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Business Development Customer Service

Location:
Houston, TX
Posted:
March 04, 2024

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Resume:

* ** *

Neil H. Gustafson

**** ******* **** 713-***-****

League City, Texas 77573 ad33xl@r.postjobfree.com

EXECUTIVE SUMMARY:

Focused Business Development successful in contract negotiations and process improvement. Strong knowledge in plant procedures, Transport regulations, EPC Companies, equipment for specialized Transport & Lifting. Combines extensive experiences in all aspects of the heavy haul/lifting industry to offer valuable insights on opportunities for new growth, Over the road logistics and most involved for company success.

SUMMARY OF EXPERIENCE:

Logistics/Business/Sales and Marketing Development specialist with over 20 years of experience in a variety of products ranging from petrochemical goods, hazardous cargo, oilfield supplies, power plant materials, LNG equipment & Oil & Gas. Experienced in all areas of the barging/rail/over the road industry, from receiving, checking, materials tracking, documentation, billing and delivery. Direct coordination with customers, vendors, carriers, EPC, and management teams. Skilled coordination of freight movements, distribution, warehousing and customer service. SIGNIFICANT EXPERIENCE:

Mammoet USA Houston, Texas

Account Manager/Business Development October 2017- Present Responsibilities:

o Infrastructure: Projects, development - bridge replacement, rollins, launching/skidding o Provide client with methods, technical support

o Interface with designers and DOT affiliates

o Contractual support and negotiations

o Create new segment taxi services

o Bare rental OM of RT an crawlers of road building o Interface with contractors and construction firms o Development of relationships for casing contracts, negotiating terms o Development of call out services

Fagioli, Inc. Houston, Texas

Business Development/Sales/Marketing Manager September 2010-September 2017 Responsibilities:

o Acquire new business opportunities through contact with prospective clients and cross selling new services to existing clients.

o Preparation of RFQ”S and bids.

o Handle key account projects.

o Maintain projected budget costs.

o Increase overall profit on project.

o Negotiations with truckers, terminals, heavy haulers on special project cargo o Develop partnerships with outside carriers in shipping. o Knowledgeable of handling super-loads internationally & domestically o Liaise with site managers & supervisors for coordinating offloading scheduling o Direct discharge & rail experience

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o Coordinate and supervises all of the heavy haul activities on major projects o Main contact person on site for all large projects, either on Global side or Heavy Haul side o Liaise with Engineering, Project Management Division in the office and/or in the field o Contact EPC Companies, fabricators, Freight Forwarders, develop relationships, Forecasting USA Burkhalter Rigging Columbus, Mississippi

Project Manager/Sales September 2005-September 2010 Responsibilities:

o Acquire new business opportunities through contact with prospective clients and cross selling new services to existing clients.

o Preparation of RFQ”S, bids and development marketing strategy. o Maintain customer data and information in CRM as well as providing weekly sales reports to management. o Handle key account projects

o Maintain projected budget costs

o Increase overall profit on project

o Negotiations with truckers, terminals, heavy haulers on special project cargo o Knowledgeable of handling super-loads internationally and domestically o Liaise with site managers and supervisors for coordinating offloading scheduling o Direct discharge and rail experience

Mammoet USA Rosharon, Texas

Business Development/Sales May 1999-2005

Responsibilities:

o Developed new business opportunities through research, prospecting and qualifying new opportunities. o Increased market share within assigned territory. o Prepared and presented proposals, made recommendations for new services, extensions, or enhancements.

o Handled sales leads from international offices.

o Worked close with Engineering /Director on development of projects. o Successfully closed new business and on-boarded new clients. o Maintained contact with all clients to ensure high levels of client satisfaction. o Coordinated with the credit department to establish lines of credit for new accounts and negotiated letters of credit.

o Develop MSA. New clients/Plants, ect.

o Communicated and followed up with other U.S. and foreign offices regarding targeted or joint customers. o Participated in local business activities to gain networking opportunities. o Marketing

Joe D Hughes/Brown & Root Houston, Texas

Driver/Operator/Technician/Supt/Assistant Manager/Sales May 1980-May 1999 Responsibilities:

o Hired for field work, projects, OTR Transport.

o Ran crews, set schedules, developed hiring, work plans. o Roll off on operations, barge & rail transfers, lashing arrangements, welder, fitter managed crews. o Responsible for meeting with clients, preparing bids, develop work/ safety plans, execute projects. Major Accomplishments:

o Job of the year 1990

o Rapid bridge replacement program.

o Moved 1st 1,000 ton cracker unit in Chalmette, LA. o Ship transfer project with extensive engineering support. o Accident Free.

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o Family.

Projects Worked:

o General.

o Marinette Marine ship transfers

o Fina Port Arthur, Texas ABB Lummis.

o C4 Project Port Arthur, TX.

o Bridge transfers (Ohio street Chicago, IL).

Other Responsibilities:

o Managing transportation contractors as partners whose execution will have a positive impact on the success of the project and deliver best value

o Align with procurement and construction schedules so that the logistics effort will support the ultimate goals for construction completion and start-up.

o Coordinate transportation for normal loads, special oversized loads, hazardous and complex international shipments by all modes of transportation.

o Support purchasing with carrier related insurance claims for overage, lost or damaged cargo and auditing of all freight bills.

o Front end planning of ocean transport of heavy lift material by soliciting input from carriers utilizing early drawings and bid tab information.

o Providing the project with freight cost estimates for ocean heavy lift as well as pre-carriage and onward transport.

o Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean & air freight rate agreements and custom brokers. EDUCATION & TRAINING

o UH-Business Management. Night class.

o Southfield High School.

o Brown & Root Rigging class 1-3.

o Operator/Technician class 1-4

o DOT certification Over the Road.

o Crane operator/ M-4000/3900

o Dozer/Backhoe/Forklift/Picker operator.

o Lowboy/13 axle experience, maintenance.

o Prime Mover Driver.

o Safety Site OSHA 30



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