PROFESSIONAL SUMMARY

Working in a creative and difficult atmosphere that exposes me to new technology and allows me to make a significant contribution to the growth of the company with which I am linked. I studied business because I want to work as a company or marketing manager in the future. I am a passionate, self-motivated, and hardworking individual who aspires to greatness. I'm always eager to learn new things and take on new challenges.

CORE COMPETENCIES

Detail-oriented Excellent communication skills

Excellent teamwork Critical thinker

Database management

Filing and data archiving

Articulate and well-spoken

Attention to detail

Maintains confidentiality

EDUCATION

The Queens School (2015-2021)

High School Diploma

ACHIEVEMENT

C.X.C.

English A

Principle of Business

Social Studies

Communication Studies

English B

Sociology

Work Experience

Pekkish Delivery Service

Personal Assistant, (2020-2021)

Answering calls

Scheduling appointments and meetings

Scheduling delivery outings

Sending emails

Occasionally doing delivery myself

Customer Care Agent, (2021-2022)

SOLAR MOSAIC

Answering Calls

Addressed customer concerns about solar loans

Sent out cancellation requests

Processed welcome calls for people who had just started their loans

I was recently promoted to the post-funded cancellation department, where I was entirely responsible for issuing cancellation requests to consumers, reaching out to partner companies, and confirming the cancellation once the partner confirmed it.

Customer service advisor (march 2023- July 2023)

CONDUENT (APCL)

Answering live chats

Helping customers troubleshoot their device

Assist customers with setting up a payment account

Assist customers with scheduling appointments to repair their device

Answer customer queries and educate them about the product/s

Help customers track their device and file reports

Log every chat and interaction with customers

References

Shanay M

Email: ad33tf@r.postjobfree.com

Tele: 1-206-***-****

Melissa Gordon

Tele: 876-***-****

Contact this candidate