AH

ASHLEY HARRIGAN

ad33tc@r.postjobfree.com 315-***-**** Oswego, NY 13126

Client Service

Mentoring

Coaching

Work Planning

Shift Scheduling

Team Motivation

Giving Constructive Feedback

Staff Training

Overseeing Daily Activities

Onboarding and Orientation

Teamwork and Collaboration

Leadership

Leading Team Meetings

Conflict Resolution

Crouse Syracuse, NY

Team Leader Anesthesia Tech

06/2018 - 02/2024

Coordinated team activities and delegated tasks to ensure efficient completion of projects.

Developed strategies for problem solving and conflict resolution among team members.

Conducted regular performance reviews to assess individual team member progress.

Provided coaching and feedback on employee performance, encouraging professional development.

Created training materials and conducted group trainings on new processes or procedures.

Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.

Monitored daily workflow to ensure adherence to established policies and procedures.

Established clear expectations for employees, providing guidance when needed.

Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Analyzed data from various sources to identify areas of improvement in the department's operations.

Identified opportunities for process optimization using Lean Six Sigma principles.

Collaborated with other departments to ensure alignment of goals across teams.

Maintained a positive work environment that promoted collaboration between team members.

Ensured compliance with all safety regulations in the workplace. Resolved customer complaints in an effective manner while maintaining a Summary

Skills

Experience

high level of customer service.

Implemented changes in response to changing business needs or customer demands.

Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management. Assisted with special projects as needed such as developing marketing campaigns or creating presentations.

Facilitated communication between cross-functional teams within the organization.

Analyzed company's expenditures and developed financial models. Organized client meetings to provide project updates. Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Implemented strategies to take advantage of new opportunities. Displayed strong telephone etiquette, effectively handling difficult calls. Set specific goals for projects to measure progress and evaluate end results. Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Maintained positive working relationship with fellow staff and management.

Upstate University Hospital Syracuse, NY

Anesthesia Technician

07/2018 - 07/2021

Assisted anesthesiologists in the preparation and administration of anesthesia during surgical procedures.

Ensured all required equipment, supplies, and medications were available for each procedure.

Monitored patient vital signs throughout the procedure and reported any changes to anesthesiologist or surgeon.

Jefferson Community College Watertown, NY

Associate of Arts in Biological And Physical Sciences 05/2011

Education and Training

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