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Real Estate Customer Service

Location:
District Heights, MD
Posted:
March 04, 2024

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Resume:

Bernard Frazier

**** ***** ****** **

Suitland, MD 20746

To Whom It May Concern:

I am seeking a full time or a part time position. I am a 2006 graduate of Morgan State University with a Bachelor of Science in Finance. I am a self-starting highly and motivated individual with a strong functional knowledge in real estate, management, loan services, customer service, sale, and retail. My strongest characteristic is that I am very customer oriented.

I would very much like to meet with a representative from your company to discuss how I can contribute to the ongoing success of your company. I can be reached at

202-***-****.

Sincerely,

Bernard M. Frazier

Bernard M. Frazier

2424 Green Valley Dr

Suitland, MD 20746

202-***-****

ad33ug@r.postjobfree.com

Summary

Experience in real estate, management, loan services, customer service, and retail.

Education

Morgan State University, Baltimore, MD

Bachelor of Science in Finance

Graduation date: 05/2006

Work Experience

All Service Real Estate, Clinton, MD 2008-Present

Transaction Coordinator/Realtor

Facilitate and coordinate all transactions for the office.

- Serve as technical expert and advisor to management, customers, clients,

contractors, and a variety of functional specialists, pertaining to matters, such as,

the market, the industry, specifications, and socioeconomic concerns.

- Audit all contracts for the office to ensure that all federal and state law

equirements and company requirements and policies are met.

- Plan all integration for actions involving contractual obligations and

responsibilities for clients with leasing, purchasing, and sales in real estate.

Develop, maintain, and implement systems to monitor contractual performance that enhance the company’s efficiency and profitability.

- Create systems and educational materials for investors.

- Implement computer systems to monitor the progress and performance of

contracts.

- Develop systems for filing contracts, contract management, and client

management to improve the company’s efficiency.

Teach contract classes and mentor new agents.

- Coordinate and teach classes to ensure that new real estate agents have a full

understanding of all terms in a real estate contract and contractual requirements

and all parties are in compliance with the laws and company policies.

Counsel clients and customers during the home buying and selling process.

- Coordinate and conduct seminars to inform customers on the process of real

estate transactions and provide them with educational pamphlets.

- Educate and assist customers and clients with government funded programs for

real estate.

- Counsel and assist customers and clients on the importance of good credit and

how to improve and repair their credit.

- Provide market analysis on properties.

- Market properties for clients.

- Show clients available properties and provide my professional opinion on the

properties that best suit their needs.

- Write contracts, act as a liaison, and conduct all negotiations for clients with

industry professionals such as, contractors, mortgage lenders, title companies,

government programs, inspectors, appraisers, utility companies, etc.

- Recommend pricing objectives to clients by reviewing the reasonableness of

proposals from contractors, while protecting them from excessive charges by

using cost analysis, forecasting techniques, and learning curves.

- Ensure contractors and clients are in compliance with law regulations and cost

proposals, in connection with initial proposals, contract changes, and final

settlements of contracts.

- Advise clients when seeking reasonable rates by comparing and evaluating rates

from different contractors and industry professionals, and do a cost analysis on

the work that needs to be done concerning real estate transactions.

- Plan and coordinate all actions that involve contractual obligations and

responsibilities for my client.

- Assist clients with real estate needs after their transactions have been completed.

Design, produce, and distribute materials for marketing campaigns.

- Research the market to create a marketing plan.

- Create marketing materials by utilizing various resources, computer software,

and computer programs.

- Distribute the marketing materials through direct and indirect marketing.

Y-B Associates, Landover, MD 2007

Manager of Turnovers

Managed and supervised a staff of 25.

- Served as team leader and supervised employees responsible for turnover

of apartments.

- Supervised and instructed the staff responsible for turnover of apartments on all

work that needed to be done.

- Do daily visits of the apartments to obtain information, verify, and analyze the

progress of the work that has been to support the vacancy reports.

- Managed the staff’s hours.

- Ordered all office supplies and tools for the staff.

Prepared vacant apartments for new tenants to occupy.

- Maintained database of vacant apartments and their completion status.

- Analyzed the work needed for each apartment, and instructed the staff

accordingly.

- Ordered all materials and appliances needed for the repair of each apartment.

- Supervised each stage of the apartment turnover process to ensure a quick

re-rental of the apartment unit and check for quality assurance.

Assisted with leasing, collections, and evictions.

- Showed apartments to prospective tenants.

- Created leases for tenants.

- Collected rent from tenants and maintained the utilized the database for rent

collections.

- Assisted with the landlord tenant court process.

- Coordinated evictions with the company, tenants, and sheriff’s department.

Radisson Hotel, Annapolis, MD 2006

Night Auditor

Balanced the daily receipts of the hotel.

- Ensured that the daily receipts were accounted for and properly reported.

- Used auditing software to rectify all accounts.

- Provided daily reports to the accounting supervisors.

- Read various accounting reports and made any corrections as necessary.

Assisted customers with all of their hotel needs.

- Worked the front desk check ins and check outs.

- Assisted customers with anything requests on the hotel’s products and services.

- Assisted customers with activities and interests in the area.

Awards and Activities

Member of the Entrepreneurial Society

Member of the Finance Club

Member of Lift (Life Information for Teens)

Captain of the High School Wrestling Team

References provided upon request



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