Shreveport, LA ***** 318-***-**** ad33vd@r.postjobfree.com

VALERIE NAVA

Dedicated Customer Service and Business professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL

SUMMARY

SKILLS ● Business Management

● Administrative Oversight

● Regulatory Compliance

● Project Estimating

● Active Listening

● Cultural Understanding

Verbal and Written

Communication

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● Problem Resolution

OWNER 11/2021 to Current

K&C Reyes Carpentry, Shreveport, LA

LICENSED INSURANCE AGENT 08/2017 to 11/2020

US Agencies, Bossier City, LA

WORK HISTORY

● Managed day-to-day business operations.

● Handled accounts payable activities to facilitate accurate payment of bills and expenses.

● Managed invoicing and payment processing operations. Prepared and mailed invoices to customers, processed payments, and documented account updates.

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● Maintained accurate records of customer payments.

● Handled customer inquiries and suggestions courteously and professionally. Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.

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● Calculated quotes and educated potential clients on insurance options. Attended continuing education courses and workshops to gain additional insurance industry knowledge.

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Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

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Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

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● Promoted products and services using upselling and other sales strategies. Built relationships with clients using active listening and issue resolution to provide excellent service.

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● Responded to customer calls swiftly to resolve issues and answer questions.

● Educated clients on insurance policies and procedures.

● Finalized sales and collected necessary deposits. Whitehouse High School, Whitehouse, TX

High School Diploma, 05/2017

EDUCATION

Spanish

Native or Bilingual

LANGUAGES