MARITESS MONTERO

Lakewood, California ***** 562-***-**** ad33tn@r.postjobfree.com

Professional Summary

Experienced Business Analyst with over 20 years of experience in the Airline Industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skills

• Computer systems efficiency

• Building Automation Systems

• Troubleshooting complex control systems

• Requirements gathering, analysis and

evaluation

• Business Process Improvement

• Billing Process Analysis and Improvement

• System Interfacing

• Data Integrity Testing

• User Interface Testing

• Defining Project Scope and Solutions

• PowerBI

• SQL

Work History

Airline SYSTEMS ANALYST 01/2006 to 05/2023

IT Services, Philippine Airlines – Paranaque, PH

• Provides technical and project management support to client departments and external entities in conceptualization, requirements analysis, evaluation, design, implementation and maintenance of automated systems

• Uses several different In-House and Purchased software applications which perform computations, arithmetic and logical operations to arrange, sort or manipulate data and deliver them in recognizable formats such as word, spreadsheet, database management, graphics or statistical analysis software

• Assists in monitoring and providing assistance to end users on use and interface of systems / subsystems and software applications

• Review and suggest improvements to internal and external processes including but not limited to functional, logistical, financial/billing processes

• Responsible for access and exchange of data from different databases

• Coordinates with other sections or agencies – Internal or External entities concerning implementation of new systems, administration of policies and procedures and scheduling of necessary technical support facilities

• Assists in review and recommendation of procurement and inventory of information resources be it hardware or software

• Led projects and analyzed data to identify opportunities for improvement.

• Managed on-site evaluations, internal audits and customer surveys.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Carried out day-day-day duties accurately and efficiently. Airline SYSTEMS SPECIALIST 01/2001 to 01/2006

Operations Control, Philippine Airlines – Paranaque, PH

• Responsible for Systems Applications maintenance of Flight Schedules and Tracking systems at Operations Control Center

• Assures reliability and consistency of operational data in all applications used

• Installs, maintains, moves and assist in testing and upgrading existing hardware and systems software

• Maintains procedural manuals

• Provides routine training and operational assistance to operations staff in implementation and utilization of existing hardware and applications

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Participated in continuous improvement by generating suggestions, engaging in problem- solving activities to support teamwork.

• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Used critical thinking to break down problems, evaluate solutions and make decisions. ADMINISTRATIVE ASSISTANT 01/1998 to 01/2000

Sales Team, Diethelm Phils. Inc – Paranaque, PH

• Set sales targets, generate accurate sales reports and accomplish sales budget

• Properly coordinate all sales activities and events

• Restocked supplies and placed purchase orders to maintain adequate stock levels.

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

• Executed record filing system to improve document organization and management.

• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.

• Scheduled office meetings and client appointments for staff teams.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Managed Access databases converting complex data into easy-to-interpret data.

• Sorted and distributed office mail and recorded incoming shipments for corporate records.

• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Created PowerPoint presentations for business development purposes.

• Created detailed expense reports and requests for capital expenditures.

• Maintained staff directory and company policy handbook for human resources department.

• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

• Processed invoices and expenses using company developed system to facilitate on-time payment

PROPERTY RESEARCH ANALYST 05/1997 to 12/1998

Jones Lang Wootton – Makati, PH

• Completed the database of all residential developments of the 2 main central business districts in Metro Manila

• Wrote articles and reports for clients and international publications for the company Education

Bachelor of Science: Commerce, Business Management 03/1997 Assumption College - Makati City

Graduated with award for Academic Distinction Dean's List

• VP for Exchange of AIESEC

• Dean's List 1996

Trainings and Certifications

Certified Quality Business Analyst I (CqBA), DigiLeaf 2010 Requirements Dev't & Analysis Workshop 2012

Requirements Management Workshop 2012

Software Engineer Overview Workshop 2012

Process Management Approaches 2009

MS Project Workshop 2008

Software Project Scoping & Planning Workshop 2007

Oracle Basic SQL Course. Oracle University 2005

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