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Supply Chain Customer Service

Location:
Fairburn, GA
Salary:
100k
Posted:
March 04, 2024

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Resume:

Laydelin Mestre 305-***-**** LinkedIn

ad33qu@r.postjobfree.com Fairburn, GA, 30213, US

Global Supply Chain Manager/Procurement Manager

Seasoned professional with robust experience in customer service, logistics, operations, and procurement, boasting track record of significant contributions in various industries. Expert in all facets of supply chain management and procurement, from sourcing and procurement to distribution and logistics, ensuring seamless operations and high customer satisfaction. Known for bringing improvements to department outputs and reducing costs through strategic negotiation and efficient management of resources. Skilled in project management, adept at overseeing complex projects from inception to completion, to meet all objectives within specified timelines. Fluent in Spanish and English, providing advantage in dealing with global suppliers and clients.

Areas of Expertise

•Global Procurement

•Supply Chain Management

•Supplier Relationship Management

•3PL Contract Manag3ment

•Logistics Coordination

•Operational Efficiency

•Cost Optimization

•Service Contract Management

•Cross-Functional Leadership

•Continuous Improvement

•Collaborative Partnerships

•KPI Creation & Implementation

Professional Experience

Ecopol America Corporation, Griffin, GA March 2023 — Present

Global Procurement Manager

Manage company's global procurement and logistics, identifying domestic suppliers to provide materials and services at competitive rates, which reduce time and transportation delays. Oversee creation, maintenance, and management of items in MRP system, ensuring accurate GL categorization. Develop and update procedures/KPIs to enhance organizational efficiency in supply chain and purchasing departments. Execute annual inspections at providers'/suppliers' locations to guarantee adherence to ISO guidelines. Orchestrate raw material and packaging forecasts to assure Just-In-Time (JIT) delivery and optimal stock levels. Offer guidance and mentorship to junior management for professional growth, confirming tasks and goals aligned with overarching objectives of company.

●Achieved significant reduction in logistic costs, aligning expenses with planned budgets.

●Orchestrated establishment and ongoing enhancement of logistics operations, streamlining efficiency.

●Negotiated pricing contracts with suppliers, aligning them with or surpassing HQ pricing standards.

Nitro Quimica Corporation, College Park, GA September 2017 — March 2023

Supply Chain Manager

Oversaw customer service, distribution, import/export, and material management departments. Formulated and updated procedures and KPIs for direct report departments (customer service, procurement, warehousing, shipping, receiving, and material management) to attain optimal performance and quality outcomes. Directed procurement merger, analyzing, and employing necessary changes to ensure a continuous supply chain during and after pandemic.

●Led successful integration of SAP in under six months to facilitate organization solutions and continuous improvement to processes, workflow, and customer responsiveness.

●Acted as interim operation manager for over six months, keeping uninterrupted organizational functioning and minimizing delays for improved customer satisfaction.

●Enhanced departmental outputs within initial 12 months of management by responding to customer and intercompany requests.

●Decreased account payment overdue by over 20%, maintaining less than 12% of account past due throughout the year.

●Achieved high customer satisfaction while optimizing supply chain and logistics costs.

BEKO Technologies Corporation, Atlanta, GA July 2016 — August 2017

Buyer/Planner

Conducted analysis, forecasting, and review for purchase order placement. Administered and negotiated contracts with suppliers, incorporating annual logistic bids. Coordinated import/export logistics, sustaining precision in shipping, and importing documentation for customs compliance. Delivered exceptional customer service support to global clients. Translated product specifications and material requirements between English and Spanish. Analyzed material and service costs, ensuring alignment with market prices.

●Evaluated and researched potential and existing suppliers, emphasizing outstanding quality and minimizing supply chain risk.

●Facilitated company restart post-relocation by integrating crucial documentation and product information into new system.

Cavastone LLC, Boca Raton, FL April 2015 — July 2016

Executive Assistant

Organized and managed company's logistics operations to attain designated goals. Verified and kept accuracy of shipping/receiving documents, assuring compliance with Customs regulations. Negotiated vendor pricing and delivered profitability margins to Sales department. Maintained accuracy of data management information in system. Oversaw daily tasks of sales team and warehouse staff. Handled accounts payable and receivables for organization.

●Orchestrated seamless logistics operations to guarantee constant availability of products at most cost-effective rates.

●Delivered effective support to sales department, contributing to smooth execution of sales processes without any issues.

QEP Corp Inc, Boca Raton, FL July 2013 — April 2015

Purchasing/Sourcing Manager

Directed purchasing personnel to meet timely delivery and sustain stock availability. Supervised shipping and receiving operations, guaranteeing adherence to all policies and procedures. Led multiple projects for crucial accounts and vendors. Executed global sourcing and transportation negotiations of raw materials and finished goods to attain cost savings.

●Prepared and administered annual transportation bid proposals, managing yearly exposure exceeding $500K.

●Negotiated transportation imports, resulting in cost savings exceeding 100K in freight for company.

●Implemented CPT certification, enhancing company's operational efficiency and compliance.

Additional Experience

Buyer/Planer at BEKO Technologies, Mooresville, NC

Supply Manager and Coordinator, US Army Multiple Locations

Military Experience

Served in the Army and Airforce

Veteran

Honorably Discharged

Education

Associate of Arts - AA in Biology

Miami Dade College, Miami, FL

Bachelor of Arts - BA in Criminalistics and Criminal Science

Kaplan University, Fort Lauderdale, FL

Master of Business Administration - MBA

University of North Alabama, Florence, AL

Technical Skills/Certificates

MS Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint

Systems: SAP, AS400, QuickBooks, Peachtree, Geac, WMS, AS900, Mainframe, FreshDesk, Datasul, Soft Expert, Salesforce

Certificates: Supply Chain Design Certificate, Supply Chain Manager Diploma



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