Rowan Ellis

Brooklyn, NY *****

ad33wm@r.postjobfree.com

+1-347-***-****

Committed professional offering more than [20] years of experience in

[telecommunications] application. Excellent communication skills and consistent team player in all types of environments. Seeking to expand talents by bringing wealth of expertise to well-established company.

Skilled construction professional with a great work ethic and detailed driven in all areas Step smoothly into different roles on daily basis to meet team and project needs. Talents include basic carpentry, roofing and materials management abilities. Willing to relocate to: Buckhead, GA - Duluth, GA - Atlanta, GA Authorized to work in the US for any employer

Work Experience

Amazon Warehouse Associate

Amazon - Carteret, NJ

August 2021 to August 2022

As an Amazon Associate I have many responsibilities. Those responsibilities include (Water Spider),

(Indicter), (Unloader), (Diverter), (Stower), (Picker). As a water spider my responsibilities are scanning/ unloading all the freight from the trucks and moving them to the six conveyor belts where they will be inducted. The freights are usually between 28k to 32k, during peak it goes to 40k to 50k. I am on the overnight schedule so this must be completed by 8:30am. As an indicter I'm responsible for quickly scanning all products on my belt while motivating the other inducters to maintain the pace that's needed for us to finish in a timely manner. As an unloader I must unload the freight quickly onto the conveyor belt without overwhelming the inducter. As a Diverter I'm responsible for moving the packages to to proper belt for the packages to be stowed. As a stower all packages assigned to the lanes I'm responsible for must be scanned and stowed in their assigned bags. As a picker I'm responsible for bringing all packages and staging them to their correct routes for when the Amazon drivers arrive to load their trucks. Custodian/Maintenance

Elite Office Cleaning - Brooklyn, NY

May 2017 to November 2017

Maintained trash receptacles.

Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.

.

Cleaned restrooms.

Ordered cleaning supplies.

Engaged alarm at the close of business.

Carpenter

Rovini Concrete Corp - New York, NY

February 2015 to December 2015

Anchored and braced forms and other structures in place to complete precise joining and high-quality work.

Identified and requested any and all PPE necessary to perform tasks. Worked independently on projects and tasks within a carpentry team. Cut timber, panels and other wooden materials according to measured dimensions

.

Safely used band, circular, jig, reciprocating, chop and compound miter saws. Network Engineer

AT&T Corp - White Plains, NY

January 2011 to December 2014

Actively participated in meetings with departmental managers to discuss project status and determine course of action.

Resolved a queue of around 500 trouble tickets by prioritizing urgent issues. Project manager for various queues pertaining to identifying and resolving customer issues including natural disasters.

Troubleshoot circuits and delegated trouble tickets to in house techs as well as referring troubles out to the local exchange carrier.

Escalated as well as accepting 1st and 2nd level escalations to resolve troubles quickly. Tested circuits upon completion to ensure clean connectivity. Was also end to end point person on certain troubles. Construction Laborer

RCJ Construction - New York, NY

June 2008 to October 2011

Attended all safety training offered by employer to improve overall knowledge of safety measures and recognize areas requiring improvement.

Coordinated communications between equipment operators by using radios and hand signals Prepared sites by erecting scaffolds, fences, and temporary structures. Assisted with pouring concrete and flagging.

Network Engineer

AT&T Corp - White Plains, NY

January 2005 to January 2008

Contacted manufacturers and vendors for warranty repairs and replacements. Provided Tier II Support for customer service maintenance and tech support for the local access provider. Ensured troubles follow all external trouble resolution protocols and escalation processes. Proactively monitored the local access provider's work list to ensure forward movement on trouble tickets that requires prompt escalations.

Effectively communicated with clients and their management team to verify the state of their circuits after issues were resolved and circuits tested.

Education

High School Diploma

William Grady HS - Brooklyn, NY

1989

High School Diploma

TCI Technical Institute - New York, NY

Skills

• Time management

• Team player

• Cleaning

• Communications

• Customer Service Skills

• Janitorial

• Housekeeping

• Windows

• Custodial Experience

• Network Engineering

• Telecommunication

• Communication skills

• Team management

• Customer service

• Customer support

• Typing

• Sales

• Microsoft Excel

• Basic math

• Warehouse experience

• Pallet jack

• Order picking

• Materials handling

• Heavy lifting

• Load & unload

• Order picker

• Materials Management

• OSHA (5 years)

Certifications and Licenses

Drivers License

OSHA 30

October 2023 to October 2028

Assessments

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

November 2019

Identifying and resolving common customer issues.

Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Project management Time management

Team player Written and oral communication

Customer communication Troubleshooting

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