WINNIE Professional Summary

WAMAITHA Customer care service representative with 7 years

experience in handling customers issues and promoting positive

experiences,Efficiency driven and organized with learn oriented

Customer Care mentality and dedication to customer satisfaction business goal

and safe excellence.

Service Excellent written/verbal communication and interpersonal skills

and ability to respectfully interface with the executives from

various department/division. Seasonal multitasker able to

Mobile : +971-********* prioritize in stressful high volume time-sensetive with multiple

dead lines.

Skilled in import and export documentation and maintaining

ad33u0@r.postjobfree.com healthy business relationship.skillful in dealing with distrubuturs

and sales people from a wide range of industries. Skilled in co-

ordinating documentation and handling payments.

Skills

Turning complaints to compliments

Ability to work with minimum supervision and copewith tight

deadline and pressure.

Excellent communication and interpersonal skills and a team

player.

Excellent communication skills both verbal & written

Excellent organization skills and attention to deadlines

Able to work with microsoft office and excel software.

Office etiquette.

Professional Expreience

Visa status: Emplyoment visa Company : INSIYA GENERAL TRADING LLC,Dubai

Designation : Export Accounts Department

Duration : April 2019-Current

Address Review Paper work and documents to ensure shipping, handling storage

charges and customer fees are bills correctly.

Baniyas street Preparing documents are ready for shipment and leaves its origin

Deira Dubai country.

UAE Process claims on merchaindise shortage and overages.

Maintain data base of all custome in our software.

Keeping an inventory of office supplies and ordering new materials as

Personal Information needed.

Prepare all the documents that are sent through the bank and check the

Date of Birth : 23/12/1988 deadline

Prepare documents and forms to move goods efficiently through import

Nationality : Kenyan and export procedures.

Prepare documents for payment purposes only for the third party.

Marital status : Married Ensure all Export account are prepared on time and handed over to

customer via email.

Company : MERRYVILLA HOTEL & APARTMENT,Kenya

Designation : Receptionist/Cashier

Duration : January 2017 – Feburary 2019

Answering all the calls at the reception for any booking or any enquiries.

Checking in and checking out the clients.

Showing the clients directions around the Hotels.

Handling the cash at the reception.

Scheduling and making appointments for executives and high

level management.

Screened visitors and issued badges to maintain safety and

security.

Company : WHITESAND BEACH RESORT & SPA,Kenya

Languages Known : Designation : Receptionist/Cashier

Duration : January 2013-Decembr 2015

English

Arabic Answered central telephone system and directed calls accordingly.

German Managed multiple tasks and met time-sensetive deadlines

Confirmed appointments communicated with clients and updated client

records.

Screened visitors and issued badges to maintain safety and security.

Key Skills & Competencies : Checking in and checking out guests.

Handling of cash at the reception.

Basic

MicroSoft Office Company : DIAMOND INDUSTRY LIMITED,Kenya

Data & Networking

Designation : Sales Representative

Publisher & Designing

Duration : January 2015-January 2017

Personal Skills :

Increased customer satisfaction by resolving issues.

Good analytical skills Developed and maintained courtgeous and effective working

Team Player relationships

Disciplined Negative terms selection and down payment with clients

Enthusiasm and personal Onboarded new temps by entering employee information into

drive systems.

Initiative Actively listened to customer’s requests,Confirming full

Willing to learn understanding before addressing.

Able to make good Respond to all incoming calls plus complete suitable

judgements paperwork for the entire sales.

Practical, methodical and Perform steady enhancing sales performance and

accurate effectiveness as outlined in training directon of the manager.

Academic Qualfication

Flexibility

Creativity Mombasa Technical Training Institute

Quick Learner

Diploma in Tourism Management,Mombasa Kenya.

Problem Solving Skills

Emotional Intelligence Courses Covered.

Hospatility services,Quantitative technique,Principle of

accounting,Tourism Management,Air Ticketing,Tour

operationand Travel Agency, Entrepreneurship and

communication,German Language,Computer application

and principle practice of management(PPM)

Declaration

I hereby declare that the above particulars furnished by me are

true to the best of my knowledge and belief.

WINNIE WAMAITHA

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