Project Manager Patient Care
Resume:
Audrey B. Johnson RPh, CPh, MSM
******@*********.***
Overview:
Dynamic Healthcare professional devoted to rendering exemplary performances in Quality Care, Operations, Compliance Standards, Leadership, Workflow Efficiency, and Pharmacy practice activities. Performs with a commitment of excellence utilizing professional skills, knowledge training and experiences to render outcome successes. Highly focused on Risk Management, Medication Safety and Quality for exemplary Patient Care Service. Transferable skills for utilization in multiple capacities across the healthcare services spectrum. Leveraging years of business acumen from experience and professional training for operation success. Empowers performers to execute deliverables which uphold the Mission, Vision, and standards of the Organization.
PROFILE
A diverse professional journey afford experience in various Pharmacy practice settings (Hospital, Retail, Long Term Care, Specialty pharmacy, IV Infusion/Sterile Compounding(503A), Operations Consulting -Teaching/Training, and Outsource Pharmacy. Exemplary Leading and supervisory skills established through formal training and experience. Committed to quality care, patient safety, service excellence and compliance. Utilizing Leadership talents to influence organizational culture and work ethics through mutual respect, skill enhancement, and professional growth for team. Driven to establish cohesive work teams, demonstrative integrity, and healthy workplace. Continual professional learner, strategic planner, project manager and effective problem solving. My professionalism has been constructed by experience in positions as a Pharmacist, Pharmacy Management positions, Training programs, Masters -Healthcare Management, Quality Certificate- Six Sigma and Lean Sigma in Healthcare. I have also performed as Project manager on facility buildouts, expansions and renovations.
Skills Qualifications:
Accounts Receivable/Payable/Payroll Management
Accurate Prescription Order Entry-Preparation-Verification
Analyze Data- Report Development
Audit-Inspection Readiness- Management (Medicare/Joint Commission/ Dept. of Health BOP/ ACHA, PBM certifications)
Budget control- Financial Management- Inventory Management
Buildouts- Renovations- Engineer Collaboration-Conversions and Efficiency design-expansions
Case reviews and Finding reporting- Fl.Dept of Health Investigation Services /Pharmacy Practice
Clinical Review – Clinical Disease Management-Therapy Monitoring
Controlled Substance Processing-PDMP- Diversion Monitoring- Loss prevention
Customer Service and Relationship management
Data Analysis- Financial P&L -Reports
Drug Utilization Review
Expert witness- Investigation Services Florida Dept. of Health
Facility Management
Medical Records Management -Chart reviews
Great Interpersonal skills and work with other Clinicians/Practitioners
Hospital-Retail-LTC-LTAC-Specialty-Outsource-Home Infusion- Satellite Emergency Rooms
HR- Supervisory-Management, Director experience
Infusion therapy – Immunoglobin (IVIG) -Vascular access supplies- Therapy administration
Interdisciplinary Teams- P&T Committee
Inventory Control-Supply Chain Management
Leadership and Staff Development- Foster team environment and proficiency
Legal & Regulatory Committee- Professional Pharmacy Organization
Management- Supervise Pharmacy Staff
Medication Profile Review- Utilization Review
Medication Safety-CQI-FEMA-Just Culture-DMAIC
Home Infusion Management – Coordination of Care/ Nursing Service- Physician Orders
Patient Consultations -Assessment- Progress Notes- Care Planning- Coordination of Care
Project Management
Physician and Interdisciplinary Teams collaboration
Policy and Procedure Development/Adherences
Quality Assurance- Continuous Quality Improvement- CQI, DMAIC, FMEA, Just Culture
Retail Pharmacy Practice Management
Personnel acquisition- Performance Reviews -Supervise Staff
Prescription Order Entry -Verification-Processing
Risk Management and Medication Safety
cGMP, Quality Assurance
Specialty Pharmacy and Special Disease treatments (Immunology, ALS, Inotrope, Infectious Disease, Nutrition, Pain)
Sterile IV Compounding 503A-(USP 797/800/795) - Special Packaging- Multidose Packaging
Verify Prescriptions and Dispensing
Workflow Efficiency and Standardization- applying Six Sigma and Lean Sigma (Kaizen- Poka Yoke)
Work with performing teams in Facility Management and IT/IS
Work with and procure vendors, supplies, and materials.
