Customer Service Virtual Assistant

RIMA GOLIKERI

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PROFESSIONAL SUMMARY

Experienced customer service professional with over 10yrs of experience in various roles such as virtual assistant and receptionist. Proven track record of providing excellent customer service and resolving customer issues efficiently. Strong leadership skills and he ability to motivate and inspire teams. Organized a successful charity event that raised a significant amount of money for a local nonprofit organization, showcasing strong leadership, communication, and even planning skills. SKILLS

Leadership

Communication

Time Management

Event Planning

Client Management

Research

Customer Service

Virtual Assistant

Receptionist

Administrative Support

Organization

Data Entry

WORK HISTORY

01/2023 - 01/2024

Virtual Assistant/ Customer Service Coordinator

Remote

Managed scheduling appointments, managing emails, handling social media accounts, conducting research, and managing databases for Virtual Assistant company in the Virtual Assistant market Demonstrated reliability in completing tasks and meeting deadlines Manage and execute social media marketing campaigns to increase brand visibility and engagement Maintain confidentiality and protect sensitive information of clients and company Provide administrative support by managing calendars, scheduling appointments, and organizing meetings for clients in the Virtual Assistant market Provide exceptional customer service to clients by promptly responding to inquiries and addressing their needs

Assist in managing client inquiries and provide prompt and accurate responses Develop and implement efficient communication strategies to effectively communicate with clients and team members in the Virtual Assistant market

Proactively identify opportunities to streamline administrative processes and implement efficient systems to improve productivity and time management for the Virtual Assistant market Identify potential clients and develop strategies to attract new clients in the Virtual Assistant market Provided exceptional service using Zendesk and maintained deadlines League City, Texas 77573 832-***-**** ******************@*****.*** 02/2020 - 12/2022

Administrative Assistant

Tha Other Guys

Assisted with daily administrative tasks, such as data entry, filing, and scheduling appointments Maintained organized records of office supplies and equipment Answered and directed incoming calls, emails, and other correspondence Provided support to executive staff, including managing calendars and coordinating travel arrangements Streamlined administrative operations within department - reduced paperwork by 25%, implemented business expense tracking and reporting system, and improved filing and records organization by 35% Used Zendesk to maintain everyday tasks

01/2015 - 01/2020

Customer Service Agent

Comcast - Houston, TX

Maintained a 97% satisfaction rating over a 24-month period as a customer care representative Increased client retention by 59% by implementing an efficient grievance resolution process and customer feedback system

Provided service using Zendesk with every day tasks Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently

Developed customer service protocols, standards, and procedures to improve customer satisfaction and loyalty

Built relationships with customers to ensure repeat business and positive reviews Assisted in training new customer service representatives to ensure consistent customer service standards.

06/2006 - 10/2014

Receptionist

Space City Ice Station - Friendswood, TX

Reduced appointment wait times, increased customer satisfaction, and streamlined administrative tasks Trained all receptionists in company procedures and policies Managed hiring, firing, and transferring of receptionists Created schedules to cover receptionist positions

Delegated responsibilities to receptionists throughout the building Greeted customers and guided them to proper locations Designed signage for directions and instructions

Maintained and updated company website

Answered phones, made appointments, took messages, and returned phone calls Performed clerical duties such as copying, faxing, emailing, and filing Recorded and inputted information in system and computer files Acquired Zendesk into everyday tasks to complete deadlines EDUCATION

Veterinary Assistant

Montgomery College - Montgomery, TX

07/2002

General Studies

Naperville North High School

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