Idale Graves

Castle Rock, Colorado, United States

ad33x2@r.postjobfree.com 720-***-****

linkedin.com/in/idale-graves-247ba245

Summary

CAREER OBJECTIVE

Results-oriented training and development specialist with 35 years of work experience and a proven knowledge of campaign management, client relationship management and competitive analysis. Aiming to leverage my abilities to successfully fill an executive sales role at your company.

Vice President of Training

Arcesso

Jan 2023 - Present

Created and maintained a Learning and Development strategy that aligns with organizational goals and objectives. Design and develop training programs, using a variety of methods such as on-the-job training, seminars, workshops, and e-learning. Lead the Learning and Development team by providing direction, guidance, and support. Built and maintained relationships with internal customers and external vendors. Evaluate and improve existing training programs and develop new ones to meet changing organizational needs. Established metrics and processes for measuring the effectiveness of training programs. Tracked and analyzed employee training data and provide feedback to managers. Ensured compliance with all applicable laws and regulations related to Learning and Development. Stayed abreast of industry developments and trends in Learning and Development and managed the learning and development budget. Training Manager

ThriveDX

Jul 2021 - Jan 2023

Trained existing personnel on new or enhanced applications, products and job functions. Reported and evaluated progress of employees under guidance during training periods. Provided support to new trainers and ongoing support and education to existing trainers. Participated in needs analysis studies to determine training needs within organization. Updated existing training programs for new work processes, process modifications and system upgrades. Organized and directed orientation and onboarding sessions for employees and customers. Senior National Admissions Advisor

Hacker USA

Feb 2020 - Jun 2021

Interacted with prospective students through a large volume of inbound and outbound calls and emails. Utilized CRM tools to maintain and organize lead structure of incoming and existing leads. Documented communication with prospective and current students using the CRM system. Contacted prospective students by telephone to set up appointments for interviews. Maintained accurate and complete student records as required by laws, district policies and administrative regulations.

Senior Admissions Advisor

Colorado State University Global

Jul 2017 - Jul 2018

Utilized CRM tools to maintain and organize lead structure of incoming and existing leads. Documented communication with prospective and current students using the CRM system. Interviewed applicants to assess suitability for the program based on qualifications and motivation for attending the program. Interacted with prospective students through a large volume of inbound and outbound calls and emails. Explained the school's application process to prospective students and parents, answering questions about financial aid packages and scholarships. Maintained accurate and complete student records as required by laws, district policies and administrative

Inside Sales/ Customer Service Representative

Trulia

Jun 2012 - Oct 2012

Prospecting and cold calls to real estate agents selling website advertisement advertising space

* Actively managed pipeline of leads evaluating through each face of the sales cycle

* Cross sold existing consumers with additional products and services

* Rental fraud investigation

Admissions Trainer/ Admissions Counselor

Jones International University

Oct 2008 - Sep 2011

Ongoing training and development of admissions counselors to recruit prospective students via call reviews, one on one and group trainings. Created training materials for the admissions department to help them reach monthly metrics. Compliance reporting and tracking. Recruited prospective students for various programs by using thorough discovery process to determine needs then matching those needs with specific programs offered. Sub Prime Collections Supervisor

ACC Consumer Finance

Sep 2006 - Aug 2008

Directly supervised, trained and developed staff in collection skills and competencies in an effort to reduce delinquency. Performed daily call monitors and provided feedback to staff. Taught staff The Center for Business Solutions collection model to improve collection efficiencies. Ensured staff met performance measurements and kept adequate records of the collection activity. Provided monthly reports to management. Monitored collection activity via the automated dialer.

Licensed Personal Banker

JP Morgan Chase

Jul 2005 - Aug 2006

Handling all aspects of consumer banking needs. Duties include initial account opening, customer profiling, prospecting, account reconciliation, research, customer service, account maintenance, sales, loan processing and loan closings. Personal Banker

Wells Fargo Bank

Jun 2004 - Jul 2005

Handling all aspects of consumer banking needs. Duties include initial account opening, customer profiling, prospecting, account reconciliation, research, customer service, account maintenance, sales, loan processing and loan closings. Lead Sales & Demonstration Specialist

Bose Corporation

Oct 2002 - Jun 2004

Demonstration and sales of Bose patented Acoustic Waveguide and Noise Canceling technologies to a diverse and multi-cultural demographic. As well as other highly regarded Bose products. Duties included sales, inventory control, scheduling, training, executing opening and closing procedures, marketing, the demonstration process, trouble shooting, needs assessments, and delivery of the ultimate Bose experience.

Personal shopper & Wardrobe Consultant

CSG Incorporated

Jul 2001 - Oct 2002

Personal wardrobe shopping and wardrobe coordination. Image consulting and fashion makeovers.

Customer Service Representative

Denver Newspaper Agency

Jul 2000 - Jul 2001

Reduce the company's aging by collecting on accounts that have fallen 30,60 90 and over 90 days past due. Processing journal adjustments and evaluating credit reports to determine credit worthiness and various risk evaluations, place credit holds on delinquent accounts, process daily receivables and request for credit refunds. Assist customers and sales associates with billing issues. Speedy resolution of billing errors inbound and outbound customer service calls, process profit and loss accounts for referral to collection attorney. Sales/Wardrobe Consultant

Bernini

May 1999 - Jul 2000

Direct and interactive sales and consulting for fine men's clothing store. Other duties include cash handling (bank deposits and cashiering), wardrobe coordination and fashion show coordination.

Directive and Interactive Customer Service Representative Merrill Lynch

Sep 1998 - May 1999

Inbound customer service and assistance. Responded to questions regarding balance inquiries, portfolio valuations, share positions, check, A.T.M., credit and debit card transactions. Assisted clients w/ quicken downloads for online capability, online trading, and client order entry assistance via M.L.O.L and M.L Direct. Generated statements for daily and for tax purposes. Account reconciliations.

Customer Service /AR Representative

Nextel Communications

Dec 1997 - Aug 1998

Inbound and outbound customer service calls assisting customers with billing issues, reducing companies aging by monitoring and collecting cellular accounts 30,60,90 and over 90 days past due. Disconnecting and reactivating delinquent accounts, processing telephonic receivables, fraud analyst and escalation specialist.

Legal Debt Collector

American Banco Corporation

Dec 1990 - Dec 1997

Reduce company aging by collecting accounts 30,60,90 and over 90 days past due (large or small balance accounts). Pre-legal collections, post judgment collections, processed wage assignments, liens, bank levies, stipulation agreements, file proof of claims and property liens. Reviewed credit reports for assets and to determine credit worthiness, forwarded judgments and sold and assigned judgments for lien position.

Education

Adams State College

No Degree, Psychology

1988

Skills

• 8X8 Training

• CRM

• Inside Sales

• B2B sales

• Business development

• Marketing

• Salesforce

• Vryno CRM

• Onboarding

• Public Speaking

• Oral and written communication

• Customer Service

• De-escalation specialist

• Facilitation

• Group/ Individual training

Minimum desired pay

$65,000 USD / year

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