Boliver Emery
INFORMATION TECHNOLOGY SUPPORT/SOLUTIONS
Grand Prairie, TX 682-***-**** ad33pd@r.postjobfree.com LinkedIn.com/in/ Highly motivated professional with background in the transportation industrywith passion for technologyand innovation. Dedicated to applyingIT knowledge inhigh impact customer and business solution roles.Excellent attention to detail and teamwork skills with curiosity for learning innovative ways to impact the customer experience and enhance business needs. Core competencies:
Customer Service/Success
Transportation/Logistics
Client Support/Engagement
Conflict Management/Solutions
Safety Protocols
Cross-functional Partnerships
Leadership and Development
Business Operations
Performance Metrics/Outcomes
Policy/Procedure Management
Quality Control
Process Improvement
Data Analysis and Reporting
Financial Reconciliations
Inventory Management
TECHNICAL SKILLS
Remote Access (VPN):Citrix Access Gateway, Okta
Applications and Software:Microsoft Office Suite,Citrix, Avaya, Slack, WebEx, Zoom, MS Teams Email and Mobile Devices:Google, Outlook, Apple(iPhone, iPad) Operating Systems:Windows XP, Vista, Windows 10,11 Anti-virus/Security:Norton, McAfee, Okta Verify,Symantec VIP Access IT Certifications:Google IT Support Certificate (Nov.2023) IT Certification Competencies:Client Email Configuration PC, Laptop and MAC Troubleshooting Infrastructure Services Management (DNS, DHC Directory, WDS) TCP/IP Network Configuration and Management RDP/VNC RemoteAssistance Virtualization Technology Type1, 2, VMware Mobile Device Troubleshooting Inventory Management WAP & SOHO Configuration and Management Network Troubleshooting Mobile Device Management Install, Troubleshoot Printers
PROFESSIONAL EXPERIENCE
Amazon, Delivery Driver -Mansfield, TX - Dec. 2023- Present Truck Driver, Class A,Precision Trucking LLC - Dallas,TX-Jan. 2023 – Apr. 2023 Local Truck Driver,Central Transport – Fort Worth,TX-Jun. 2020 – Jul. 2022 Local Truck Driver,J. B. Hunt – Grand Prairie, TX-May. 2019 – Jun. 2020 Local Truck Driver,NFI – Terrell, TX-Jan. 2019– May. 2019 Local Truck Driver, Central Transport - Fort Worth,Tx- Jun. 2018 - Dec.2018 Local Truck Driver,DART Transit – Dallas, TX-Aug.2017 - Jun. 2018 OTR Truck Driver,Heartland Express - Dallas, TX-May. 2017 - Aug. 2017 OTR Truck Driver,CR England – Salt Lake City, UT- Aug. 2016 – May. 2017 EDUCATION AND CERTIFICATIONS
Per Scholas Technical Institute, Dallas, TX
CompTIA A+ & Google IT Support Certificate(450+ hoursof intensive instruction)Nov. 2023 Commercial Driving License, Class A,State of Texas
Endorsements: N (Tank vehicles) - X (Tank + Hazardous) - H (Hazardous Materials) High School Diploma,Creekview High School - Carrollton,TX Apr. 2013