoft IIS, WebLogic and Database Servers, such as SQL Server during testing.

Skilled in data manipulation using SQL queries, executing SQL procedures in database editors like TOAD, SQL Developer, and MySQL Server.

Search My Loan, Baltimore, MD July 2008 to December 2010

Quality Analyst

Wrote Test Cases based on Business Requirements.

Managed the Automation, Performance, QA, and BA Teams.

Reviewed and designed system test plans for various projects.

Designed Performance Testing Directory Structures including Analysis Reporting.

Repositories for multiple performance runs per day.

Automated the application using WinRunner, LoadRunner, QTP, and Emperix/Trained Team in Automation tools such as QTP, Test Director and WinRunner.

Introduced extensive usage of Test Director, test coverage and defect tracking, defect resolution and reports.

Developed all Script Correlation and Parameterization to manage high number of User IDs.

Conducted Stress and Performance tests up to 1000 user loads.

Extensive usage of Test Director for test coverage and bug tracking.

Introduced Automation for Subscribe, Web account and CCA Applications.

Created Test Plans and Test Cases for the project 911, Billing procedures and LNP.

Created SQL scripts to test the database.

Environment: WinXP, Java, Perl, VBScript, WinRunner, LoadRunner, Test Director, QTP, Mercury Quality Center, MS Project, Oracle

VA Department of Health, Richmond, VA January 2007 to June 2008

QA Engineer

Analyzed Business Requirements, Functional and Design specifications of the product.

Performed Manual testing on functionality of User Interface.

Wrote the Test Plan and created Test Cases based on the design specifications.

Used Quality Center to manage the testing process.

Used WinRunner to record the User actions on the Web pages.

Parameterized data for Data-Driven testing using data tables.

Wrote generic functions using the Test Scripting Language.

Performed Data-Driven testing to read test input data from an Excel File to test the application with different positive and negative data.

Performed Regression testing for incremental versions of the application.

Responsible for back-end validation using SQL queries.

Responsible for Browser-compatibility testing.

Carried out Module testing, Black Box testing, bug reporting, tracking, and necessary follow up adding bugs and enhancements to QC.

Participated in weekly status updates, showing the progress of the testing effort and open issues to be resolved.

Environment: Quality Center, WinRunner, UNIX, SQL, Visual Basic, Oracle 10g, JIRA, CQTM—ClearQuest Test Management

Education

Bachelor - Computer Science

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