Customer Service Representative
Resume:
JM
JALISA MONTGOMERY
Professional Summary
Authorized to work in the US for any employer Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Work History
Sagility - Customer Service Representative
Remote
01/2023 - 10/2023
Green Clinic - Medical Front Desk Receptionist
09/2022 - 12/2022
Entergy - Call Center Customer Service Representative Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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Scheduled and confirmed appointments Copied, filed, and maintained paperwork or electronic documents Responsible for petty cash supply Ensured all patients, caregivers, and visitors are checked in and out into the Electronic Verification
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System Balanced daily deposits and completed credit card processing Greeted clients, visitors, and customers Answer all phone calls in a professional and courteous manner
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Maintain confidentiality of all doctor, staff, and patient information Greet and attend to patients in person and over the phone
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● Professionally assist doctors, staff, visitors, and patients Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
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● Answer all phone calls in a professional and courteous manner
● Perform all duties within HIPAA regulations
● Maintain confidentiality of all doctor, staff, and patient information. ****************@*****.***
Bernice, LA 71222
Skills
● Customer service (3 years)
● Problem management (3 years)
● Microsoft Excel (2 years)
● Communication skills (5 years)
● Medical Receptionist
● Certifications and Licenses
● Driver's License
● Assessments
● Sales skills — Completed
● December 2022
Influencing and negotiating with
customers
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● Full results: Completed
Customer focus & orientation —
Proficient
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● August 2021
Responding to customer situations with
sensitivity
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● Full results: Proficient
Call center customer service —
Proficient
●
Demonstrating customer service skills
in a call center setting
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Administrative assistant/receptionist —
Proficient
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● May 2022
Using basic scheduling and
organizational skills in an office setting
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● Work motivation — Proficient
Level of motivation and discipline
applied toward work
●
● Scheduling — Proficient
● June 2018
Monroe, La
06/2022 - 09/2022
USPS Mail Carrier, Post Office USPS - Mail Carrier 09/2021 - 06/2022
Teleperformance - Customer Service Representative/Call Center 05/2021 - 11/2021
Wal-Mart Supercenter - Cashier
03/2018 - 02/2020
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Offered friendly and efficient service to customers, handled challenging situations with ease.
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Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
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Handled mail and packages with care to prevent damage during delivery.
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Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
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Highly professional- dependable, reliable and able to perform duties with minimal supervision Respond to incoming calls, providing good service to customers inquiring about the status of their accounts and payments
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Excel at listening to the customer needs, and creating solutions that provide value to the customer Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
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● Address customer service inquires in a timely and accurate manner Answer an average of 100 calls per day in a high-volume call center environment
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Resolve customer complaints and ensure calls are handled in a professional and prompt manner
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Contributed to the company's highest quarterly customer satisfaction rate of 92%
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Consistently earned "above average" or "excellent" on-call quality evaluations
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Train and assist entry- level customer service officers by helping them improve their listening skills, communication and multitasking abilities.
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Utilize internal processing system to apply coupons, discounts, and sales on computerized cash registers
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Act as a liaison between all customer service support functions and groups
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Decrease company loss by identifying hoaxed activities, within inventory processes
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Measures a candidate's ability to cross-
reference agendas and itineraries avoid
conflicts when create
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● Schedules.
● Medical receptionist skills — Proficient
Managing physician schedules and
maintaining accurate patient records
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● Customer service — Proficient
● November 2020
Identifying and resolving common
customer issues
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● Filing & organization — Proficient
Measures a candidate's ability to
arrange and manage files or records
using a set of rules.
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Indeed Assessments provides skills
tests that are not indicative of a license
or certification, or continued
●
● Development in any professional field.
Education
Grambling State University
College Degree: Criminal Justice, General
Studies
2014
Union Parish High School
Farmerville, LA
Proactively provide customer service for merchandise inquires, store policies, and ongoing store promotions
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Cultivate working relationships with key decision makers for more proactive customer experiences
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● Assist in engineering product displays and other in store equipment Strengthen customer relations by providing exceptional customer service
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Investigate and resolve customer inquiries, utilizing internal sources and external stakeholders
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● Ensure store areas are clean, presentable, and shoppable for customers Exemplify a perpetual courteous and respectful demeanor for entering/existing customers
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Contact this candidate