Customer Service Human Resources
Resume:
Michelle Leverette
Topeka, Kansas 66604
*********.**@*****.***
www.linkedin.com/in/michelle-leverette
Achievements in development, coordination and management of successful offices. Highly motivated, detail-oriented, self-starting, persevering, dedicated individual focused on ensuring the workplace is a healthy environment for all employees. Works well individually or with a team. Exceptional communication skills on all levels. Strengths in decision making, problem solving, dependability, creativity, thinking outside the box, multitasking, confidentiality, and outstanding organizational and time management skills. Exceptional customer service skills. Overall excellent management skills, while mentoring others.
SKILLS
Throughout my tenure of office and retail experience I have gained a plethora of experience. I have experience in volunteer management, which lends a hand to delegating, mentoring and recruiting resources. I also have experience with working with unions in a construction environment. I have experience with human resources and handling confidentiality on the job and in volunteer work. Coordination of phones, calendar management and data management. Experience in shipping/receiving, inventory management and procurement. For over 20 years while volunteering with a community group, I learned a great deal about gaining network resources, advocacy, public speaking, facilitation and group/on-on-one orientation. I can withstand long periods of sitting and standing and lifting. I have advanced experience using Microsoft Office Suite and SAP software. I have limited knowledge of Quickbooks.
EDUCATION
Washburn University,
Topeka, Kansas
Bachelor’s of Business Administration in Management
EXPERIENCE
TEK Systems
Administrative Assistant
October 2023
On contract with KDHE - Medicaid - Data entry; scanning; phone calls; research
Dollar General
Lead Sales Associate
December 2022- September 2023
Customer service; Cash handling; stocking; receiving; planograms; assist cashiers with help when needed; open store; close store; daily reports; Assist managers with all tasks as needed
Quik Trip
Clerk/Assistant Manager
January 2022 - November 2022
Customer service; Cash handling; stocking; receiving; kitchen - make/prep food; assist cashiers with help when needed;Cigarette order weekly; Oversaw the night shift as Night Asst Mgr; Assist Store Manager with all tasks as needed
Maxus Properties
Leasing Professional
July 2021 – January 2022
Leasing of apartment units; Showing of apartment units; Fielding calls and email for potential new residents; Making flyers for monthly events; help track rent payments monthly; Assist Resident Manager and Asst Manager with all tasks as needed
Day & Zimmermann
Billing Analyst
May 2020-March 2021
Created CCT’s daily for clients;Invoiced CCT’ s weekly; In charge of A/R; Analyzed data from A/R weekly for reporting to operations manager;Managed all employee files, I-9’s, payroll input,worked with unions and stewards as needed; Assisted office staff as needed.
Allen Press, Lawrence, KS
Billing Clerk
August 2019 – May 2020
Billed jobs as they were finished; Maintained customer invoice files; Assisted billing manager as needed.
The Halcyon House, Lawrence, KS
General Manager
May 2018 – June 2019
Managed staff and bed & breakfast;
Customer service representative to clientele.
Liberty National Insurance, Overland Park, KS
Recruiting Manager
November 2017 – May 2018
Recruited prospective agents; answered phones; greeted visitors; managed other recruiters; sat in managers weekly meeting and reported weekly numbers; assisted owner with new agents training orientation; assisted agents with various tasks.
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