Patti Duval

Sales Assc./cashier - Ollie's Bargin Outlet

Bayonet Point, FL 34667

ad33wu@r.postjobfree.com

+1-727-***-****

Responsible and friendly Sales Associate/cashier able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Work Experience

Front End Supervisor/Sales Associate

Ross Dress For Less - Hudson, FL

February 2022 to Present

Oversee all cashier transactions. Complete all cash and credit totals. Customer service, handling phone inquiries.

Customer Service Representative

Bealls Inc. - New Port Richey, FL

January 2022 to Present

Customer Service Representative

Home Shopping Network (HSNi) - New Port Richey, FL July 2019 to April 2022

Customer service in person and over the phone. Processing, stocking, maintaining a neat and organized work environment. Helping people solve any problems or issues. Sales Assc./cashier

Ollie's Bargin Outlet - Bayonet Pt, FL

February 2019 to July 2019

Implemented professional sales presentations to creatively communicate product quality and market comparisons

Learned customer needs and desires to suggest specific product options Presented professional appearance at all times and assisted with product placement and visual merchandising tasks

Designed retail displays in stores for ] products to increase sales by Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items Sales Associate/Keyholder

Walgreens - Bayonet Pt, FL, US

February 2016 to July 2017

Implemented merchandising and promotional changes to enhance sales Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations

Taught junior employees how to meet operational and sales goals with proactive strategies Processed credit card payments and counted back change and currency with 99% accuracy rate

Responded to customer inquiries and delivered appropriate information after carefully researching issues

Direct Phone Sales

Prestige Marketing - Bayonet Pt, FL, US

June 2013 to January 2016

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates

Communicated with supervisors to escalate customer concerns, issues and inventory requirements

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly

Sales Associate/Customer Representative

Wallmart - Port Richey, FL

May 2010 to March 2013

Drove sales of general products by applying proactive nature, knowledge of customer preferences and active listening skills

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing

Recommended optimal merchandise based on customer needs and desires Educated customers on product and service offerings Stocked shelves and supplies and organized displays to focus customer attention on specific items

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts Dietary Aide, caregiver

Bayonet point health and rehab - Hudson, FL

May 2004 to August 2007

Assessed patient dietary needs. Food preferences based on health. I left there to be a full time caregiver to people in their homes. I am certified in Alzheimer's and dementia care. Education

High school or equivalent in Business

Wm. J Bogan Technical High school, Chicago, Il. - Chicago, IL September 1977 to June 1980

Skills

• Merchandising (10+ years)

• Punctual (10+ years)

• Self-starter (10+ years)

• Excellent communication skills (10+ years)

• Cash handling (10+ years)

• Cash Register (10+ years)

• Customer Service (10+ years)

• Microsoft Office (3 years)

• Team Player (10+ years)

• Cooking (10+ years)

• Data Entry (10+ years)

• POS (10+ years)

• Word (9 years)

• Telemarketing (5 years)

• Conflict Management (10+ years)

• Presentation Skills (10+ years)

• Computer skills (9 years)

• Organizational skills (10+ years)

• Writing skills (10+ years)

• Microsoft Word (8 years)

• Communication skills (10+ years)

• Cashiering (10+ years)

• Pricing (10+ years)

• Negotiation (10+ years)

• Serving Experience (10+ years)

• Sales (10+ years)

• Cleaning Experience (10+ years)

• Upselling (10+ years)

• Management (10+ years)

• Research (10+ years)

• English (10+ years)

• Phone etiquette (10+ years)

• Analysis skillsMultilingual

Languages

• English - Fluent

Certifications and Licenses

Food Handler Certification

April 2008 to Present

Worked in dietary assistance for Bayonet point health and rehab. Assessments

Workplace safety — Proficient

January 2023

Using safe practices at work

Full results: Proficient

Bookkeeping — Proficient

April 2023

Calculating and determining the accuracy of financial data Full results: Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Retail customer service — Proficient

January 2023

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient April 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient June 2023

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Management & leadership skills: Impact & influence — Proficient June 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work style: Reliability — Proficient

May 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills Cash handling accuracy Outgoing personality Merchandising knowledge Results oriented

Listening skills Cash register operation

Energetic self-starter Reliable and punctual

Customer- and service-oriented Excellent communication skills

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