Ketan Patel

**** ****** **** ***** ***********, Fl 32312 850-***-**** ad33tg@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic business proprietor, cashier, and hotel front desk shift manager with a proven track record of delivering exceptional customer service and driving operational efficiency. Possessing a diverse skill set and extensive experience in managing multiple aspects of business operations, financial transactions, and guest services. Adept at building strong relationships with customers, maximizing revenue opportunities, and leading high-performing teams. Excellent problem-solving abilities, attention to detail, and a customer-centric approach. Highly adaptable to fast-paced environments and dedicated to ensuring a seamless guest experience. Seeking a challenging role to utilize entrepreneurial skills, leadership expertise, and customer service acumen to drive business growth and exceed customer expectations.

PROFESSIONAL EXPERIENCE

HAMPTON INN & SUITES Tallahassee, Florida, USA

Front Desk Agent October 2023-Present

•Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

•Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

•Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

•Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

•Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

•Fostered a customer-centric culture by delivering exceptional customer service and promoting a positive guest experience among the front desk team.

DUNKIN Tallahassee, Florida, USA

Cashier May 2023-Present

•Provided exceptional customer service by utilizing quick response and dynamic service skills, resulting in improved customer retention rate.

•Demonstrated a customer-centric approach by assisting patrons with outside venue reservations and arranging tours, exceeding their expectations.

•Managed front desk operations efficiently in a fast-paced environment, catering to guests' needs and ensuring a smooth check-in process.

•Proactively organized services and planned coverage to support incoming special events, enhancing the overall guest experience.

•Demonstrated strong attention to detail and commitment to quality control by consistently following established procedures and maintaining a high level of accuracy.

SLEEP INN & SUITES Tallahassee, Florida, USA

Front Desk Shift Manager April 2023- October 2023

•Utilized quick response and dynamic service skills to build strong relationships with patrons, resulting in improved customer retention rate.

•Oversaw fast-paced front desk operations, ensuring efficient service and addressing guests' needs at a busy facility.

•Planned coverage needs and organized services to support incoming special events, ensuring smooth operations and guest satisfaction.

•Demonstrated attention to detail by entering and updating sensitive customer information during check-ins and room changes, ensuring accuracy and confidentiality.

•Reviewed checklists on a daily basis and effectively planned shifts accordingly, optimizing productivity and maintaining high service standards.

•Proactively identified and resolved guest issues and complaints, utilizing strong problem-solving skills and effective communication to ensure guest satisfaction and retention.

•Answered phone calls promptly and professionally, providing information, addressing inquiries, and assisting guests with their needs or concerns.

BEST WESTERN EXECUTIVE INN Cairo, Georgia, USA

Front Desk Operator and Night audit February 2023- May 2023

•Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate. Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours. Kept accounts in balance and ran daily reports to verify totals.

•Oversaw fast-paced front desk operations and guests' needs at busy facility. Planned coverage needs and organized services to support incoming special events. Entered and updated sensitive customer information during check-ins and room changes.

•Ran daily, weekly, and monthly reports to close day and meet objectives. Balanced hotel accounts and resolved discrepancies. Reviewed checklist on daily basis and planned shift accordingly.

SUPER PAPAD Uttarsanda, Gujarat, India

Proprietor March 1997- February 2023

•Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Introduced new methods, practices, and systems to reduce turnaround time.

•Signed over new accounts by formulating business plans and launching new company services.

•Evaluated suppliers to maintain cost controls and improve operations. Prepared annual budgets with controls to prevent overages. Surpassed revenue objectives year over year through strategic promotional plans.

•Grew business by developing business plans, hiring staff, and obtaining initial investments.

•Established, optimized, and enforced business policies to maintain consistency across industry operations.

SHAKTI ENTERPRISE Uttarsanda, Gujarat, India

Partner April 2007- March 2019

•Negotiated and managed vendor relations using service level agreements and metric management. Lead all operational, financial and customer relationship aspects. Planned, managed, supervised, and lead the development, and deployment efforts towards on time delivery.

•Supervised sales team, gathered customer feedbacks, dispatched goods, coordinated resources and logistics (around project implementation.) to improve efficiency and accuracy. Prepared complex proposals with multiple payment and services options. Worked closely with field sales.

•Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace. Provided outstanding service to all individuals, promoting effective, and lasting business relationships.

•Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.

•Established firm's financial strategy by adequately distributing funds across company, monitoring monthly budget, and evaluating results. Infused and drove diversity practices into company culture, values and engagement initiatives to foster environment of inclusion and support. Networked with other professionals and organizations to expand contacts and opportunities. Liaised between partners and internal stakeholders to resolve conflicts. Negotiated contracts with partners to give equitable terms to all parties.

FOODBAZAR.DELIVERY Uttarsanda, Gujarat, India

Marketing and Operations Head July 2015- March 2017

•Managed publicity online, on media platforms such as Facebook, WhatsApp, and the mobile app version of the company's portal, gathering market feedback, and initiating actions to drive toward business unit goals. Dealt directly with the customers and vendors.

•Implemented and managed social media strategies as well as customer relationships. Lead the development and execution of a multifaced on-demand online performance support tool that enabled the implementation of Sales. Created status reports using power-point and excel.

•Used data analytics to track lead generation campaigns and improve quality. Maintained documentation, detailing assignments, in-progress work and completed project milestones.

•Performed market segmentations, targeting and positioning for each product line. Devised content strategy to effectively engage target audiences. Worked with graphic designers and writers to establish theme and tone for content.

NEHA SALES Nadiad, Gujarat, India

Marketing and Dispatch Head January 2002- March 2006

•Coordinated the timely and efficient delivery of goods to customers. Developed and maintained relationships with carriers and logistics providers.

•Managed the dispatch team and provided guidance and support to ensure successful operations. Implemented systems and processes to track shipments and manage inventory.

•Monitored performance metrics to identify areas for improvement and implement changes.

•Minimized risk exposure through careful advice on business operations and strategic plans.

•Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.

•Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.

•Facilitated communications between customers and field personnel to answer questions or resolve concerns.

•Monitored flow of paperwork and directed information to appropriate departments.

SURYAKANT LAKHABHAI ARCHITECH Vadodara, Gujarat, India

Auto-Cad Designer May 1995- December 1995

•Worked with architects, engineers, and customers to efficiently resolve planning and construction issues.

•Interpreted over [Number] architectural and engineering sketches to create detailed blueprints for construction projects.

•Collaborated with design and engineering staffs to solve AutoCAD related issues.

•Developed CAD drawings from hand sketches, verbal instructions, and site visits.

•Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.

EDUCATION

BHARAT HIGH SCHOOL Gujarat, India

Higher Secondary Education

•An active member of the drama club.

•Represented school on multiple platforms for dance and drama competitions.

SKILLS & PERSONAL

Languages: English (Intermediate), Hindi (Native), Gujarati (Native)

IT: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, bookkeeping, data entry and tally.

Skills: Communication, negotiation, networking and team player.

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