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Customer Service Talent Acquisition

Location:
Phoenix, AZ
Posted:
March 04, 2024

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Resume:

Dinario Koonce

314-***-**** * ad33se@r.postjobfree.com * Phoenix, AZ

SKILLS

Technical Recruiting for Engineers, IT skillsets, Healthcare, Functional Skill sets, and more.

Connection and Job board sourcing

Talent Acquisition

Human Resource

Offer Negotiations

ATS

Microsoft Office suite

Onboarding

Cold calling

Customer service

High attention to detail

PROFESSIONAL EXPERIENCE

PASSPORT HEALTH 03/13/2023- to Present

TECHNICAL RECRUITER

Sourcing registered nurses across the country to fill clients’ positions.

Utilizing various job boards and systems to source candidates.

Coordinating interviews and information between clients and candidates.

Utilized understanding and knowledge of the healthcare industry to best understand requirements from managers and candidates.

RANDSTAD/ HONEYWELL (Contract) 06/06/2022- 03/01/2023

RECRUITER

Working with the hiring manager’s Tac specialist to best understand the manager’s needs and requirements for various openings.

Interview candidates and coordinate intake calls for all parties involved.

Exercised my proficiency in using Workday, Dice, Bolyaon, Telao .

Understanding various technical skill sets in Engineering and IT.

Able to adapt to new technical language to best understand candidates and their skill sets.

BMS ENTERPRISES, ST. LOUIS, MO (Contract) 02/10/22 – 06/06/22

RECRUITER

Recruited A, B, and C truck drivers.

Effectively utilizing Monster, ZipRecruiter, and Indeed for sourcing top talent.

Conducted in-person, zoom, and phone interviews to best evaluate candidates’ skillsets and reliability.

Executed background checks and I9s for onboarding.

BOEING, ST. LOUIS, MO (Contract) 9/2021-12/2021

TALENT ACQUISITION RECRUITER

Recruited for roles like Managers, Tech’s, Recruitment Specialist, Customer service, Hr.’s Etc.

Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations,

placement and onboarding.

Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling and employee referrals.

Schedule department interviews between the hiring department and the candidate

Interfaced with clients requiring staffing services to determine the number of hires, salaries, positions, and job

descriptions for short-term and long-term temporary employees.

BEACON HILL STAFFING, ST LOUIS MO (Contract) 02/2021 – 09/2021

SOURCER/RECRUITER for Peoples Health Clinic

Recruited Therapist, CSS, Doctors, Clinicians, Dentist, Intake Coordinators, Nurses and Mammogram Technicians

Proactively cultivate candidate and client relationships via email, telephone or in person.

Daily communication with 25+ potential hires.

Weekly reach outs per week on average of 130 candidates.

Support an active team of senior-level recruiters for all full-time new hires.

Coordinate and schedule all aspects of recruitment.

INSIGHT GLOBAL, ST LOUIS MO (Contract) 04/2020 – 01/2021

RECRUITER

Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding.

Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling, and employee referrals.

All full cycle remote recruiting.

SECURITAS SERVICES INC, ST. LOUIS, MO 08/2019 – 04/2020

RECRUITMENT SPECIALIST

Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement, and onboarding.

Creatively source high-caliber candidates by leveraging recruiting software, social media, cold calling, and employee referrals.

Experienced with developing and executing recruiting plans within both agency and in-house settings.

Schedule department interviews between the hiring department and the candidate

Interfaced with clients requiring staffing services to determine the number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees.

Participate in professional and community organizations to build a strong professional network.

Provide service aimed at improving customer satisfaction and relationships

RANDSTAND ST. LOUIS, MO 12/2017 – 02/2019

RECRUITMENT SPECIALIST

Experience developing and executing recruiting plans within both agency and in-house settings.

Manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding.

Creatively source high-calibre candidates by leveraging recruiting software, social media, and cold calling and employee referrals.

Interfaced with clients requiring staffing services to determine the number of hires, salaries, positions, and job descriptions for short-term and long-term temporary employees.

STATE FARM INSURANCE AGENCY ST. LOUIS, MO 08/2016 – 06/2017

LOAN MORTGAGE ORIGINATOR

Provide service aimed at improving customer satisfaction and relationships

Assist in members/customers with escrow accounts, mortgages, loans, and interest rates

NMLS

Maintain a competent understanding of the company’s products, functions, and alternatives

Successfully achieve the consumer welfare goals

Handle responsibilities of conducting research and solving problems

Consult with customers to analyze business requirements and convert requirements into product and service solutions

Responsible for preparing reports, managing records, and follow-up of customers

Handle the tasks of processing urgent shipments and tracking logistical flow

Responsible for ensuring prompt delivery of products and services to the customers

Assigned the responsibilities of tracking equipment and coordinating group calendars.

Handled the tasks of providing crucial administrative support in a confidential nature.

OFFICE TEAM STAFFING AGENCY ST. LOUIS, MO 10/2015 – 07/2016

CUSTOMER RELATION SPECIALIST

Provide service aimed at improving customer satisfaction and relationships

Assist in members/customers with escrow accounts, mortgages, loans, and interest rates

Maintain a competent understanding of the company’s products, functions, and alternatives

Successfully achieve the consumer welfare goals

Handle responsibilities of conducting research and solving problems

Consult with customers to analyze business requirements and convert requirements into product and service solutions

Responsible for preparing reports, managing records, and follow-up of customers

Handle the tasks of processing urgent shipments and tracking logistical flow

Responsible for ensuring prompt delivery of products and services to the customers

Assigned the responsibilities of tracking equipment and coordinating group calendars.

Handled the tasks of providing crucial administrative support in a confidential nature.

ROYAL CANIN/ MARS ASSOCIATED ST. LOUIS, MO 02/2013 – 09/2015

CUSTOMER RELATION SPECIALIST

Provided outstanding customer service to improve customer satisfaction and relationships

Assisted in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods and rates

Maintained a competent understanding of the company’s products, their functions, and alternatives

Successfully achieved the consumer welfare goals of Royal Canin and Mars corporations

Completed payment transactions via credit card, check by phone or offer payment arrangements

Handled the responsibilities of conducting research and solving problems

Consulted with customers to analyze business requirements and converted requirements into product and service solutions

Responsible for preparing reports, managing records, and follow-up of customers

Handled the tasks of processing urgent shipments and tracking logistical flow

Responsible for ensuring prompt delivery of products and services to the customers

Coordinated ordering office supplies, tracking equipment, and coordinating group calendars

Providing crucial administrative support in a confidential nature

COMMERCE BANK, ST. LOUIS, MO 01/2012 - 01/2013

CUSTOMER SERVICE SPECIALIST II

Determined requirements by working with customers

Answered inquiries by clarifying desired information through researching, locating, and providing information.

Resolved problems by clarifying issues; exploring answers, alternative solutions, implementing solutions and escalating unresolved problems

Fulfilled requests by clarifying desired information; completing transactions; forwarding requests

Sold additional services by recognizing opportunities to up-sell accounts; explaining new features

Enhanced organization reputation by accepting ownership for accomplishing new and different requests while exploring opportunities to add value to job accomplishments

Sent written notification of reimbursement denial, citing Terms and Conditions of E-Commerce regulations

EDUCATION

DIPLOMA FROM ROOSEVELT HIGH SCHOOL, ST. LOUIS, MISSOURI



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