Post Job Free

Resume

Sign in

Customer Service Clinical Specialist

Location:
Birmingham, AL
Posted:
March 04, 2024

Contact this candidate

Resume:

Kelli Ann Thomas RN

**** ********** **

Birmingham, Alabama 35242

Clinical Specialist providing technical, education and clinical support, assist Region in meeting Cardiac Ablation Specialist sales and customer service objectives. Career marked by 23 years exposure to complex Electrophysiology procedures, 4 of those years involved coordination, developing, and executing educational structures, proficiencies that include a series of activities and programs to aide staff in successful completion of “Certified Electrophysiology Professional Specialist” certification (formerly known as IBHRE). This program also provided the attendees CEU’s from a state nursing association.

The past 14 years of experience has been with product launch, continued product adoption that provides technical, educational, clinical and sales support to the territory. In addition, I currently hold a seat on the Field Advisory Committee for Medtronic, I represent the South-Central Region on the National Clinical Specialist Council, as well as Mentor for new Medtronic Employees. Although I am in good standing and enjoy my day-to-day activities, I am motivated to seek other opportunities in areas of my expertise, as well as experience opportunities for growth.

Areas Of Strength:

Individualization: Identify strengths each person brings to a group. Leaner: Great desire to learn and continually improve (Analytical: search for factors that affect a situation.), (Developer: Recognize and celebrate the potential in others), (Deliberative Serious care when making decisions. Anticipate obstacles).

Experience:

Principal Clinical Specialist: Medtronic Cardiac Ablation Specialist March 2010-present: (Participated in master’s Program for physicans and Allied Health Professional training on systems and products usage and best practices.) (One on one training sessions) (Shares and initiates best practices within territory and region), (Develops and grows customer relationships within and beyond EP Lab), (Provides customized educational programs to customers, conducts need assessments and modifies existing programs), (Participates in Clinical Evidence Review Committee, to revise and evaluation of clinical evidence articles to share with region)., (Advance troubleshooting techniques and problem solving for systems and products), (Mentoring for team and new employees), (Facilitates FDA required training and education to fellows at academic accounts within territory)

Clinical Educator: Electrophysiology Lab Piedmont Hospital Atlanta GA October 07-Sept 01-March 2010 (Development and administration of orientation processes for all categories of employees), (Develop and implement training, programs and materials to improve performance and patient satisfaction), (Developed outcome measurement processes to ensure clinical competence and employee satisfaction), (Developed physician assessment tool to aide in development of training program), (Primary resource in clinical area for patient care, problem solving and primary operation of equipment), (In-service education programs)

Electrophysiology Tech: Electrophysiology Lab Piedmont Hospital Atlanta GA Dec 03-March 2010

(Assist physician with procedures by clinical diagnostic assessment and interpretation of protocols), (Assess and anticipate physician and patient needs, (assist physician in available equipment based on patient and physician needs), (Operate with proficiency all equipment),, (Troubleshooting assessment and operation).

Nurse Practice Council – (write new policies or revise existing policies, chart reviews, identify areas of concern and formulate solutions to problems, decision making and implementation of new ideas or program. Determine qualification and select award recipients, maintain, and update policy manuals.

Education:

Associate of Science Degree in Nursing (1997),

University of New York

Albany, NY

Licensed Practical Nursing Degree (1982)

Hawkeye Institute of Technology

Waterloo, IA



Contact this candidate