TYRONE R. WORRELL

Retired

CONTACT

718-***-****

ad33ro@r.postjobfree.com

*** ******* ***. ********, ** 13205

PROFILE

I have 26 years of experience in servicing my community in multiple capacities for a wide range of demographics. I am an effective communicator, detail-orientated, adaptable. I am currently retired. My most recent work included assisting in New York State’s initiative to minimize the impact of the pandemic as a Case Investigator. Now, I seek to enhance the lives of our individuals with special needs in socio-emotional support through service and engagement. My passion for giving back to my community is the reason why I believe that I would be an asset to the NYS Office for People with Developmental Disabilities’ team as a Direct Support Assistant.

SKILLS/TRAININGS

NYSED Pupil Transportation SBDI/MI Advisory Committee

School Bus Driving Instructor

NYSDMV 19A Certified Examiner

Accident Investigation Certification

Management and Leadership Course

Reasonable suspicion and QED qualified

EXPERIENCE

Case Investigator

• Obtain and review patient demographic, location, laboratory, clinical, and risk information available in health department surveillance systems or other data systems in order to determine investigation priorities, per local protocols.

• Initiate prompt communication with patients diagnosed with COVID-19 through text, phone calls, email, and other communication platforms as necessary

• Employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.

• Obtain and document detailed information regarding patient diagnosis, demographics, COVID-19 symptoms and their onset date(s), clinical course, underly

• Identify most appropriate methods for notifying household contacts. Depending on the circumstance, the investigator may be coaching and supporting the client to notify contacts (e.g., parent, spouse/significant other, children) in the home.

• Ensure daily monitoring of patients during self isolation—temperature check, signs/symptoms—via application or other designated method. Facilitate referrals for additional testing and medical evaluation as indicated (e.g., clinical assessment due to symptoms, medical clearance prior to return to work) per local protocols. As necessary, facilitate specimen collection and transport, per local protocols

• Document pertinent information in COVID-19 case investigation forms, entering data into health department data/surveillance systems. Document detailed information on close contacts and initiate contact investigations to be assigned to appropriate staff per local protocols

• Ability to work independently and as part of a multidisciplinary team

• Strong time management skills (organization, prioritization, multitasking)

Contact Tracer

Nov. 2020 – Jan. 2021

•Work in collaboration with the Case Investigator from the local health department (LHD).

•Call contacts of newly diagnosed cases.

•Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.

•Collect and record information on symptoms and needs into the CRM with accuracy.

•Provide contacts with approved information about NYS isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources.

•Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop.

•Maintain daily contact with Team Supervisor.

Location Manager

Jan. 2007 – Jun. 2018

-Responsible for the day to day operations of the location including billing, payroll, routing/scheduling, DOT / State of Education compliances, accounts receivable and accounts payable and ensure compliance with Freedom of Association.

-Build positive relationships with local school district officials, parents, and the community.

-Resolve customer complaints.

-Train, coach and evaluate personnel. Implement fair and consistent recognition and/or corrective discipline

-Ensure company safety policies and procedures are followed. Lead by example

-Manage fleet and physical facilities. Improve operational efficiencies. Ensure standardization of processes

-Manage and monitor company compliances with federal and state regulations and company procedures

-Manage 350+ employees and 21 Staff members, Oversee 200+ Routes

-Manage two terminals and a fleet of 300 buses and service vehicles

Intelligence and Domestic Violence Police Officer

Jun. 1995 – Nov. 2005

Protect and serve the local community

Assist victims through domestic violence programs

Monitor alarms of judges and elected officials

Assist with payroll hours

EDUCATION

Onondaga Community College

2010-2012

Business Administration

●Excel 1

●Excel 2

NYC Police Academy

1995-1996

Manhattan,NY

● Social Science

● Police Science

● Law

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