Subject: Mike Grant’s Resume

Michael Grant

***** * ***** ** ******, CO 80013 720-***-**** ad33py@r.postjobfree.com http://linkedin.com/in/mike-grant-5388b619

www.Michael grant art.com

Objective

My objective is to utilize my experience, skill, and documented record of consistently exceeding sales quotas to acquire new business while maintaining and growing existing customers, market share, and revenue.

Education

BACHELOR OF SCIENCE-ORGANIZATIONAL MANAGEMENT UNIVERSITY OF PHOENIX-AURORA CO

· GPA 3.8

Professional Profile

I bring a solid work ethic, loyalty, creativity, positive energy, and exceptional communications skills. My background as a Professional Business to Business Sales Executive with a documented history of consistently exceeding quota in sales of advertising, internet marketing, telecommunications, cloud, SaaS, PaaS, AaaS, IaaS, IoT, UCaaS managed services, broadband, network connectivity, ERP and Oracle BI Software and systems adds relevance to the skills and experience I bring to the table.. Former Customers include C -levels and owners of businesses, institutions, and public sector decision makers from SMB to Enterprise Level. I am a recipient of multiple Presidents Club performance awards and five time Spirit of Service award winner (US West/Dex highest honor). Expert in Consultative Sales, Sales Training, Management, Public Speaking, Networking, and Multi-Platform Marketing.

Skilled at collaboration of internal development teams to continually move complex projects forward to successful close and implementation.

Skills include:

• Salesforce.Com

• Needs and Gap Analysis, Cost/Benefit Analysis

• Client Focused Consultative Sales

• Results focused, collaborative team organizer, leader, member

• Creative Strategist

• Cloud, Telecom, Software, Advertising and Marketing, Data Security, Disaster Recovery Sales.

• CRI Certified Sales Training Delivery & Course Development

• Microsoft Office and Outlook Proficient

• Strong work ethic, self-starter, independent worker and great collaborator

• Leader, mentor, coaching, and management expertise

• C-Level Communications

• Contract Negotiation

• Professional Artist

Professional Experience

RingCentral

January 2018. - August 2023

Account Coordinator

This was a position I created to fill several needs I discovered within the Sales and Marketing divisions of RingCentral ( RingCentral is a publicly owned cloud based Unified Communications provider for business customers on a global scale). This role involved reaching out to existing customers to update them about new solutions, special offers, events, and webinars and secure registration to events and webinars, or motivate customers to allow me to schedule appointments with their dedicated account managers to discuss upswell options.

I was very successful with this role and became the “Go-To” person to connect buyers and sellers and drive registration and attendance to numerous customer-facing marketing events and webinars, closing the gap between the customer, RingCentral marketing, and sales. I developed and conducted training for newly hired employees on my techniques as I built a team to expand upon these successes.

I also created a “Breaking News” daily email which alerted sales executives of important events, changes, or intelligence happening in real-time with their top customers which could have a negative or positive impact on their business relationship, provide meaningful talking-points, or signal new upsell, or cross-sell opportunities.

I was laid-off as part of a major downsizing effort by RingCentral on August 25th 2023.

DaVita – Denver, CO

June 2017- December 2017

CROWNWeb Specialist ( a proprietary Government web based system ) – Temporary Position

Trained in CROWNWeb, Also worked with Snappy, Reggie, Falcon, Karma, ELIE, Champion Portal, and other US Government and DaVita exclusive platforms. My role is following up with DaVita facilities nationwide to analyze gaps and assist with data submission of patient medical and clinical data to the United States Government Medicare and Medicaid databases.

EASIER COMMUNICATIONS – LAKEWOOD, CO

OCTOBER 2016 to June 2017

Senior Account Manager

Hunter role focused on new client acquisition. This is a small start-up business telecommunications and equipment provider reselling Star 2 Star Hybrid VoIP Unified Communications telephony. My duties included cold calling, extensive networking through Chamber of Commerce, Corporate Events, Leads Groups, and various business and professional organizations. Also canvassing, social media, and utilizing lead generation services DiscoverOrg, BuyerZone, and Info USA. I am the top performing sales executive and have been since day one. I am also partnered with Intelisys through this company and sell Cloud, Disaster Recovery, Data Security, Colocation, Managed Services, IoT, SaaS, Mobility, Cellular, Line of Sight, Fiber, DSL, Coaxial, Analog and copper connectivity.

I am seeking employment with a larger organization offering a benefits package as the company owner is aware. He has offered to be contacted as a reference.

DENOVO – NIWOT CO

AUGUST 2015 – JULY 2016

Account Executive

Denovo is an Oracle Platinum Partner reselling Oracle BI, ERP, and Cloud implementation and management with emphasis on JD Edwards and E-Biz Solutions for all verticals in the enterprise and global footprint arena. My role was largely new customer acquisition through hunting, cold calling, email campaigns, collaboration with Marketing, attending events, and networking. This role also included contract renewals and growth of existing accounts through upgrades and additional solutions. Transactions were complex and generally fell in the 7 figure range. Average customers consisted of businesses, industries, institutions and public sector with $25 million to multi-billion dollar annual revenues. Success required the ability to communicate with confidence and authority to C-level Executives while coordinating and continually directing internal expert teams with client functional teams to keep multiple projects moving toward successful implementation and close.

