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Customer Service Call Center

Location:
Fort Lauderdale, FL
Posted:
March 04, 2024

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Resume:

Susan L. Velieri

*** ** *** ***. ****, Deerfield Beach, FL 33441

561-***-****

ad33ta@r.postjobfree.com

I am currently seeking a sales/customer service position in the insurance industry with a reputable company utilizing my sales & marketing backgrounds. I am congenial, self-motivated and results driven. I possess excellent phone, intrapersonal, & computer skills along with my charismatic, energetic and enthusiastic personality. My selling style is a “consultative sales approach” educating and building value of the company to best meet

PROFESSIONAL EXPERIENCE

Ultimate Medical Academy- 07/03/2023 – present

Health & Life Insurance On-Line Instructor

Instructing Employees of Call Center Employers

10 day program instructing On Line, Preparing Employees to pass the Class Exam & State Exam.

Chen Senior Medical Center – 8/31/2022- 04/042023

Membership Growth Consultant

Primary Care Facility for Seniors

Sign up New Members into the Center

Perform Amazing Events for Seniors in the Community

Perform Table Top Events

Cold Calling Leads

Call Members to generate referrals

Obamacare Open Enrollment and Medicare Sales – 11/2014-present

Health & Life Insurance Agent-215 License

Qualified and enrolled clients for Obamacare Health Insurance through the Marketplace.

Handled managerial duties throughout the open enrollment period.

Medicare Supplemental & Advantage Plans Sales

Oasis Outsourcing - 05/2014-09/2014

Open Enrollment/Customer Service Representative/Temporary position

Extensive 5 weeks of training on the Davidson system and the health benefits offered to all of the employees handled by the Oasis Outsourcing companies they serviced.

Extremely high volume of inbound calls in the call center enrolling employees for their health benefits during the Open Enrollment period.

Asurea Group - 2013

Insurance Sales Representative

Secure new B2B and Individual relationships through prospecting, networking and referrals.

Educating the client on what products will suit their needs as the expert.

Cross sell health, life and supplemental policies.

O2 Media Inc./The Balancing Act - 2010-2011

Inside Sales-Associate Producer

Research for new business opportunities to participate on the morning women’s talk show “The Balancing Act” on Lifetime TV.

Contact the decision makers of the companies to discuss their possibilities of being on the show in a 3-5 minute segment.

Explain the concept of “Brandutainment” and how they can benefit from presenting their products/services through an educational, solution based format and bring them on board.

United Realty Group - 2004-present

Real Estate Agent

Real Estate sales, working with both rentals and sales of property.

Called on prospective sellers to list their property.

Held “Open Houses” for potential home buyers.

Created marketing strategies and attended networking functions.

EDUCATION:

Bachelor of Science, Music Education, K-12, Nazareth College of Rochester, NY.



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