ALLEN KOTERAS

Spring TX 832-***-**** ad33re@r.postjobfree.com LinkedIn

PROFESSIONAL SUMMARY

Experienced center store clerk at Kroger with a focus on maintaining organized and customer-friendly shelves. Collaborative team player with a strong commitment to ensuring a positive shopping experience. Skilled in inventory management, pricing, and merchandising while adhering to safety and sanitation standards. Holds three Google certifications in Technical Support Fundamentals, Computer Networking, and Operating Systems, showcasing expertise in networking, binary, and customer support. Eager for an IT role, passionate about learning new technologies and solving complex problems. Ready to apply knowledge and skills to new challenges in the IT field.

SKILLS

Business Development

Inventory Control

Retail Loss Prevention

Sales Development

Networking

Binary

Customer Support

Troubleshooting

Network Troubleshooting

Computer Hardware Troubleshooting

Remote Troubleshooting

Software Troubleshooting

Internet Troubleshooting

Active Directory

Communication Skills

Customer Service

Adaptability

Problem-Solving

WORK EXPERIENCE

Center Store Clerk 10/2022 to 2/2024

Kroger

Demonstrated proficiency in maintaining accurate inventory levels, ensuring well-stocked and organized shelves, and contributing to a seamless shopping experience for customers.

Adept at providing excellent customer service by addressing inquiries, assisting with product location, and ensuring customer satisfaction, fostering positive interactions and customer loyalty.

Exhibited strong attention to detail in executing pricing and merchandising tasks, contributing to an aesthetically pleasing and well-presented store environment, enhancing overall customer appeal and sales.

Operations Manager/ Sort Manager 03/2022 to 09/2022

FedEx Ground

Proven ability as an Operations Manager/Sort Manager at FedEx Ground to oversee and optimize the sorting process, demonstrating exceptional organizational skills and attention to detail.

Enforced strict adherence to operational protocols and safety standards, ensuring a streamlined and secure working environment.

led a team in a fast-paced environment, fostering teamwork and efficient communication.

District Manager 11/2021 to 02/2022

7-Eleven

Demonstrated adherence to inventory protocols, pricing strategies, and merchandising guidelines while consistently upholding company safety and sanitation standards.

Collaborated with a diverse team to create a positive and customer-friendly shopping environment, fostering a strong sense of teamwork and camaraderie.

Managed store operations, ensuring shelves were consistently stocked, organized, and clean to meet customer satisfaction standards.

General Manager 03/2021 to 10/ 2021

7-Eleven

Managed daily store operations, overseeing inventory, restocking shelves, and ensuring a clean and organized environment.

Provided exceptional customer service, addressing inquiries, handling transactions, and ensuring customer satisfaction.

Implemented merchandising strategies, executed promotional displays, and monitored product pricing to drive sales.

Area Manager 10/2021 to 01/2022

UPS

Collaborated with a diverse team to maintain a clean and organized store environment, enhancing the overall customer shopping experience.

Implemented effective merchandising strategies, optimizing product displays for increased sales and customer engagement.

Managed inventory, ensuring accurate stock levels and timely restocking to meet customer demands.

Salesperson 01/2020 to 03/2020

Dillard's Inc.

Processed sales transactions accurately and efficiently, handling cash, credit cards, and providing receipts in compliance with company procedures.

Assisted customers with product inquiries, providing detailed information on merchandise and ensuring a positive shopping experience.

Maintained well-organized and visually appealing displays, contributing to the overall aesthetic and appeal of the store.

Asset Protection Specialist 06/2018 to 08/2020

Walmart

Demonstrated proficiency as an Asset Protection Specialist at Walmart, responsible for safeguarding store assets, preventing theft, and ensuring a secure shopping environment.

Maintained vigilance in monitoring and identifying potential security risks, utilizing keen attention to detail to prevent inventory shrinkage and enhance overall store security.

Worked effectively with colleagues to implement and uphold asset protection strategies, fostering a cooperative and secure work environment for the benefit of the store and its customers.

Bagger 04/2015 to 08/2016

Kroger

Collaborated with a diverse team of colleagues to maintain a clean and organized store, contributing to a welcoming and customer-friendly atmosphere.

Demonstrated attention to detail in handling inventory, pricing, and merchandising tasks, ensuring accuracy and compliance with company standards.

Efficiently bagged groceries and assisted customers in a fast-paced retail environment, ensuring a positive and timely shopping experience.

EDUCATION

High School Diploma 02/2018

Klein Oak High School

CERTIFICATIONS

Google IT Support Specialization - Google GG827PX2X834

Fundamentals

Computer Networking

Operating Systems

Defense against the digital arts

System Administration and IT Infrastructure Service

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