CRM maintenance, funnel management and reporting, daily rigorous cold-calling and emailing, networking, travel as needed, conference calls, Webex, Go to Meeting, and Sykpe presentations and demonstrations were all necessary elements to success.

My largest Sale was an $8 million multi-year project.

VERIZON ENTERPRISE BUSINESS

JUNE 2013 – JULY 2015

TECHNICAL ACCOUNT MANAGER

The Technical Account Manager (TAM) position I was hired into was a six member team of Telecomm and Cloud Sales professionals who were considered the elite team in an office of over seventy sales individuals. As a TAM I handled large business and enterprise level accounts with existing Verizon Telecomm, Broadband, and Cloud, Compliance, Data Security, SaaS, PaaS, IaaS, CoLo, services and infrastructure. These were complex, Hi-Cap clients with National and International scope. My customer base comprised of businesses, industries and institutions included banks, credit unions, hospitals and medical facilities, military, government entities, legal, universities, and multi- location retail. My average account spend was $60,000 per month.

My role was to maintain, grow, troubleshoot, update, and increase billable income from these existing customers, while constantly seeking to acquire new customers. I was held to aggressive monthly and annual quotas measured on multiple levels including retention, revenue growth, Cloud services, equipment sales, and new customer acquisition, all of which I met and exceeded shortly after on-boarding. I maintained this level of performance month over month receiving the highest quarterly evaluations, promotions and raises. This position required coordinating internal teams and experts to develop complex solutions, assist with presentations and demos via Webex, Video Conferencing, Visio, Conference Calls and face to face as needed.

Managing multiple accounts, handling billing and repair issues, implementation and capacity issues, navigating layers of management and business units, ever-changing ordering systems, irate customers, escalations and internal politics while tracking every detail in Salesforce.com and rigorous cold calling and emailing on a daily basis was challenging and exhilarating. I completed my final year at 117% above quota (documentation available) and was on track with 121% over quota when I chose to leave due to new management changing sales policy in a way I found unethical.

CENTURY LINK

MARCH 2011- JUNE 2013

Customer Account Manager (CAM III)

My responsibilities at Century Link (CTL) included maintaining and growing the revenue streams from an assigned account base of roughly 400 existing business customers, while acquiring new business customers in my territory in order to meet monthly, quarterly and annual quota targets. I quickly rose to the challenge and began exceeding quota in all measurable categories every month. This position required learning Telecomm, Broadband, Cloud, SaaS, Fiber, Network Connectivity, Equipment, Data Security, Disaster Recovery, Hosting, High Speed Internet, and Compliance from the basics to advanced, in short order.

My average customer spent approximately $9000 per month on CTL business services. I was measured on revenue growth, customer retention, new customer acquisition, equipment sales, and cloud sales, among other benchmarks. I completed 2012 at 139% above quota for the year (documents available) and was on track to repeat that performance for 2013. I received the highest scores on quarterly performance reviews and received regular raises and promotions.

Among my daily responsibilities was touching base with my assigned accounts and keeping them apprised of Marketing promotions, compliance requirement changes, events, contract expiration dates, newer technology and upgrade potential and handling issues and problems. I made cold calls to businesses in my territory who were either new, expanding, under- served or over-spending with a competitor in order to capture their business. I maintained and updated all activity in Salesforce.com.

SUPERMEDIA MARCH 2008 - APRIL 2010

Outside Sales

As an Outside Sales rep at Supermedia I was responsible for maintaining and growing a list of 36 assigned existing customer and growing those accounts by 20% but more importantly hunting and acquiring new advertisers through disciplined and rigorous cold-calling, canvassing, networking, emailing on a daily basis. All account and funnel activities were tracked and orders placed in SalesForce.com.

I was awarded a Sales Recognition trip to Aruba after only 5 months on the job and during the Great Recession.

DEX MEDIA-1994 – 2008

Outside Sales, Sales Training Manager, Sales Manager

I was hired into the elite sales group of Yellow Pages Sales Professionals called Premise Sales. My group handled only the largest, most complex assigned accounts with high spend, high potential, and high risk. We underwent an intensive assessment process and six week “do or die” training regimen in product, and consultative sales processes with continual role play exercises of increasing difficulty. I was passionate about the product and quickly became a top performer with many Presidents Club, Spirit of Service Awards trips and other accolades. My success is attributed to focused and disciplined daily sales activity, sticking to the basics and building lasting relationships by always putting my customer’s success first. I helped make many businesses very successful and maintain friendships to this day with many of these business owners.

During my tenure, I was promoted to Sales Trainer, became certified as a Training Course Developer, Designed, built and maintained the Corporate Training Center’s first Internet Training program. I also trained and managed two new experimental sales teams focused on acquiring new SMB advertisers. I was often called upon to speak at kick-off meetings throughout the 14 State territory to motivate and educate my colleagues on how to improve their sales performance. I also served as Marketing Manager for the National Advertising group and ran the Co-Op advertising department.

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Mike Grant

https://michaelgrantart.com/home.html

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