MARIE C. LORD, ICP-ACC

West Chester, PA

610-***-****

ad33w0@r.postjobfree.com

SUMMARY

Agile Coach and Design Thinking Coach experienced in agile product development, digital applications and business agility. Results-driven leader with developed emotional quotient (EQ) committed to transparency, collaboration and continuous improvement toward achievement of the agile mindset at scale.

Certified Agile Coach

Certified Agile Team Facilitator

Certified Scrum Master

Certified Scaled Agile Leader

Certified LUMA Facilitator (Human Centered Design)

Scaling With Portfolio Kanban

PROFESSIONAL EXPERIENCE

VANGUARD NOV 2020 – FEB 2024

Agile Coach, Client Experience and Design (CXD)

Part of a coaching team for 275 agile teams to adopt and refine agile practices to scale work across the organization and align with enterprise objectives and key results with the adoption of product operating system and portfolio kanban.

Assisted with development and roll out of a new Product Operating System that included advanced roadmaps, JIRA standardization, portfolio kanban, a new operating rhythm, portfolio kanban and flow metrics.

Developed and delivered design thinking workshops including Problem Framing, Future State Visioning and Zero Based Design.

Additional training developed and delivered included Psychological Safety, Compelling Narratives, new Product Owner Training and Product Team Essentials for new hires.

Aligned to Ultra High Net Worth family for ongoing support of teams serving high value clients.

Navigator, New Ways of Working (NWoW)

Responsible to develop and advance leadership capabilities, advanced problem solving abilities and promote Lean continuous improvement to meet Industrial Investor Group objectives.

Collaborated in planning of PSX NWoW deployment, tailoring approach based on feedback. Attended meetings and ceremonies of two Journey teams to observe processes and practices. Offered recommendations.

Lead the set up and management of the Lean Agile Intelligence (LAI) assessment tool and process used by leaders for continuous improvement.

Gathered data from previous deployments to establish a source of truth data repository to be leveraged for continuous improvement and making data driven decisions.

Drafted design of an IIG NWoW Continuous Improvement offering focused on value streams for previously deployed teams in the NWoW Sustain phase and an NWoW Valet, a new concept of mainly self-service for general audience.

CGI TECHNICAL SOLUTIONS – MERCK PHARMACEUTICALS OCT 2019 – JAN 2020

Agile Coach, Vaccines Information Technology

Hired to perform agile maturity assessment of four agile software development teams.

Designed a SharePoint self-assessment survey and success criteria to establish baseline of current team performance.

Embedded with teams, attending meetings and ceremonies to observe processes, practices and interaction.

Reviewed and evaluated efficiencies of cadences, communications, defect management, reports, metrics and tools.

Interviewed cross-functional mix of key resources across teams for maturity assessment.

Developed report of findings including short term quick hit solutions and strategies for longer term areas of focus.

NORTH HIGHLAND CONSULTING – JOHNSON & JOHNSON JAN 2019 – JUL 2019

Agile Coach, Consumer Project Portfolio Office (PPO)

Hired to provide coaching support for agile transformation via 50% agile coaching to Consumer Research & Development (R&D) team and 50% support for PPO agile consistency across projects globally.

Performed agile assessment and a 30-60-90 day action plan.

Worked in concert with Dev Ops to transition to Behavior Driven Development and Gherkin syntax. Designed and delivered training, user story workshops, templates and job aids.

Created metrics, scorecards and dashboards to measure performance.

Created an online agile artifact library including a comprehensive Agile Playbook for Portfolio Management Office.

Embedded with teams to provide ongoing coaching and support.

MARIE C LORD, AGILE COACH CON’T

RANDSTAD TECHNOLOGIES – BANK OF AMERICA JUL 2017 – JAN 2019

ScrumMaster, Client Underwriting Technology

Servant leader to three application development teams tasked with building an integrated credit decision platform for small business utilizing a rolling wave Scrumban framework.

Facilitated daily stand ups and ceremonies with emphasis on providing a safe space to learn and grow.

Trained and coached teams on agile values, framework and best practices while promoting self-organization.

Developed and shared job aids and training materials for teams across the program.

On point to clean up, properly tag and keep Rally tool current as source of truth to ensure clean metrics and predictability.

Collaborated with release train engineer and fellow scrum masters to refine working agreements across teams, address program issues and transition to SAFe.

Supported enterprise level maturity surveys; facilitated quarterly improvement plans for continuous improvement.

TEKSYSTEMS – LINCOLN FINANCIAL JUN 2016 – MAR 2017

ScrumMaster, Digital Application Development

Servant leader to two digital application teams new to agile Scrum framework tasked with implementing enhancements across the corporate website and mobile applications to promote the brand, drive sales and improve user experience via self-service,.

Provided daily support and guidance to teams.

Facilitated ceremonies; coordinated with external teams and dependent Waterfall teams.

Partnered with Transformation Team to establish best practices and evaluate enterprise tools.

Member of Transformation Communications Team.

VALTECH – LIBERTY MUTUAL INSURANCE JUL 2015 – JUN 2016

ScrumMaster, Global Specialty - Surety Information Technology

Servant leader to IT scrum team new to agile development to build a web-based Surety Agency Management System and agency data migration using Large Scale Scrum (LeSS).

Coached team members on Scrum methodology, LeSS framework and use of JIRA software.

Facilitated daily scrums and ceremonies; actively participated in Scrum of Scrums (SoS) and SM Community of Practice (CoP).

Removed impediments and oversaw integration efforts, risks and dependencies.

Managed metrics, dashboards and reporting.

VOLT TECHNICAL RESOURCES – AMERIHEALTH CARITAS OCT 2011 – JUN 2014

Senior Project Manager, Medicare Advantage

Start-up Medicare business of ten plans in seven states including Dual Special Needs Plans (DSNP), Medicare Advantage Plans (MAPD) and financial demonstrations (MMP).

Direct responsibility for implementation of Marketing & Sales (HealthPlanCRM, Adv), Communications (websites, portals Fulfillment and ANOC), Enrollment (EDI 270, 271, 834), Customer Service and Claims (Paper, EDI 835, 837, EOB), Supplemental Benefits, Pharmacy Benefits, Finance (AP, AR, Billing, EDI 820, EFT, Banks), new Data Warehouse, Reporting, Compliance and Audit functions.

EDUCATION

Agile Coaching, Agile Coaching Institute

Agile Team Facilitation, Agile Coaching Institute

Leading SAFE 4.5, Int’l Business Consultants

Scrum Master Certification, Penn State

Project Management Prof’l, Penn State/PMI

Six Sigma Green Belt, Mosaic Partners

LUMA Human Centered Design

BS., Business Management, Rosemont College

AFFILIATIONS

Agile Coaching Institute Workgroup

Agile Philly

Agile PA

Agile Alliance

Scaled Agile

PMI

Chester Cy Medical Reserve Corps Volunteer

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