Customer Service and Client Service excellence
Computer Programs/Systems (Office Suite, Excel, CPR+, HCN, EM2400, Pinnacle, Pyxis, Med-Dispense, Meditech)
PROFESSIONAL EXPERIENCE
Director of Operations
Oversee entire business unit – Performance, Personnel, Patient Care Services, Production, Proficiency Model
CAPA development – respond to occurrences or identified issue to complete CAPA or CQIP for response
Coordinate work with service vendors and contract services
Delivery services-management/oversight; coordination and logistics
Documentation reviews-Chart audits and Inspection readiness
Establish and Execute Emergency preparedness plan
Facility Management-reorganize department/business unit for efficiency of workflow, production and processing
Facility-Equipment maintenance coordination of services and records
HR- Supervisory-Management, Director activities, Hiring, Coaching, Performance reviews and Discipline
Infusion therapy – Immunoglobin (IVIG) -ABX- Ancillary Meds. and Vascular access supplies- Therapy administration
Interdisciplinary Teams (work with for service review and collaborations- Nursing, Pharmacy, and Sale Representative)
Inventory Management – oversee Purchaser activities and duties
IV Pump service and maintenance
IV Certifications scheduling and report review- conducted coordination of scheduled maintenance and reviewed reports
Key resource acquisition – requested supportive On-site training or expanded business unit, personnel trainings, tools-equip
Leadership and Staff Development
Maintain Regulatory Compliance -Pharmacy Practice
Management and oversee documentation compliance
Pharmacy Buildouts- Facility design Renovations- Process development
Process Development and trainer
Review Financial P&L
Streamlined patient service acquisitions from business closure to new client with strategic planning efforts and actions
Talent Acquisition – review applicants, conduct interview, identify key candidates for business (note hired 14+ in 6mths)
Pharmacy Operations Manager
Conduct Medication Room Inspections-monthly
Continuous quality improvement processes and evaluation/monitoring
Department performance, Medication Safety, Interdisciplinary Interactions
Ensured timely delivery of Medication orders for administration
Facility –Redesign for efficiency of workflow, acquisition of equipment and supplies management
Good Documentation, cGMP, OSHA, Joint Commission and BOP
Inspection Readiness
Interdepartmental interactions and engagement
Maintain Regulatory Compliance -Pharmacy Practice
Management and oversee documentation compliance
Medication Safety- Patient care services
Nurse Education on Pharmacy actions-Medication Safety
Nursing Service -Coordination (Home Infusion) Nurse Council Liaison-Pharmacy Liaison
Occurrence reviews – CAPA, development, review and execution
Oversee Pharmacy Operation activities, Compliance, Quality, and Service
Performance Improvement strategies and implementation
Personnel Training-Competencies-Assessments (Hiring, Coaching, Staff engagement, Corrective Actions, IDP)
Policy and Procedures review-development
Process Development and trainer
Inventory Management- Pyxis Management-Optimizations- Preventive Maintenance oversight
Project Management- Buildout- Renovations
Quality Assurance- Risk management- Patient Safety-Loss prevention CQIP
Report management- production and proficiency
Specialty Infusion – IVIG, SCIG, Antibiotics, etc- ;Coordinated Dosing schedule
USP797,795, 800 performance-compliance oversight-management
Work with Facility Management- IT/IS Department for computer-software needs
Work with and procure vendors, supplies, and materials
Workflow management-efficiency-production schedule applying Greenbelt and Six Sigma concepts, Kaizen, Poke a Yoke
Pharmacy Operations Consultant-Training-Staff Relief
Project Management- Pharmacy Construction Buildouts-Pharmacy Startups- Renovations
Procure resources for supplies and production- Vendor procurement
Quality Assurance- CQIP
Health Literacy Program Development
Pharmacist/Contract- LTAC, LTC, Home Infusion, Clinical Review-Central Processing Center
Industry CE Presentations – Med. Safety Operations, Compliance, Healthcare Trends, Minority Health & Disparities
Leadership Development training
Program Development -Health services and training
Project Management: Develops Workflow Designs for efficiency,
Regulatory Compliance -Pharmacy Practice
Sterile Compounding Aseptic Technique Training
Director of Pharmacy/Pharmacist: IV-Sterile Compounding Pharmacy/Outsource/ Specialty-Home Infusion
Accounts, Vendors, and Contract Management
Business management- Financial Reporting-H/R activities/performance, hiring, coaching
Compliance of State, Federal, and Related practice standards
Conduct meetings and Staff development
Directed key associates -Inventory, Delivery, Vendor Relations
Emergency Preparedness Plan Development and Executions
Equipment Service-Certifications and Maintenance
Facility maintenance -Safety Management Facility Inspections- Audit Preparedness
Financial and Budgetary review/reporting
Legal-regulatory compliance-and upheld Board of Pharmacy rules
