Customer Service Experience
Resume:
RICKEY L. BURSE JR.
**** ********* **** #**** *******, CA 94605 925-***-**** ad33sg@r.postjobfree.com
OBJECTIVE
To obtain employment where my customer service/Sales skills abilities can be utilized to enhance the company and customer experience .
EXPERIENCE
Service Tech 1, Stericycle
Hayward, CA
October 2021 to Present
Responsibilities
Hospital Services Technicians travel between customer healthcare facilities providing on-site proactive collection and exchange of waste containers for various Stericycle programs, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management
This service is provided at regularly scheduled intervals for assigned facilities
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded
Maintains a rigid collection and service schedule
Communicates duty status on a defined schedule
Perform other duties and responsibilities, as assigned
Driver\Helper, Dupree’s Furniture
San Leandro, CA
January 2021 to July 2021
Driver
Assemble furniture
Help load and unload new inventory
Deliver furniture to customers homes in Bay Area
Home Décor/Inside Sales Specialist, Lowes
December 2018 – May 2021
–Serves as the store expert in windows and walls by providing detailed product information to both customers and peers
–promoting and recommending products, plans, or installation services that match customer’s needs
–informing customers on pricing, options or status on pending orders
– generate leads, conduct sales activities, and build relationships with customers
–coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
Dish Technician, Davis Food Co-Op
February 2017 – August 2018
Davis, CA
–Maintained receiving area according to the safety standards.
– Processed
–Kept work area and sanitation zones maintained.
–Cleaned and restocked various sections of Co-Op based on the requested quantity.
–Move equipment, supplies or food to required locations.
Overnight Stocker, Smart & Final
December 2015 – September 2016
Sacramento, CA
–Ensured all merchandise was unpacked and stocked according to the schedule.
–Maintained stocking area.
–Organized merchandise for nightly stocking
–Customer service-assisted with locating merchandise upon request
Cashier and Stocker, Big Lots
October 2015 – January 2016
Sacramento, CA
–Stocking duties include setting up and tearing down displays and monitoring inventory levels.
– Additional duties a Big Lots stock clerk may perform include cleaning the store and removing expired merchandise from shelves.
–Ensured a safe and productive working environment, by keeping the stockroom clean and well organized.
Customer Service Rep/Stocker, Petsmart
March 2013 – December 2014
Sacramento, CA
–Customer service- assisted customers in making merchandise selections and a purchase of small pets and supplies.
–Light janitorial duties -Maintained of the store to ensure customer safety.
–Kept an organized work station.
–Stocked and replenished inventory in a timely manner.
–Earned Employee of the month
Crew Member, McDonalds
May 2013 – January 2014
Sacramento, CA
–Worked in the kitchen preparing food and at the front counter helping customers through the ordering process.
–Operated and maintained the cash register and assisted with training of new employees.
–Ensuring that all Drive-thru orders were completed in a timely manner.
–Maintained cleanliness of the food prep areas, lobby and restrooms cleaning the restaurant.
Park Maintenance Worker, City of Oakland
August 2010 – May 2011
Oakland, CA
–Under general supervision, performed a variety of construction and maintenance/repair work associated with County parks, beaches, and leisure recreational facilities; and performs related duties as assigned.
Food Demonstrator, Warehouse Demo Services Inc.
May 2009 – August 2010
San Leandro, CA
–Prepare and demonstrate both food and non-food vendor products to customers
–Positively engage customers to promote and increase the sales of products
–Provide excellent customer service
Customer Account Manager, Aaron’s Sales & Lease Rental Services May 2009 – August 2010
Hayward, CA
–Acquisition and Maintenance of Customers; reviewed customer lease agreements.
–Managed the collections process and achieving daily, weekly, and monthly goals.
–Worked selected customer accounts and established contact over the phone and in-person.
–Ensured customers made timely lease payments for their merchandise.
–Direct and immediate contact with future customers.
EDUCATION
Sacramento City College – Sacramento, CA
–Major: Advertisement and Marketing
Degree pending
Muhammad University – Chicago, IL
–Diploma 1997
–References
Will L. Dyas
Owner/Operator, B.W. Trucking
Dawnja Barge
R.n.a
Sam Fletcher
Head Chef,4 Family Bar-B-Q
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