Mayra Espinoza

McDade, TX

ad33xz@r.postjobfree.com

(512) - 378 - 3512

PROFILE SUMMARY:

Motivated bilingual professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

EDUCATION & CERTIFICATIONS:

Elgin High School - Elgin, TX: High School Diploma SKILLS:

● Strategic and Critical Thinking

● Time Management and Organization

● Record-Keeping and Data Entry

● Communicative and Interpersonal

● Proficient in Technology (MSO)

● Technology/Software Programs

PROFESSIONAL EXPERIENCE

Brault

Remote 11/2023 - Present

Patient Services Representative

● Maintained a positive, empathetic, and professional attitude toward customers at all times.

● Communicated with customers through various channels.

● Verified insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable

● Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations

● Reviewed documents and requests received by patient attorneys via ChartSwap.

● Reviewed patient accounts in athenaIDX, and input data provided to ensure account is handled in a timely manner

AppleOne

Remote 01/2023 - 06/2023

Customer Service Representative

● Maintained a positive, empathetic, and professional attitude toward customers at all times.

● Communicated with customers through various channels.

● Acknowledged and resolved customer complaints, responding promptly to customer inquiries.

● Processed orders, forms, applications, and requests.

● Created records of customer interactions, transactions, comments, and complaints.

● Communicated and coordinated with colleagues as necessary.

● Managed calls for assistance, responding promptly to guests and employees. Activus Connect

Remote 04/2021 - 12/2022

Billing Representative

● Communicated with customers through various channels.

● Verified insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable

● Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations

● Reviewed patient accounts to determine patient financial responsibility

● Applied adjustments to patient accounts based on; charity received, medicaid/med-cal rate adjustments, or courtesy adjustments.

Academy Sports and Outdoors

Bastrop, TX 10/2020 - 04/2021

Receiving Clerk

● Greeted all customers on telephone and updated knowledge on all orders.

● Evaluated all orders and ensured accuracy of all forms and informed management for all incomplete orders and verified all client information to deliver all products.

● Determined all product requirements and prepared required paperwork, managed inventory and identified the correct product and packed it for shipment.

● Prepared all manifests and applied appropriate labels to all boxes and ensured efficient transfer of all completed orders.

● Monitored and received all stock, maintained record of all inventory and entered all client information appropriately in computers.

Teleperformance

Remote 07/2020 - 10/2020

Apple Advisor

● Provided base level IT support to non-technical personnel within the business.

● Managed call flow and responded to the technical support needs of customers.

● Provided 3 channels of support via Email, Chat & phone support.

● Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions.

● Resolved customer issues in a clear, courteous and straightforward manner.

● Managed customer's expectations and experience to a high degree of customer satisfaction.

● Demonstrated professionalism and courtesy with customers at all times. A+ Federal Credit Union

Bastrop, TX 06/2019 - 02/2020

Member Service Officer I

● Managed day-to-day operations and optimized operational processes and procedures for maximum efficiency while maintaining quality standards.

● Supervised the Cash Services and ATM operations of the branch.

● Acted as the chief custodian of the peso cash, foreign currencies, accountable forms and late checks of the branch.

● Verified details and issuance of accountable forms are properly accounted for. Assistant for signature / approval.

● Reviewed / prepared, approved and submitted branch reports. Ascertains completeness, accuracy and prompt and proper dispatch of documents / reports to concerned units.

● Ensured that discrepancies were reported and resolved on time. First Convenience Bank

Elgin, TX 03/2018 - 05/2019

Supervisor

● Supervised the daily functions and activities of the tellers team.

● Ensured that tellers render excellent customer service to individuals.

● Monitored teller sales and ensured service goals were met.

● Interacted with customers to provide information about banking products and services and resolved customer issues.

● Trained new employees in the policies and procedures of the bank.

● Established and maintained relationships with other departments within the bank such as accounting, risk management, and internal audit to ensure smooth operation of the department.

● Tracked and reported information related to loans, including delinquency rates and loss projections.

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