Michael L. Norman

*** ******* **** ****, *********, NY 12095

518-***-****

E-mail: ad33sl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

IBM COBOL Mainframe computer systems programmer. Skilled in managing diverse multiple functions to achieve corporate objectives. Adept at solving technical problems. Keep production online system available for users, solving issues immediately. Works well independently and as a member of a team. Able to handle a heavy workload with ease within project and compliance deadlines, making effective use of all available resources while maintaining data integrity. Enjoys continuously improving the stability and performance of applications. Ability to instill confidence in customers, coworkers and management.

TECHNICAL SKILLS

IBM OS/MVS/JCL; Utilities; MQ Series

IBM COBOL II; COBOL6 OS/390

TSO/ISPF/ Compare X / Super C

Eztrieve+; CLIST

VSAM

CICS, Intertest

Xpeditor; FileAid; Abend-Aid

OPC Scheduling (inquiry only)

Panvalet; Librarian; Endevor; Changeman

Vanguard/RACF

File Manager

HL7 (Health Level 7)

HIPAA EDI 837/835

Windows Operating System

Microsoft Office – Word/Access/Excel

FTP / TCP/IP / Connect Direct

DB2

UNIX

ADP/IT II DOD Clearance (TRICARE)

IBM JCL, Unisys ECL

PROFESSIONAL EXPERIENCE

Key Bank, Cleveland, Ohio December 2018 – February 2023

Senior Software Engineer

Support of Lock Box Accounting application

Maintenance of Lock Box accounting application for over 450 clients and boxes.

Additions on the Mainframe for new clients and boxes which included: loading of the input to a Data Base; setting up TWS scheduling; program additions and modifications to extract from the Data Base and to satisfy the requirements of the client; JCL and control member creation to process the input and produce the required reports and files for the client and sending the reports and files to the Server(s) for the client to retrieve.

Client requested changes were thoroughly tested and modifications moved to production after approval.

I was on a bi-weekly schedule for on-call support (24/7) to address any errors encountered during production executions and to debug and correct the errors in order to meet the SLA for the client.

I also participated in several larger projects to interface files to and from other applications, such as HOGAN, GL, and ACH.

PROFESSIONAL EXPERIENCE (continued)

New York State ITS, Albany, New York June 2018 – October 2018

Contract Sr. Programmer/Analyst for Child Support Management System (Office of Temporary and Disability Assistance)

Support of all phases of Child Support Data Base System, including enhancements and corrections to data.

Monitor file input and output from/to multiple sources and, when necessary, investigate any issues and adjust or correct as needed. System is primarily COBOL in a Unisys 2200-architecture.

Metropolitan Life Insurance Co., Troy, New York December 2006-December 2017 Programmer/Analyst for IT Risk Management

Senior team member on Enterprise Security Compliance Application which maintains all accesses for all associates (Employees and Contractors) at Metlife. This application: collects accesses from and sends interface files to VPN, AD, UNIX, RACF, HR, and hundreds of in-house applications), sends scheduled certifications of these accesses to the manager(s), and acts upon the results of the completed certifications. It is composed primarily of COBOL, with some REXX and CLIST’s.

Responsibilities include; daily monitoring and 7/24 coverage for batch issues, modifications to and additions of input and/or output files and reports, analysis of files and programs and procedures to refine run times, investigation and resolution of any issues or questions regarding accesses and/or recertification.

Metropolitan Life Insurance Co., Troy, New York June 2006-December 2006

Contract Programmer/Analyst for IT Risk Management

Team member on project to automate processes of Recertification requirements at Met Life. Analyzed, Coded and Tested programs, JCL, and Interface procedures between Main-Frame Non-Main-Frame applications. Also did extensive analysis on data integrity on specified data on the Main-Frame Security files.

Bank of America, Albany, New York September 1984-2006

Senior Programmer Analyst and Technical Team Leader, CD/IRA Development Team

Project Leader and Coordinator for major (i.e. system to system) and minor (i.e. acquisitions, mergers and sales) projects. Including providing specifications, (both general and specific), estimates, timelines, and schedules of workloads for teams of from 3-5 people. This also included chairing meetings, managing programming effort and testing results, and documentation for these projects.

As a team member on several different teams, during my tenure at Fleet and Bank of America, my responsibilities included 24-hour on-call availability, maintenance and enhancements to both on-line and batch systems, and training and assisting new team members.

Responsible for technical team(s) supporting the following software packages:

CheckFree Corporation: R.R.S. (Retirement Reporting System), L.C.R. (Large Cash Reporting), S.B.A. (Safe Box Accounting), A.P.E.C.S. (Abandoned Property and Escheatment System)

NewTrends (formerly CA/UCCEL): Deposits (DDA, Savings, Time Deposits), MICM (Management Information Control Manager) and Profitability Manager.

AMS (Anacomp 5500 Loan System)

Several in-house packages, for the most part COBOL/CICS, some with DB2, Visual Basic and Access.

EDUCATION

Bachelor Degree, Union College, Schenectady, NY

Additional courses completed in Computer Science, Fulton Montgomery Community College, Johnstown, NY

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