Project Management Risk

ANASTASIA QUITIQUIT

Denver, Colorado

*************@*****.***

PROFESSIONAL SUMMARY

Seasoned professional with 10+ years of experience in managing a wide range of operations for dynamic and growth-oriented businesses. Proven track record in strategic planning, contract negotiation, risk management, and cost control, leading to significant financial savings. Demonstrates strong leadership abilities by fostering team growth and personal development, effectively coordinating resources, and ensuring excellent customer service and satisfaction. Brings in proficiency in tech, with recent Fortinet Network Security Expert (NSE) 1-3 certification. Thrives in high-pressure environments and uses a blend of technical acumen, project management expertise, and data-driven decision-making to steer businesses towards success. Ready to apply these skills to contribute to a company that values efficiency, innovation, and top-tier client services. CORE COMPETENCIES

Business Management & Development

Holistic Project Management

Strategic Vision & Alignment

Customer Relationship Management

Negotiation & Contracting

Government Contract Negotiations

Budgeting & Cost Control

Risk Management

Client Satisfaction & Retention

Team Management & Growth

Training, Mentoring & Conflict Resolution

Process Improvement Strategies

Cross-Functional Collaboration

Presentations & Documentation

Data Analysis & Reporting

Risk Management

Technical Proficiency

High-Pressure Environments

WORK HISTORY

DIRECTOR OF ADMINISTRATION & SPECIAL PROJECTS 02/22 to 03/23 UCan Trade - Auburn and Ferndale Washington

Administer all aspects of company’s operations, including negotiating contracts and successfully opening a new location; lead business to succeed in a competitive marketplace by ensuring efficient business functions and mitigating risks, showcasing strategic planning and leadership abilities.

Train and mentor staff, fostering a positive working environment promoting personal and professional development.

Spearhead remodeling of company building, effectively negotiating with insurance companies, contractors, and landlord to ensure smooth progression and successful completion of renovation project.

Optimize service provider relationships, reviewing and managing contracts to maximize profitability, demonstrating a keen ability to balance quality and cost-effectiveness.

Expertly coordinate internal resources and third-party vendors, ensuring flawless execution of projects on-time, within scope, and within budget.

Monitor Key Client issues proactively to facilitate quick response time and effective problem resolution, elevating customer service levels and client satisfaction.

Regularly inform CEO of status of all client services to ensure alignment with organizational objectives, demonstrating strong communication and reporting skills.

Key Achievements:

Championed cost optimization efforts, yielding a total savings of $120,000, by scrutinizing and negotiating contracts, fees, and service provider agreements. Notably achieved substantial savings in IT/tech-related areas such as $8,200 and $4,000 in technology incentives from UPS and FedEx respectively, $900 in duplicate 365 accounts with Comcast, and $1,000 on IT install/expansion. Efforts extended to efficient project management, logistics, and strategic negotiation with insurance companies, resulting in significant financial gains for the organization. BUSINESS MANAGER 11/2019 to 02/2022

A&M Labs - Denver Colorado

Directed organizational operations and resources, generating $1 million in cash flow during COVID-19, preventing company shutdown and incentivizing productivity among hourly staff; leveraged analytical skills to solve complex operational issues, driving continuous process improvement and efficiency.

Initiated and managed an innovative customer "discount program" for "Auto-Pay" enrollees, boosting customer satisfaction and retention rates.

Built partnership with UPS, streamlining shipment of 150-200 daily packages, leading to significant time and cost savings.

Effectively handled accounts payable and receivable using QuickBooks, ensuring smooth financial operations.

Oversaw HR functions, including employee benefit education and access, talent acquisition activities such as scheduling interviews and onboarding paperwork, and seamless integration of new staff into payroll and benefits systems.

Designed and enforced an employee bonus system, boosting productivity and enhancing workplace environment during challenging COVID-19 period.

Identified and exposed embezzlement activity, implementing financial control measures that averted impending bankruptcy within first six months of tenure.

Demonstrated adaptability and resilience in managing shifting priorities and timelines, enabling organization to thrive in a fast-paced, dynamic environment.

CLIENT SUCCESS SPECIALIST 03/2019 to 02/2022

A&M Labs - Denver Colorado

Served as main liaison between company and clients, guaranteeing highest level of service, and reflecting exceptional customer relationship management.

Supported clients in achieving their business objectives through effective product delivery, including conducting product demonstrations to ease adoption and boost satisfaction.

Offered high-level professional B2B internal sales support, delivering personalized service to every client.

Identified and resolved potential competitive, technical, and system implementation issues, and worked closely with cross- functional teams to address customer inquiries and concerns, resulting in improved customer experience and quicker resolution times.

Assessed daily incoming orders for assigned accounts, maintaining receipt of all necessary information for prompt entry into production, reflecting effective organization and attention to detail.

Initiated and managed implementation of strategies for customer feedback collection, helping company align its products and services with customer needs and expectations. ADDITIONAL WORK HISTORY

Owner, Operator, and Managing Member, Stasia's Support Services Denver, CO 2010 to 2019

Driver/Manger Assistant, Miles Partners, Denver, CO 2014 to 2017

Youth Corrections Officer, State of Colorado Department of Youth Corrections, Denver, CO 2006 to 2015

Corrections Officer, State of Colorado Department of Corrections, Denver, CO 2005 to 2006

Intake Coordinator, Lakeside Milam Recovery Center, Burien, WA 2002 to 2005

Case Manager, Lakeside Milam Recovery Center, Burien, WA 2000 to 2002

Assistant Manager, Kinkos, Kennewick, WA 1998 to 1999

Office Manager, Kinkos, Lacey, WA 1998

EDUCATION

Associate in Applied Science Chemical Dependency Counseling, Columbia Basin College, Kennewick, Washington

Associate in Applied Science Human Services, Columbia Basin College, Kennewick, Washington

Bachelor of Arts in Psychology, Saint Martin's University, Lacey, Washington CERTIFICATIONS

Fortinet Network Security Expert (NSE): NSE 1-3 certifications in Cybersecurity Awareness, building foundational knowledge of evolving cyberthreat landscape, understanding various security products and solutions, and enhancing proficiency with key Fortinet products.

TECHNICAL SKILLS

QuickBooks

Microsoft Office Suite

Project Management Software

SOFT SKILLS

Transformative Leadership

Excellent Communication & Active Listening

Relationship Building & Nurturing

Sound Decision-Making & Goal-Driven

Teamwork & Ability to Work Independently

Analytical & Creative Problem-Solving

Time Management & Organization

Multitasking & Prioritization

Integrity & Accountability

Flexible & Adaptable

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