Customer Service Front Desk

Summary

Skills

Experience

TINA M. COLLINS

*** ******* *****, ******, ** 29036 H: 803-***-**** C: 803-***-**** *************@*****.*** High-energy, multi-tasking Front Desk Agent possessing strong knowledge of the hospitality field and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with a knack for organization and efficiency. Customer needs assessment

Customer rapport

Superior communication skills

Energetic work attitude

Organized

Customer service expert

Business development

Courteous demeanor

Superior organization skills

Excellent multi-tasker

Superb sales professional

Effective team player

Detail-oriented

Strong organizational skills

Adaptive team player

Dependable and reliable

Front Desk Receptionist/Support Staff Jun 2015 to Current Rejuvenations Medical Spa Irmo, SC

Provided work schedules for 8-10 employees per week. Handled money and customer service issues for patients . Sustained financial records.

Addressed and welcomed patients, provide patient paperwork assistance. Handled the complaints and concerns of patients.

Served as public relations representative for the spa. Front Desk Associate Feb 2009 to May 2015

Great White Smiles: Eddie Taylor, DMD Irmo, SC

Verified, updated and entered patient information into system. Collected payments from patients and arranged payment schedules. Answered and managed incoming calls and emails.

Arranged documents for insurance claims.

Coordinated appointment schedules for both the dentist and oral surgeon. Accurately collected and recorded patient medical and dental histories. Greeted and prepared patients for dental examinations. Sales Representative Feb 1994 to Aug 2000

Ellett Brothers Chapin, SC

Established new customer accounts.

Efficiently addressed issues with customer accounts to ensure quick resolution. Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.

Maintained productive relationships with existing customers through exceptional follow-up after sales.

Achieved monthly sales goals.

Increased territory sales by surpassing monthly goals. Generated leads for new sales through telephone and email contact with customers. Built and maintained effective relationships with peers and upper management. Achieved high sales percentage with consultative, value-focused customer service approach.

Education and Training

Associates Degree Business Administration, Business Administration 1993 Piedmont Technical College Greenwood, SC

Completed coursework in [Accounting, [Statistics and [Merchandising.

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