Managed daily operations
Nursing Coordination -Progress Notes Charting- Lab. Review
Personnel Training-Competencies-Assessments
Pharmacy Automation setup – System Conversions
Prescription Order Entry-Verification
Procure resources for supplies and production- Vendor procurement
Project Management- Buildout- Renovation -Layout, Design, Equipment, and activities
Clinical Pharmacy review-dosing-dispensing
Quality Assurance- CQIP
Responsible for local H/R responsibilities
Responsible SOP’s compliance, training, and performance
Sterile IV Compounding- USP797, Good Documentation, cGMP, OSHA, Joint Commission and BOP
Workflow management-efficiency-production schedule
Branch Manager/Pharmacist: LTC/ALF/Homecare/DME
Accuracy- prescription and dispensing verification
Branch Startups- Pharmacist and Managed all aspects of day-to-day operations
Conducted Medication profile review for safety
Consult Physicians on medication therapy-orders
Ensured timely delivery of Medication orders for administration
Financials: accounts payable/receivable, invoicing, insurance billing, budgeting
Increased collections Accounts receivable from 30% to 90%
IV Infusion therapy and Pain Management for Homecare services
Managed DME division of local operation; providing equipment, services, and supplies
Medication Profile – Clinical Review- Therapeutic accuracy
Order Entry, Dispensing and DUR activities
Serviced 20 Nursing Homes, ALF’s,Group Homes
Sterile Compounding (797/800) – Specialty Pharmacy- Nutritional- Acute therapy
Successfully merged 3 business units into single entity and formed cohesive work team
Supervised Pharmacists-Pharmacy Technicians-Delivery Drivers-Quality-Purchasing
Outpatient- Pharmacy Manager / Pharmacist:
Functioned in Dual Capacity as Pharmacy Dept. Manager and Primary Staff Pharmacist
Pharmacist and Managed all aspects of day-to-day operations
Order Entry, Dispensing verifications and accuracy
Sterile Compounding-Specialty Pharmacy Therapy- Home Infusion
Medication Profile review, Drug Utilization, and Prior Authorization
Accuracy- prescription and dispensing verification
IV Infusion therapy and Pain Management -Homecare services
Pharmacy Practice Compliance with State and Federal Law
Financial- Budget Management-Inventory Management
Supervise- Train- Managed Pharmacy Staff
340B Program for Indigent Care services of Local Clinic
Developed Employee based PBM program for On-site and Mail-Order services from Outpatient Pharmacy of Hospital
Staff Pharmacist- Retail
Conduct clinic reviews, order entry, medication profile review, prescription verifications, medication patient management, patient consultations, dispensing, physicians contact; other retail pharmacy activities, immunization pharmacist
License/Certifications:
FL Registered Pharmacist
FL Consultant Pharmacist
Project Management Principles
FL Reg Certified Immunization Pharmacist
EDUCATION:
Florida A & M University, Tallahassee, Florida
Bachelors of Science in Pharmacy
MSM- Masters of Science - Healthcare Management
Troy University, Pensacola, Florida
Six Sigma Greenbelt-Lean Sigma Certificate Program
Villanova University Alliance
EMPLOYMENT HISTORY
Walgreens Boots Alliance Clinical Review Pharmacist/
Jan- Current ` Retail Pharmacist
Healthcare Staffing Support Clinical Review Pharmacist
January 2023- present
Kabfusion Home Infusion, Boca Raton, Florida Director of Operations
February 2022 to November 2022
Capital Regional Medical Center- HCA, Tallahassee, Florida Pharmacy Operations Manager
October 2018 to Febuary 2022
Soleo Health- Specialty Pharmacy- Orlando, Florida Pharmacy-Branch Manager/Pharmacist
April 2017- June 2018
CAPS Pharmacy – Miramar, Florida Director of Pharmacy
April 2008 – May 2014
Rx View, LLC- Central/South Florida Operations-Compliance Consultant–Professional Trainer
June 2014 to Present
Prior Professional Experiences:
CVS Pharmacy- Tallahassee, Florida Staff Pharmacist
PharMerica Corp.- Tallahassee, Florida Staff Pharmacist
Sacred Heart Hospital, Pensacola, Florida Outpatient- Pharmacy Manager / Pharmacist
CVS Pharmacy- Pensacola, Florida Pharmacy Manager/Pharmacist
American Pharmaceutical Service, Pensacola, FL Branch Manager-Pharmacist
Additional Positions:
Staff Pharmacist (Hospital, Retail, LTC-ALF’s, Home Infusion)
Clinical Review Pharmacist-Central Processing Center
Adjunct Professional Instructor -Advisory Council Participant for Pharmacy Technician
Preceptor for Nova Southeastern University: (Rotations: Nutrition, Sterile Compounding, and Healthcare Administration)
Preceptor for Florida A & M University: (Rotations: Nutrition, Sterile Compounding, and Healthcare Administration)
Subject Matter- Expert Witness Pharmacy Practice & Sterile Compounding Pharmacy Practice -DOH Prosecution Services
Presenter-Trainer Sterile Compounding Safety- Operation CLEAN (FSHP & Dept.of Health Inspectors Training 2017)
IT Systems-Programs-Pharmacy Software:
CPR+, HCN, Pyxis, QS1, HBS, and others
MicroSoft Programs- Word, Excel, PowerPoint, Outlook, Access
Automation-Equipment-Pumps-Packaging:
Baxter EM2400 ; Pinnacle Pump, Curlin, CADD Pump; Parata, Pyxis ES
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